We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Wilder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regards to my most recent payment transaction. I was overcharged for my monthly rent for February. I was given an original balance of $2051.69 that included a late fee which i was fine with. When making payment, the company gave me a higher payment amount which included a trash violation fee and an eviction notice fee. They stated they could not process payment until full fee was paid. I had originally contacted them through email to let them know that due to a change in my work payment schedule, i would be making a payment on/after the 16th. I do not believe i should have had to pay the trash violation fee when the valet trash company that they use is constantly inconsistent. Myself, as well as various other tenants have left the trash outside of the door waiting for them to pick up, numerous times. Why am i paying for a service that is inconsistent. Let alone, this fee was added after the original balance was given. I believe this was made with prejudice and would like my account credited. As for the eviction letter fee, i believe that should have not been applied as well. On top of that, they continued to send an officer to bang obnoxiously at my door when payment had already been made. Please let that be the last time you send an incompetent individual to my door. I am highly dissatisfied with how this situation has unfolded.

    Business Response

    Date: 02/26/2024

    Ms. ******* incurred her regular monthly charges in accordance with the terms stipulated in her lease agreement. Pursuant to the agreement, rent payment is expected on or before the 5th of each month, with any payments made after this date considered late and subject to the late fee as outlined in the lease. On the 11th of every month, the initiation of the eviction process occurred due to non-payment, resulting in the filing of eviction proceedings.
    Ms. ******* is responsible for any legal fees incurred, as specified in her lease agreement. The imposition of this fee is contingent upon the receipt of the invoice from eviction attorneys. Following the initiation of eviction proceedings, the court system manages all associated paperwork. These details have been thoroughly communicated to Ms. *******. It is important to note that our office does not have control over the timing of paperwork delivery or the dispatch of officers for its delivery.

    Regarding the trash violation fee, we have not been informed of instances where Ms. *******'s trash collection was missed. However, the assigned fee is attributable to her can being left out on a Saturday, a day when valet trash services are not provided (Fridays or Saturdays). She was among 35 other residents who were also fined for the same reason.

The Wilder is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.