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Business Profile

New Car Dealers

Longstreet Chevrolet Buick GMC, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Longstreet Chevrolet Buick GMC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Longstreet Chevrolet Buick GMC, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13th 2022, me and my son went to Longstreet Chevrolet dealership to trade in a 2016 malibu.in return we purchase a 2022 Chevrolet Silverado pickup truck. The pay off $8500.00 for the car to Safe federal credit union. it has been three months no payment has not been received to safe federal credit union. I have tried several attempts to contact them with this issue via telephone. I spoke to young lady about this issue three weeks ago, no returned call. Please Help with this matter! I am very concerned.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 ******* Santa Fe on 8/6/2022 with a check from my bank. I was given a bill of sale and a 45-day temporary tag. My first contact with the dealership was in early Sept. 2022 to inquire if my plates had arrived. I was told it was too soon; however, they would mail them to my home address upon receipt. After my temporary tag had expired on 9/20/22, I made several calls and left voicemails inquiring about where my plates were and when I could expect to receive them. Most recently, I called 4 times within 5 minutes because my calls kept being disconnected or I would be asked to hold and then mysteriously disconnected. My calls have continued through 12/15/22, as I have been to the local DMV office where they told me that I am not listed on the vehicle. A call was made in the presence of a DMV employee in which the dealer admitted they had an issue with the title but hope to have it resolved shortly. I explained that I've been forced to drive on expired tags since September and am at risk of being pulled over by the police, having the car towed, or possibly being arrested. The dealer stated unfortunately they could not get me another 45-day tag. I'm stressed because I don't have an alternate vehicle to drive and have anxiety every time I have to drive my car.

      Customer Answer

      Date: 01/04/2023

      Longstreet has not made any contact with me regarding this issue.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 GMC Canyon on 5/23/2022 I have been calling and still have not received Title or Tag Almost 60 days Taylor from Longstreet tells me she is waiting on title from Auction Why did you sell me a vehicle with no title and why take almost 60 days???? I need title/tag or I need another vehicle!!!

    Longstreet Chevrolet Buick GMC, Inc. is NOT a BBB Accredited Business.

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