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Find a Location

Crystal Blue Pools has 1 locations, listed below.

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    Business ProfileforCrystal Blue Pools

    Pool Contractors

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Crystal Blue Pools had not obtained a necessary license from LLR/ Labor Licensing & Regulation - Residential Board. BBB encourages you to contact the following agency or agencies to confirm this information: - https://llr.sc.gov/ - 803-896-4300
    Alert:

    On December 7, 2022, BBB opened an investigation into the business practices of Crystal Blue Pools. At the time, BBB had received 5 unanswered complaints in reference to the company not completing various pool projects. Consumers state they receive a response from the business promising to complete the agreed upon projects or issue refunds, but eventually they no longer receive any response regarding the projects or refunds. According to consumers’ reports to BBB, the total dollar amount that was paid to Crystal Blue Pools was over $125,000. Not all consumers reported the dollar amount.

    BBB has not been able to make contact with the business / owner regarding the business investigation. The SC Department of Labor, Licensing and Regulation shows that business owner James Glenn received citations on September 30, 2022, and December 6, 2022, for unlicensed practice of specialty contracting. BBB advises consumers to exercise extreme caution when considering purchases with this business.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 632, Mauldin, SC 29662-0632
    BBB File Opened:
    4/8/2010
    Years in Business:
    14
    Business Started:
    3/25/2010
    Business Incorporated:
    4/13/2009
    Licensing Information:
    • On April 29, 2017 BBB confirmed that Crystal Blue Pools had not obtained a necessary license from South Carolina Department of Labor, License and Regulation/Residential Builder.  Such a license is required in South Carolina for businesses offering Pool services .  BBB encourages you to contact the following agency to confirm this information: LLR/ Labor Licensing & Regulation - Residential Builders Commission 803.896.4696 or http://www.llr.state.sc.us.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Bo Hill, Owner
    Contact Information

    Principal

    • Mr. Bo Hill, Owner

    Customer Contact

    • Mr. Bo Hill, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristen B

    1 star

    04/10/2023

    Bo H*** (owner) was a "friend" who gave us a deal on a pool. Took our initial deposit 2/1/2022 and told us the pool would be finished by April 2022. He finally came out to dig the hole 5/25/22 and took another large sum of money, The whole summer went by without another word from him. In late August, he had his guys come build the walls of the pool, and then immediately called and asked for another $5,000 to secure our equipment so we "wouldn't have to wait for our equipment" once the deck was poured. We paid the $5,000 believing that no one would be as dirty as to lie to "friends" to steal their money. We were wrong. This man is a thief. I am certain he would steal from his own mother. I have contacted him numerous times on where the pool process stands, or how we can get a refund of the money he stole from us, or if he could even just give us the liner and equipment that we already paid for, etc. We haven't heard from him since 1/20/2023. It is now 4/10/23, and we have since moved on to a real builder, a reputable builder to finish the pool that he started. Please take my word and do not give this man money. He will use every trick in the book (still blaming Covid, sob stories his life) to get money from you, but he is a criminal and belongs in jail. We have spoken with many other former customers of his. Unfortunate world in which we live that it's so difficult to actually hold criminals accountable for their disgusting behavior.

    Local BBB

    BBB of Upstate South Carolina

    BBB Reports On

    BBB reports on known marketplace practices.

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