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Complaint Details
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Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Clark's Termite came to my home to perform a termite inspection without an appointment being made and no notice given by the company. After asking the technician to leave since they showed up unannounced I told them I would reschedule at a later date. Clark's Termite has continued to bill me for services that were neither scheduled nor performed since the day I asked their technician to leave my home.
Business response
02/25/2024
Credit Memoed the Termite service in the amount of $268.50 - Office will contact customer to schedule service going forward.Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Andrea *****Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I selected Clark’s when I purchased a house because the previous owners used them. They let me pick up the remainder of their contract and saved a couple hundred bucks. On the paperwork they sent me, it said that they would notify me when the service was about to expire to renew the contract. That never happened. About a year and a half later, I put my house on the market and contacted Clark’s to let them know I needed to go month by month instead of paying for the full year because I would be moving. They did this and I was paying a little over $100 a month for a few months. When I sold my house and called to cancel, that’s where the problems started. I was told I owe the remainder of the contract, $428.20. I explained that appeared to be an error because I changed to month to month and was told that it was not. I asked why I would pay for service I’m not going to use and I was told that they did the service at the beginning of the year and I owe the full yearly rate. Never mind the fact that I was paying for a termite bond, so there were several months of coverage I wouldn’t use and a few visits they wouldn’t have to make. When I told them I wouldn’t pay for it they immediately threatened me with collections. I ended up paying because consumers are generally powerless in these disputes for protecting their credit, Clark’s knows this. I’m not sure this is even legal, generally businesses are required to prorate contracts on early cancellation for services not used. Not to mention I told them I was moving and going month by month and they never informed me they would hit me with the full year. I never signed a contract that said I would was responsible for the full year if I canceled. Furthermore, they double dip. They told me they would try and contact the new owners when I move to have them take over the contract. For which, I would get nothing back and they get paid twice. This company and their practices are shameful, and I believe legally sketchy.Business response
12/07/2023
Emailed customer information - Looking to refund annual payment amount for $428.20 - need new homeowner address so we can process refund payment check.Customer response
12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Matt *******Initial Complaint
11/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a termite bond warranty with Clarks Pest control and I understand raising costs to cover expenses. However, for many years my annual bond inspection renewal cost was $200. Then in 2022 we were notified by email that across the board price increases were coming to help cover costs. The cost of my increase for someone to come out and basically bank on my floorboards and look around for any issues was 24.5% bringing my new bill to $249. Ok, I get it, we were at $200 for a long time. Now 12 months later another email saying 8% or higher price increases for everyone again citing costs. My upcoming price increase for the same situation is another 15.5%. I mean at this point I get it, I'm stuck and have to pay it in order to keep the termite bond warranty, However, within 24 months my rate rose 40% to cover costs at Clarks when my specific situation for more than 15 years has been the same. Someone comes out, bangs around with a hammer, looks around and leaves. No product is ever applied. Really a 40% increase for this, just because I can't go somewhere else without paying a small fortune for a retreatment to get a new termite warranty bond from a different company.Business response
11/27/2023
We have adjusted service back to $249.00 - Customer will be refunded $39.00 for over charge fee for increase.Customer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Larry *****Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Clarks Termite & Pest Control came out on 8/14/2023 to do my yearly termite bond inspection. Unbeknown to me, the Clarks representative was installing green termite bates around 3/4 of my house. It was my understanding these were already in the ground when I purchased the house in September of 2022 as there was an active bond on the house that I only had to renew the following year. I realized the bates were not in the ground when the Clarks representative knocked on my door to let me know she had to come back to finish because her drill overheated. She said the bates should have already been in the ground. She said she would be back that week. She never returned. I called Clarks to explain the issue on 8/23/23 and spoke to Brian. He was very pleasant and rescheduled them to come out on 8/29/23 to finish the Job. No one showed. As you can see by the test messages below, I reached out to one of their managers, Steve, on 9/1/2023 to see if he could help with my situation. As you can see by his text, he said he would forward it to a manager in Sumter. I never heard from the manager in Sumter. I called Clarks again on 9/7/2023 and spoke with a representative who forwarded my message to a manager. I was told I would receive a call back by the end of the day. I did NOT receive a call back. The invoice I attached below is the 2nd invoice I've received from Clarks for the renewal of a termite bond, which, was never in the ground the 1st year it was paid for. As you can see, I'm being charged for a service that doesn't even exist and they have left me with 3/4 of the job unfinished and the 1/4 of the job that was done was installed too high causing the tops to come off when the lawn is mowed. My attempts to correct the issues have failed and I'm concerned Clarks will show me diligent and effect my credit rating because I will not pay for something that does't exit and wasn't done.Business response
09/08/2023
After talking with our concerned Customer, we have rectified the situation and are standing behind our Commitment to Excellence in the Pest Control and Termite Industry. We strive to maintain Our Professional Standards in All Services we provide.
Our response is of Upmost Importance to Our Valued Customers.
Customer response
09/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20573298, and find that this resolution is satisfactory to me. They are coming today, 9/14/23 to correct the problem.
Sincerely,
Helen *****Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a termite bond and quarterly pest control agreement with Clark’s and have been satisfied with service to my home. However, in October 2022 I received a past due bill in the amount of $638. I checked my bank statement and saw that the $638 I paid online through Wells Fargo had ind*** been drafted. I contacted my local Clark’s and was told they would check with corporate. A return email explained that Clark’s had not received payment. I called Wells Fargo again and they confirmed that the bill had been paid by them and told me how to access proof of payment to send to Clark’s. Proof of payment was a copy of the front of the paper check sent by Wells Fargo made out to CLARK’s TERMITE and PEST, and a copy of the back of the check showing that the check had been endorsed and signed over to an individual. After receiving another past due bill, I called Clark’s again and was told that the name of the person who endorsed the check I presented as proof of payment was not anyone they knew and that I would n*** to contact my bank. Wells Fargo had already investigated my situation as a potential fraud claim, but closed it since they had proof that the check was ind*** endorsed and paid. The main billing office in NC continues to put this back on me when it is clear that THEY n*** to be communicating with my bank to figure out what banking institution allowed someone to cash a check made out to a business without providing proof that they worked for that business. Again, I have proof that I paid the bill and my bank has proof that the check was received, endorsed, and cashed. In the meantime, I am out $638 and have had NO SERVICES since October 2022. Clark’s n***s to mark my account as PAID and provide services for a full year (from June 2023) as my payment guarantees. My next step will be to retain an attorney to bring this in front of a court.Business response
06/27/2023
Spoke with Meg R*** 6/27/23 at 8:15am, she confirmed that her bank had closed the fraudulent case. I explained I would send over the best person to contact to be provided to her bank so they could reach out to us so that we can support her the best we can. Confirmed email for [email protected], confirming accounting information for the best person of contact and we will proc*** from there.Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A bill was sent for services that have yet to be provided. Bill was received may 1 2023 and once we proved to Clark’s no one had come out, they continued to send past due notices. They now state that they pre bill for service and that we did not cancel service in time despite the fact that they have yet to show up on site. I would doubt that paying for service 45 days prior is customary.Business response
06/20/2023
Services have been cancelled in full and balance has been removed from account.Customer response
06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Henry *****Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Performance and service personnel have deteriorated over the past 12 months. I have called to ask a supervisor to call or the company president. The people answering the phones are ineffective. When they dropped my appt. they told me sometimes appts. fall off the books. I have given feedback on poor performance and requested not to have a service person again. I had an appt. yesterday between 4-6 pm. The tech called at 4 pm to say she would arrive in 15 min. I had raced home from Daniel Island to James Island to be in time for this appt. 15 min later at 4:15 pm she called to say she wasn't coming. Since she was a tech I had requested NOT to have I wasn't surprised at the very last minute cancellation. This year they started billing before service was even performed! They schedule treatment appts. without advance notice. I cancelled them by email and voicemail this morning - 7:30 am more than the 15 min. advance notice they gave me. I have wasted so much time with them this past year I want nothing more to do with them. I spoke with them this morning and have confirmed cancellation, no payment due for anything and again was told they would email me a confirmation of credit card removed from file and ) no balance going forward. FYI it's 8:40 am and no text for arrival of my GUARANTEED 8am appt and again a no show - which is fine by me. IN CASE THEY TRY TO BILL ME GOING FORWARD I HAVE REMOVED MY CREDIT CARD.Business response
06/02/2023
Customer has been reached out to - Confirmed cancellation of account, removal of any balances.Customer response
06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
June B******Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have failed to show up for an annual termite inspection. One date was charged without my knowledge. The second time they scheduled on Mothers Day. We couldn’t do that one I called and cancelled. I have tried a number of times to contact them and left messages but no reply. Are they still in business? They need to contact me. I would like to have an adjustment on the service call.Business response
05/31/2023
Spoke with Customer - Scheduled needed services, made billing adjustment. Handled in full.Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Long-term customer of Clark's Termite and Pest Control. Level of service expectations has declined dramatically over the past several months, but most recent termite inspection report was falsified. Report claimed a comprehensive inspection of traps and crawl space completed, yet the trap covers were all covered in dirt and the crawl space had been locked. Mike, manager, was to remove bill but never did. Since then all emails (6) and messages (5) have gone unanswered. I am now receiving treats for my bill to go into collections.Business response
05/18/2023
We are still trying to contact the client to discuss the matters. We have written off the balance on the account for the termite services for the past 4 bills for a total of $88.36, still trying to contact customer to discuss further.Initial Complaint
05/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Clarks began emailing us about our service renewal on 3/31/23. Upon receiving the notice we began contacting them via email to let them know that we no longer live at the residence. On 3 separate occasions contact was made to them to inform them of our moving from the service address in January of 2023. However, they continued to attempt the service. After numerous emails and phone calls that went unanswered, they then provided us with the termite service and charged us the full amount. Now they are repeatedly sending payment reminders and are wanting us to pay the $299 cost. At this point multiple phone calls, emails, and voicemails have gone unanswered. We would have liked a timely response, and for them to adhere to our requests to not provide the service of a place we no longer live.Business response
05/09/2023
Account has been cancelled in full, balance has been removed from account and is closed entirely - effective 05/09/2023.
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Customer Complaints Summary
48 total complaints in the last 3 years.
11 complaints closed in the last 12 months.