Reviews

Review Details

• Review fromShakiya G

  Date: 12/18/2024

  1 star

  Shakiya G

  Date: 12/18/2024

  I bought a car November 21st and today is December 18th. I’ve called and told them I was having problems with my car it hasn’t even been a whole month yet. I take it to another car place they told me I don’t have brake pads on the front or back of my car. So I take it to TLC Motors service he’s saying it’s my rotors. The car was sold “AS IS”. The Seller told me the car is fine it has no problems is what I was told. 2,000 miles later every time I hit my brake I hear a scrapping noise. I will never buy from them again. It’s like the didn’t check the car at all. Mind you I’m a ******* ******* so I need my car and I work full time as well. The first they he told me was “ you have to pay to get it fixed.” Just like that I told him I feel like I shouldn’t have to pay because it should’ve been handled even if the car was used. I don’t think they’re during inspections on these cars. They just want the money and I need my payments to go down as we speak because I shouldn’t have to come out of pocket to fix anything.
  

  TLC Motors Inc.

  Date: 12/20/2024

  Miss *****, I'm not sure who you spoke with but my shop would be happy to take a look at your vehicle and resolve any issue you are having. Please call to schedule your appointment 864-308-8256

• Review fromMomma B

  Date: 09/26/2024

  1 star
  This business will tell you all SC used car dealership require you to buy Low Jack which is 995.00 with them and financed in with ypur purchase if you finance . This business will also tell you your down payment no matter the amount will not affect your interest rate . Which it does along with credit and year make model of car you may or may not want financing on . This business will also push financing on you even if you have cash to purchase a car out right. They won't work with other banks that they don't do usual business with. They don't advertise price on vehicles they tell you yo look online for that info. And of course they will say this a false statement as they have said about any other complaint on here. They use fraudulent sales tactics yo try to real you in a bad deal . Good thing is I didn't fall for it nor should anyone else and they need to be watched closely. I went and bought a car else where for cash and it was used and dealership came down on their "no haggle " price and we met in the middle that's the art of negotiating a deal and TLC motors makes a huge F at this and should bot ever be considered a good dealership.

• Review fromElsie O

  Date: 07/26/2024

  1 star

  Elsie O

  Date: 07/26/2024

  We came into TLC on May 11th to buy a truck listed on their site. The sales manager informed us that the vehicle was listed incorrectly, but they would honor the price. After seeing the car (which would not start due to corroded battery terminals) and expressing our desire to purchase, the sales manager changed his mind and tried to charge us $2k more, and the website was suddenly updated. After negotiating, we agreed to come up $1k to cover the inspection, necessary repairs (thinking it was only the corroded battery), and detailing, as well as to pay to get the bald tires replaced ourselves. We picked up the vehicle on May 14th, and the check engine light came on as we drove off the lot, and we had zero fluids in the truck. We also realized water intrusion in the back window, the door lock didn't work, the starter was defective, and the windshield washer fluid device did not work. Additionally, our bank has been notified that they have yet to receive the title from TLC. We have made 10+ trips to their service department to fix all the issues with no resolution. On July 8th, when we arrived to pick up the vehicle after leaving it there for 11 days (and being told our truck was not a priority by the general manager, Matt), the service manager, Christy, informed us that the person they sent to get my vehicle from their outside muffler mechanic brought back the wrong vehicle that wasn't even associated with TLC and had to go back to return the random truck and get ours for pick up. Christy reassured us (like many times before) that everything was taken care of. By the time we got home, not only was our check engine light back on, but we had an infestation of ants in our entire interior. Whatever you do, stay away from this place at all costs.
  

  TLC Motors Inc.

  Date: 08/02/2024

  To whom it may concern, This letter is to respond to the complaint made by Mrs. ***** ***** in regards to the purchase her husband *********** ***** made on 05/10/2024 . ***I will respond to the claims in the order of which the complaint suggests they were made. Complaint 1) - “Pricing listed incorrectly” Mr. ***** came to our dealership on 05/10/24 looking to purchase a 2012 **** ***** that we had listed on our website for $14,000.00. The listed price (as are all of our cars) is a discounted price of $1,000 IF THE CUSTOMER IS FINANCING with one of TLC Motors lending institutions. This is clearly and plainly notated under all of our vehicles on our website. Mr. ***** stated he had originally seen the truck listed on our website for $12,500 and that he was paying cash. This could have been true because our original plan of action for the truck was to sell it as-is. To be advertised as a whole sale “fixer upper.” The day before Mr. ***** actually came to the dealership. The owner and myself decided to raise the price to $14,000.00 and sell the truck as a retail vehicle, where we would perform all the necessary service the truck required to make it a vehicle able to be financed with a bank.Thus making the cash price $15,000 with the option to save $1000 by allowing TLC Motors to broker the transaction with one of our banks. (Please reference document attached titled 1-A to see the date and time stamped reference of when the price change was actually made and updated to our website) This document itself proves that TLC nor any managers at TLC “suddenly updated the website.” Complaint 2) - “Condition of truck & terms of deal made” After the pricing was addressed Mr ***** agreed to stay and see if a deal could be made. This was in Mr. ****** favor because the vehicle was still at our service shop and had not been serviced or inspected by anyone at TLC Motors. Mr. ***** used this advantage to offer a lesser amount then what would have been asked of him, because of the truck's CURRENT condition at that moment. The deal was that Mr. ***** would accept a discounted price of $13,500 ($1,500 discount) under the conditions he would replace the tires and future repairs at his expense. It was also agreed that TLC Motors would do a mechanical safety inspection, replace the battery, perform the oil change and detail the truck. The check engine light in question was notated and it was acknowledged this was a catalytic converter code and TLC Motors would NOT be replacing the catalytic converter at the agreed on price. Mr ***** ACCEPTED these terms. I can assure The BBB and Mrs. ***** that these terms and conditions were accepted because Mr. ***** signed a “We-Owe” form attached and titled 1-B. You will notice the form states “Nothing Owed, Nothing Promised.” This form is an important part of ours and many other dealers' processes because it creates transparency to protect both the customers and the dealer regarding promises made at the point of sale. Complaint 3) - “Title being issued to Mr. ****** Bank” The lien was recorded and the title was issued to Mr. ****** bank within the time allotted by the state of SC. I’m not sure how soon Mrs. ***** spoke to their bank after the transaction was finalized but upon receiving/responding to this complaint all title work had been completed. Complaint 4) - “Post sale services and Interactions” After Mr. ***** took delivery of his truck. There were a couple concerns he had that we decided to take action and address. Even though Mr. ***** bought the truck without any dealer warranty or guarantees ( see attached AS-IS document title 1-C). We agreed that some of the concerns were valid and were happy to repair them. We made the decision to replace the ignition starter and a door lock actuator. This decision was made in his favor because he expresseed he was driving the truck to New York. My understanding is he and his family went on their trip in the truck without any interruptions or mechanical failures. As far as the other concerns Mr. ***** was reminded of our agreement and made aware that cosmetic repairs along with the check engine light would be his responsibility. Even though he was reminded of this he persisted on showing up to our service shop unannounced and without an appointment. Upon his arrival he was notified that we would not be putting his truck ahead of other customers without the consent of myself, the General Manager. When Mr. ***** was told that, he came to my office. He was by himself where I reminded him again, of our original agreement. It was at this moment that I explained if he wanted to leave his truck he was welcome to. But his truck could not be prioritized ahead of other customers with major mechanical issues that had an actual appointment. This was our last encounter with Mr. *****. Ending Comments - I truly am sorry that Mrs. ***** feels that we had intentions to deceive her husband. That was never our intention. Upon Mr. *****'s original arrival we were very upfront that if he did not want to purchase the truck we completely understood. However he was persistent to make a deal and that's what we did. I do not believe we have failed to uphold our end of the deal in any way. I do believe it's important to notate regarding the above response. That Mrs. ***** ***** was not present during her husband's initial visit to the dealership or during any of the negotiations regarding pricing or future service and maintenance. Up to this point we have yet to have a single encounter with Mrs. ***** herself. I'm only notating that because her complaint comes from a 1st person perspective however she was not here. I truly believe that's why the majority of the complaints made are misguided. **Please Note: BBB customer review portal does not allow the responding party to upload documents in its response. If the customer wishes to view these documents they can request them and we will email all the documents referenced above directly.** Warm Regards,

  Elsie O

  Date: 08/05/2024

  Response to complaint 1: My husband came across the listing priced at “wholesale” while we were shopping down the street. We immediately came to the dealership and my husband took a screenshot of the price which is also time stamped. When we came back from looking at the vehicle with Coleman, the price on the website had changed. Response to Complaint 2. The check engine light was not discussed at the time of the sale because it came on as we pulled off the lot. The “We-Owe” sheet was not correct and swiftly given to my husband to sign, as at that point it should have detailed the oil change, detailing, battery change and inspection since those items were still pending upon signing. In hindsight, we should not have trusted TLC and demanded this be rectified in the moment. Response to Complaint 4: When my husband spoke with Matt, he was told in front of multiple employees that TLC would not pay for the catalytic converter but would be happy to come to an agreement where we would pay part of the cost, which we were in agreement with. Additionally, Matt told my husband to just drop off the truck once we got back and it would be taken care of right away. Therefore, my husband didn’t just show up unannounced but did exactly what Matt said to do. When Matt told him that our truck wouldn’t be priority over other vehicles that were not operable my husband understood and agreed to order of priority based on the gravity of repairs. Response to Ending Comments - I was present at the purchasing and negotiation with Coleman, and at the financing meeting with your finance manager. I was present at the pick up of the vehicle. I was also present many times at the service department and spoke directly with Christy. I also spoke with KP (a sales person) and Anthony (the detailer). So to state that I was never present is inaccurate and a poor way to discredit my word and that of my husband.

• Review fromJamie J

  Date: 07/23/2024

  1 star
  The “We Owe” document. If the vehicle you want to purchase needs work done, a “We Owe” document may be offered to you. Sales will want you to sign the contract and purchase the car prior to the work being done with the form stating that they will do the work after the contract is signed and the down payment clears, I regret doing this. The work wasn’t satisfactory to me. I reached out by email, text, and phone to sales and finance, with no help. I talked with the TLC Parts and Service department who said they send cars out for body work it is not done on site. Communication isn’t great and once you’ve signed the contract you, as a customer, are no longer a priority and concerns are dismissed. After multiple attempts to rectify the situation, I stated all I wanted was the name of the shop that did the work, so that I could take it back to them, they would not supply this. I believe, that the area that was to be repaired, per the “We Owe” document, was only painted over and no actual smoothing or sanding was done. The work is to their satisfaction, not yours. They want to sell you a warranty. They will tell you if you cancel the warranty within thirty days you will receive a 100% refund, paid to the lien holder. They do not tell you that interest is taken out of this. The warranty they sell you costs you $3,000.00, it is through ***** **** **** *****.  The actual cost of the warranty is $1,130.00, the difference of $1,870.00 which goes to TLC, I am guessing commission or a bonus for selling the warranty. I know this because after canceling, PAC paid their part back and TLC paid the difference. Long story short, the “We Owe” document is useless and a ploy to quickly get you to purchase the vehicle. If the car needs work, have them do the work prior to the purchase. UPDATE: the area TLC “repaired” is now worse. Whatever they used to do the repair is now separating from the car.

• Review fromTim B

  Date: 02/10/2024

  1 star
  So, the car we bought from them had the check engine light come on 20 minutes after we left the dealership. Someone from their dealership had damaged the front end and sensors in the valance. They were good about fixing that damage. The check engine light was for the catalytic converter. I was told to run Cataclean through it. The light was cleared, and I followed the directions on the bottle. To no avail the light came back on. I ran another bottle through a week later and was told by the service manager that I damaged the cat with the second bottle. I called the Cataclean manufacturer and was told that it WILL NOT damage the cat being that it was not put in the same tank of gas. I had run a tank and a half of fresh gas through the car between treatments. The service manager said that the directions say to wait 30 days between uses. I have a bottle in front of me now, and NOWHERE does it say to wait 30 days. They refuse to replace the catalytic converter. Of course, she would not return my calls. So, I guess I have to suck it up and pay for the repair out of pocket. I had planned to buy a truck from them, but there is no way I will ever buy another vehicle there. Very shady service shop. Salesman was very helpful in purchasing the car. It seems that most of the complaints are shop related. I can see why now!!

• Review fromJason K

  Date: 11/08/2023

  1 star

  Jason K

  Date: 11/08/2023

  They sold me a car that they new had problems with it and now they don't won't to fix the problem. I have called them several times and still no luck on getting it fixed. The car has a bad vibration when you drive it.
  

  TLC Motors Inc.

  Date: 11/09/2023

  We can't Mr. ***** ***** in our Database that we've sold a car to. Was this purchase under someone else's name, another family member? I wish I could review your situation and get all the facts together to give you an adequate response but unfortunately I can't without knowing who bought the car, when they bought it, what type of car and miles and what the issue is that you are experiencing.