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Business Profile

Plumber

Plumbing Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new construction home finished in October 2022. The business was directed to stop a water leak on the first day we moved in. The business sent a plumber who did not correct the leak which was costing us money. Several requests to fix the problem were given and they failed to come fix the issue for Months. We then found mold and water damage in our bathroom wall. This was the result of the failure to correct the issue after two months. When we finally complained to our builder after multiple calls and they sent a group of workers to fix the wall damage and to shut off the water. The plumbing company still had not come after almost 3 months. The company scheduled a person to come repair the plumbing on December 20th at 2pm. We called at 1:00pm and received an answer from Stacey who claimed they didn't have an appointment. She then proceeded to call us crazy over the phone because she thought she hung up, which was completely unprofessional and they still did not complete the job they were paid to do. We are at a loss and we are being called crazy after three months of wanting our plumping and damage fixed.

    Business Response

    Date: 12/20/2022

    Hi,

    The owner has been notified and looking into this situation with the management team.

    The call recordings will be pulled and all matters looked into.

    The dispatcher feels there was a misunderstanding as to what might have been said/heard.

    In any case we will certainly resolve this item for the homeowner.

     

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