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Business Profile

Electric Companies

Laurens Electric Cooperative
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Laurens Electric Cooperative's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laurens Electric Cooperative has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had this service for years and now since they have put in a digital meter at my home. My bill has doubled. I've had them to come out and test my home and no one could explain why my bill doubled in price. I had every electrical device on when they tested and the KW was lower with everything turned on. The only resolution they came up with was the took 200 dollars off of my bill. I still did not get an explanation of why I was charged so much. When I get my bill, it has a lot more KW being used and it's not true. I was also told that the daily KW used text I received is not always correct. There is only one person in my home 90 percent of the time and the same devices are on all the time. It doesn't make any sense at all.

      Business Response

      Date: 04/25/2025

      I understand the stress from receiving a high bill and we have taken all measures to verify our meter is working correctly. This meter has been at this location since 2017---not something we have just added. Over the years that *** ***** has resided there, we have done several meter tests, at no charge, per the member's request. This last meter test was done on March 14, 2025, in which it was discovered that *** ***** does not have heat pump/ heat strips only. The meter tech talked with the member as well as text her to make her aware of this. The bill that she was questioning was the usage from January 1-Feb 2, which was one of our coldest winter months. If she was using just heat strips, this contributed to this enormous bill. Again, the meter tech explained this to *** *****. Even after he met with *** *****, we offered to have one of our Energy Advisors call her to consider doing a home energy audit. As disclosed to *** ***** our usage graph is a tool to help our members manage their electricity usage and provides an estimate of energy consumption. It is not intended to provide minute by minute accuracy, nor is this tool used for billing purposes. We ensure each and every month that we pull a valid reading from each meter in order to complete our billing process, and do not bill an individual based off of an estimate.

      Customer Answer

      Date: 04/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

      Regards,
      **** *****

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An account was was sent to collections and reported on credit which caused a decrease to my credit score. I was active duty and on deployment in Africa when this was reported to collections. I had not received an collections notices prior to it being reported to a collections agency. The debt was paid immediately when I returned from overseas which was recently. But this should be removed from my credit as a collection.

      Business Response

      Date: 08/05/2022

      This member did have electric service with us from February 2021 until August 2021 at the address in question. The balance that went to collections was an accumulation of three bills. The first unpaid bill was sent July 21, 2021 and covered service dates June 9th – July 9th, the second bill generated August 19, 2021 and covered service dates July 9th – August 9th. Both of these bills were sent to the service address, as the member was still residing there at that time. On the 19th of August 2021, ******** called in and requested a disconnect for Monday August 23rd. She provided us with a forwarding address, the final bill that generated on August 24th, covering both of the prior bills mentioned and the final bill covering service dates of August 9th – August 23rd. This was sent to the forwarding address that she provided us with. A final letter was also mailed to that forwarding address on October 21st, 2021.

      After paying her outstanding balance on June 28, 2022, we reported her debt as paid with the collection agency and they are reflecting a zero balance. We have reported this paid in full and it should be removed within 72 hours, due to special circumstances.

      Laurens Electric believes this is satisfactory to rectifying the member's concern. My direct number is 864-********, if needed.

      Regards,

      Stacy W*****

      Member Service Manager

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