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Business Profile

CPA

Stephen Camp CPA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPA.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this business to have them handle the tax filing for my recently deceased mother. They told me to bring by the documents and they would get back to me. I did so but I have not heard back in weeks. I called them today. They said they would call right back. I never heard back. When I tried to call them the number was disconnected.

    Business Response

    Date: 07/15/2024

    We have responded to the client, Mr. A****, that reached out to us. The client provided his documents on 6/11 and was told it would be about a 3-4 week turn around. He called on 7/9 and left a message with the office manager and was informed that we would provide an update. We strive for 24 hour response times but before we could respond, client called again after hours and filed complaint. The number was forwarding to our old answering service, which was an error, and played a disconnected number message. On 7/10 within 30 minutes of being open, Mr. A**** came in to take his documents back. They were given to him immediately. We responded to the client on 7/10 via email with some questions to complete the return. Mr. A**** responded and apologized for overreacting. We are working with the client to finalize work as soon as possible.

    Customer Answer

    Date: 07/17/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue was mainly a communication problem and they resolved everything. I will be happy to use their services.

    Sincerely,
    Michael A****

Stephen Camp CPA, LLC is NOT a BBB Accredited Business.

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