Business ProfileforOak Angel Home Builders

* Hired ***** ******** of ******** Co LLC to install our front door for $1,000. (install only). * We (Owner) purchased and provided the door for $3,264.00 + 293.76 (9% Tax) = $3,557.76 Total cost * ******** came out to install the door on Nov. 3, 2021 * They damaged the door installing it (drilled holes thru door unnecessarily, damaged lock, damaged door finish) * They tried to cover it up by putting caulk and brown stain over the damaged areas to fix holes and finish, so we didn't detect it, but we discovered the damage. * Initially they said that they would have their insurance company take care of it. When they called the insurance company, ******** claimed that they said no and dropped him as an insured customer. ********* said he would talk to his lawyer. His lawyer suggested his bond company for reimbursement. Nothing ever came of that. *Additionally, the day of installation, they claimed that the hardware we provided did not have all the parts. When we took it back to the supply company it was purchased from, he said all the parts were there. In the meantime, ******** installed a cheap hardware set from Walmart for $30.00 which we paid for along with a good faith payment of 1/2 of our original agreement or $500.00. We paid a total of 530.00 on Nov. 4, 2021, to ******** in exchange for taking care of the cost in full of the door he damaged during installation. * We have tried to contact him many times to resolve this issue since that time through phone, and text, but to no avail. The last text and phone call we sent has a number that was disconnected. * We are seeking BBB's help in getting both the original cost of the door, (plus tax) and the cost of the install and makeshift hardware back since we will have to have someone else re-install a new door when it comes in. The total cost we are requesting to be reimbursed for is $4,087.76. * We are asking that the resolve and reimbursement take place as soon as possible so we can get a new door installed.