Complaints

This profile includes complaints for David W. Bang, OD, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  David W. Bang, OD, PC

  9565 Highway 78 Bldg 900 Ladson, SC 29456-4116

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  David W. Bang, OD, PC

  9880 Dorchester Rd Summerville, SC 29485-8545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21, 2023, I had an appointment with Dr. David W. B***, Optometrist. Before the appt I checked with the office to make sure they were a provider with my ins. (Superior Vision by MetLife) and the office manager, Rian, said, "yes we accept MetLife." I had the exam with Dr. B***. The office Manager said your exam will be free. A claim was filed to MetLife by the provider for the exam. I chose a frame and then discussed lenses. Each lense was to be clear on the top portion and a 'reader 2.5 strength' on bottom. The office manager said, " I will give you all the codes and information. You will file the claim to your insurance." (Having filed medical claims for over 30 years, I agreed. And actually, I thought I was helping the office.) Because I filed the claim, MetLife thought this provider was out-of-network. MetLife sent a check to me for $138.00. I called MetLife and this office is a provider. On January 11, 2024, a MetLife rep, Shay, made a three-way call to the provider and me. The office manager then told the rep, "we do not bill for supplies." The rep said, ''MetLife is not aware of this." "The patient would like a refund and the office manager said, "no." I have not picked up the glasses. I have used MetLife Superior Vision for 8 years, never had to file a claim, no one ever ask that I file claim and received a nice discount for new glasses. To be clear, I am requesting a full refund. Was the misrepresentation due to the fact I am a Senior Citizen? Was sexism, prejudice or discrimination based on gender involved in the misrepresentation? If I had been told no insurance is involved with ordering and buying glasses, I would not have ordered a 995.17 pair of glasses! There has been no communication with Dr B***'s office or from me. I have filed a dispute with the credit card company. I have filed a dispute with MetLife. I am filing a dispute with you, the BBB. I don't consider an optomerist a health care provider. Am I wrong?

  Business Response

  Date: 01/29/2024

  To whom it may concern:

         As stated in ******* ********'s "complaint" she was told that we accept her insurance for the exam ONLY.  We take pride in being essential health care providers .  Optometrist diagnose, manage and treat ocular conditions and diseases as well refracting and providing prescriptions for corrective lenses if indicated.   I can assure you that Mrs. ******** was never told that her exam was "free".  Health care and most medical services are never "free" however her Superior insurance plan does not have a copay for the exam.  The complainant was informed that she would be responsible for the glasses out of pocket.  I did tell the patient that she could try to file for reimbursement on her own with Superior, however I do not know the amount of reimbursement.  B. ******** picked out a blue frame with cheetah print that she loved and complemented her well.  She also chose to have a progressive lens (no line bi-focal) with BlueGuard anti-reflective.  We went over all of the cost when we sat down and discussed all of the options of glasses. The patient understood the whole process PRIOR to being examined as she states in her complaint.  The lenses are customized to each patient based on their needs and any add-ons, therefore not refundable.  I am sorry to hear of this complaint as we have been in business for +30 years with amazing patient care and have never had such remarks.