ComplaintsforPC Aviator Inc

• Initial Complaint

  12/06/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made an order on Oct 30, 2021 on PCAviator.com. My purchase consisted of TrackIR 5 and TrackClip Pro. I paid for a total amount of $203.50 shipping included. Even though I made the order in the U.S., my order is to be shipped to Australia for a family friend. On Nov.4, I received an email from PC Aviator stating that my order has been shipped on 11/03/21 through USPS PARCEL POST FIRST CLASS AIR MAIL - 7-14 DAYS. Because the shipping method is USPS First Class, they advised in their email that no tracking number is available. Until this day, which is 12/3/2021, my family friend in Australia has been waiting for the package but it never arrived. It's already been a month since the shipped date. I have been calling the company multiple times. The phone would rang a few times then a robo stated that I called them "outside of business hours," which I did not. Nobody ever answered the phone. I have also attempted to leave a voicemail, but nobody ever called me back. In addition, I emailed their customer service AND the crew departments and still no luck. Furthermore, I tried to email the PC Aviator Australia branch to see if they could help me, because I am desperate. Until now, nobody has given me any response. The company is like a ghost.

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/12/10) */ We shipped this order on 3 November 2021. The tracking number for the order is: LXXXXXXXXXXUS. this can be tracked at www.usps.com. It appears that Australia has high restrictions on international mail at the moment due to Covid-19 and they are not accepting mail through regular international mail channels. As a result USPS appear to use a mail consolidator in New Jersey. I assume this is for the purpose of closer oversight and inspection by Australian customs. It is my understanding also that there are significant delays in all shipping channels at the moment also. We have not received any alerts from USPS about any specific measures in place about these consolidated shipments. So we do not know whether they are waiting to fill a container or whether Australia has forbidden any package arrivals until a certain date. We will try to find out this information and relay it to the customer. Unfortunately, we have no control over one package amongst potentially many thousands once it leaves our warehouse and enters the mail system. Any efforts to try to retrieve the package would be fruitless. We will not have any more stock of this item until Mid January 2022. If we were to ship another unit to the customer at that time it would probably suffer the same fate and be delayed relative to the regular shipping times. We fulfilled our obligation and promptly shipped the order via the requested method and as I stated we have not received any shipping alerts from usps.com that would have given us reason to assume any substantial delays which we would have relayed to the customer before shipping. The order is in transit and I am afraid we both have our hands tied by a grossly delayed mail system at this time. I am hopeful we will see movement of this package shortly. Our customer support is limited to e-mail support at the moment but we did reply to the customer on 4 December to *************@gmail.com. Sometimes e-mails can be incorrectly identified as spam and not reach the customer but we normally do not experience these problems with gmail. *** The tracking number is: LXXXXXXXXXXUS It can be tracked at usps.com. Currently Australia has somewhat of a high scrutiny process for international shipments because of COVID. They are currently going through a different system than regular mailing system. Apparently all shipments are consolidated in New Jersey and all sent as one shipment and I know that there are currently all sorts of delays at the ports etc. There is information for that tracking number. So please watch it. Sincerely, Customer Support PC Aviator Inc - The Flight Simulation Company! www: www.pcaviator.com E-Mail: ****@pcaviator.com Ph: XXX-XXX-XXXX Fax: XXX-XXX-XXXX ** Box **** ****** *** XXXXX The tracking information is as follows: Tracking History November 5, 2021, 3:47 pm Arrived Shipping Partner Facility, USPS Awaiting Item ********** ** XXXXX Shipping Partner: GlobalPost Your item arrived at a shipping partner facility at 3:47 pm on November 5, 2021 in ********** ** XXXXX. This does not indicate receipt by the USPS or the actual mailing date. November 5, 2021, 6:13 am Departed Shipping Partner Facility, USPS Awaiting Item SOUTH *********** ** XXXXX Shipping Partner: GlobalPost November 5, 2021, 4:16 am Arrived Shipping Partner Facility, USPS Awaiting Item SOUTH *********** ** XXXXX Shipping Partner: GlobalPost November 5, 2021, 2:00 am Departed Shipping Partner Facility, USPS Awaiting Item ********** ** XXXXX Shipping Partner: GlobalPost November 4, 2021, 11:08 pm Arrived Shipping Partner Facility, USPS Awaiting Item ********** ** XXXXX Shipping Partner: GlobalPost November 3, 2021, 11:07 pm Arrived Shipping Partner Facility, USPS Awaiting Item ********* ** XXXXX Shipping Partner: GlobalPost November 3, 2021, 11:24 am Arrived Shipping Partner Facility, USPS Awaiting Item ****** ** XXXXX Shipping Partner: GlobalPost November 3, 2021, 9:42 am Shipping Label Created, USPS Awaiting Item ****** ** XXXXX Consumer Response /* (2000, 7, 2021/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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