We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

864 Drivers Ed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $279 to take the 8 hour driving class in July 2024 for my daughter. She was assigned a driver to do the on the road training. It is now November and we have not been contacted or able to contact anyone to set up and appointment. We have called every number online, emailed all the contacts and texted the driving instructor. We have gotten one reply from the instructor saying he has been on vacation. We have tried again to contact them multiple times and have been ghosted. We even went down to where they do their class to talk to the instructor. She was extremely rude and refused to give us a contact number or address our concern. She then just said she would not talk to us anymore. We had to start over with another school and are out the $279. When we called other schools they knew exactly who we were dealing with and said they get these calls all the time. We are just looking for a refund of the $279 and to warn others.

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2023, my son took an 8 hour drivers ed course with 864 drivers Ed. He was told at the time of the class that they were about 4 weeks behind but would be calling to schedule his 1st 3 hour driving lesson. He received a call in late November, early December (after I sent a follow up Email). He completed the 1st lesson of 2. Since then, we have been trying to schedule his final driving lesson so that he can get his license. I have left voicemails (when I am able, the mailbox is usually too full) and sent multiple emails. None have been returned. At this point, we are being forced to go with a different company and start over. We paid $279 for the course and $70 for the first lesson. We are requesting a refund.

    Customer Answer

    Date: 05/22/2024

    My issue with 864 Drivers Ed has been resolved. The ID number for the case is ********. 

    Thank you!

864 Drivers Ed is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.