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Business Profile

Car Wash

Liquid Highway Carwash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2023 I visited Liquid Highway Carwash and received a carwash on my 2022 Chevrolet Tahoe. When the car was handed off to me upon completion of the exterior wash and interior cleaning I noticed large marks on the hood of the car that were not present before the was. When I confronted the staff (Don, I believe) he immediately became defensive and denied the damage could have been done by the carwash. However, he agreed to "buff out" the marks. That process removed much of the marking but some scratches remained deep enough to see bare metal. That Liquid employee then agreed to file a claim seeking repairs for the damage. On February 17, having heard nothing from the carwash, I hand delivered a quote for the repairs from a local body repair shop to an employee named Steve. I believe he is the owner. The staff has apparently been instructed to not reveal the name of the owner or his presence. The car damaged in this event was a one year old black Tahoe. The damage estimate is $836.52. I would like for Liquid to reimburse me for the damage as well as for reasonable rental car charges I will incur while the car is being repaired. Photos were taken by me and the Liquid staff member on the day of the damage.

Liquid Highway Carwash is NOT a BBB Accredited Business.

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