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Business Profile

Fitness Center

Workout Anytime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to pay a monthly membership fee of $10 (Silver Sneakers rate) in August 2023 on the express condition that I could cancel at any time. "No problem" said their rep, "as long as you are willing to pay for the month following your notice to cancel". When I tried to cancel last week the (franchise?) manager advised me, he had on file that I had signed a one-year contract that could not be cancelled. (He did not share a copy of that agreement with me.) When I said that contradicted what his rep had assured me, I was told he would have to check with the corporate office on the matter. I asked for a phone call or email by the end of last week but have received no response at this writing. This is either a major misunderstanding, a misrepresentation by the membership rep, or a classic case of "bait and switch". I'm not asking for money back, and happy to pay for the extra month as described, just asking for the business to honor their commitment to me and honor my cancellation request.

    Business Response

    Date: 10/03/2023

    The member was called & messaged, and also informed that his membership has been processed for a pending cancellation, we've already processed the request. We tried calling, and also sent a text message to the number provided on the membership. Which is **************, if anything else is needed feel free to contact me at *************. 

    Customer Answer

    Date: 10/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me, provided the ambiguous wording means my membership has indeed been cancelled.  I, also want to go on record as maintaining no one from Workout Anytime has contacted me regarding the matter despite what their message states.  The telephone number they listed is not even my phone number, nor the phone number of anyone I know.  My correct telephone number is ************.  (Their response message is pasted below for your convenience.)

    Thank you.

    ***********************

    The member was called & messaged, and also informed that his membership has been processed for a pending cancellation, we've already processed the request. We tried calling, and also sent a text message to the number provided on the membership. Which is **************, if anything else is needed feel free to contact me at *************. 


Workout Anytime is NOT a BBB Accredited Business.

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