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ComplaintsforCharleston Electric, LLC
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I asked charleston electric to install a 50 amp interlock switch and breaker to operate my emergency generator. If you look at the pictures you can see the generator has a 50 amp 4 prong female connector. The Charleston Electric company installed a female 50 amp electrical connector, which is not compatible with the shown emergency electrical cord, or any other type of emergency electrical cord. Additionally the electrical box that was installed inside the garage was not sturdy enough to hold the electrical box in place resulting in large holes in the plaster board/ Sheetrock . I installed two pieces of metal braces to hold the electrical box to the studs. For the amount of @150.00 per hour charleston electric will come out to my house to complete the job. I asked for a supervisor to come to the house but I have received no reply. Please feel free to contact me . Thank youBusiness response
01/23/2024
Good Moring,
I am a little confused as to how we have gotten here at the moment. I looks like from the system thread you and Crystal spoke Friday last week and have scheduled an appointment for Tomorrow, Wednesday the 24th to replace the broken main breaker as well as take a look at previous electrical work.
From your pictures and description of the scope of work it looks like we did this in 2018. We have been out several times since then including once to troubleshoot why some of the circuits weren't working when using the portable generator. If we have made an error we have no issue resolving it.
I have also replied via email as well. Please let me know if there is any issue with the appointment scheduled for tomorrow.
Business response
01/24/2024
Original appointment was approved again by the customer. We went out today and Installed the breaker he was quoted as well as replaced an inlet box for him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.