ComplaintsforVetfriends.com

• Initial Complaint

  07/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing regarding a complaint about vetfriends.com. This company misrepresented my contract by not providing information regarding autopay from my debit card. I called them to cancel the subscription, which they did but will not refund any monies as it is alleged in their contract that taking money from my bank account is legal due to their contract, which I have never seen. I have notified numerous departments in Veterans Administration of this unfair representation, and wish to ensure that you make this report part of your record. This company is definitely not a friend of the Vet. I am seeking a refund of their $97.00 charge to my bank account.

  

  Business response

  07/25/2022

  Business Response /* (1000, 5, 2022/07/13) */ Contact Name and Title: Barb Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: *******@vetfriends.com ****, Per our phone conversation, I explained to you that you agreed to the terms and conditions when you joined. Before we could go any further you hung up on me. I have attached a copy of the terms and conditions where it states it is an auto-renewal membership and non-refundable. Other important rules: Close Terms & Conditions INTRODUCTION: Vet Friends provides you access to its online community, subject to your compliance with the terms and conditions below (the "Agreement"). Please read this Agreement carefully. By enrolling as an "Member," you agree to be bound by these terms and conditions and the terms and conditions of any activity that you conduct on the website. VetFriends.com is only for individuals 18 years of age and older. Registration: By registering, you agree to provide accurate and current information about yourself and to update that information if it changes. Vet Friends is a self-registering website and makes no guarantees as to the accuracy or completeness of members' information. Credit Card Use: (A) In order to upgrade to a Vet Friends Gold, Platinum or Legacy membership, members are required to provide credit card or other payment information. Gold Membership is a monthly, recurring auto payment. Platinum is a 6-month, recurring auto payment. Legacy is a yearly, recurring auto payment.. Vet Friends reserves the right to modify, suspend or terminate access to the site at any time without notice or refund if you are suspected of violating any of these Terms of Service. We also reserve the right, on occasion, to require you to change your log in name and password. Payment for joining Vet Friends is non-refundable. Swearing, obscenities, and inappropriate behavior (as solely determined by Vet Friends) on bulletin or message boards, chat rooms, or otherwise on the site will not be tolerated, and your membership will be immediately terminated if we determine that you have participated in such behavior on the site. We send out reminder letters about a month before to remind you of said payment being charged and the date it is coming out of your account. You can cancel at any time. I have responded to your email as well.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 17, 2022 I was charged $72.00 from vetfriends.com for a service that I maybe used only once about a year ago. I saw the charge when Facebook messenger messaged me that I was being charged $72.00. I contacted the vetfriends.com right away and I was told they sent me a contract detailing and the charge was nonrefundable. I did not authorize the auto renewal. In actuality, vetfriends.com did not sent me any kind of contract. If you look at the vetfriends.com website they said there is no contract and there is no mechanism to not autorenewal beside calling them. I tried to resolve this transaction through Paypal.com but they closed the case because I did not send them a contract or an agreement. Like I said before, there was no contract given to me when I first signed up. I would like a refund and if that is not possible, to warn people that vetfriends.com engaged in deceptive business practice by not tell people they would be autorenewal and there is no mechanism on their website to not renew.

  

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/06/28) */ Contact Name and Title: Barb Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: *******@vetfriends.com *******, We apologize for any confusion. When you joined Vetfriends.com you agreed to the terms and conditions. You are able to cancel your membership at any time but our fees are non-refundable. I have copied and pasted the two sections in our terms and conditions that provide you with the information about auto renewal and funds being non refundable. Credit Card Use: (A) In order to upgrade to a Vet Friends Gold, Platinum or Legacy membership, members are required to provide credit card or other payment information. Gold Membership is a monthly, recurring auto payment. Platinum is a 6- month, recurring auto payment. Legacy is a yearly, recurring auto payment.. Other important rules: Vet Friends reserves the right to modify, suspend or terminate access to the site at any time without notice or refund if you are suspected of violating any of these Terms of Service. We also reserve the right, on occasion, to require you to change your log in name and password. Payment for joining Vet Friends is non-refundable. Swearing, obscenities, and inappropriate behavior (as solely determined by Vet Friends) on bulletin or message boards, chat rooms, or otherwise on the site will not be tolerated, and your membership will be immediately terminated if we determine that you have participated in such behavior on the site. We also sent you a renewal letter a month beforehand to remind you that the fee was coming out and to give you a chance to cancel beforehand. Per your request, our agent canceled your membership so you will no longer be charged.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I went onto this website to see their services were.I was directed to payment and my PayPal act was debited,I tried to resolve with Vet friends and was told no refunds.I have no need for their service I am not a Vet.this site is a scam

  

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/06/02) */ Contact Name and Title: Barb Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: *******@vetfriends.com *******, Here is a copy of the email we responded to you with and we are still waiting for a response. "Thank you for your email. You purchased a non-refundable membership. You agreed to the terms and conditions when you submitted your information on our site. Our memberships give you access to search tools and databases that we pay for the instant you join. Our purpose is to help Veterans connect with the others they have lost touch with. These tools are essential to the membership purpose. You purchased the top level of membership. The only thing I can assist you in is downgrading your membership from Lifetime to Gold and refunding the difference. The Gold membership is $9.97 a month. I would refund the difference of $62.03. Once you see the membership difference has been refunded, you can cancel the monthly membership before it renews by emailing us here at *******@vetfriends.com. Please let me know if you would like to proceed with the downgrade and refund." You also joined Vetfriends.com through an email offer to get it at the discounted rate. We can not charge you unless you provide us with that information. For further assistance please respond to the email we sent you or give customer service a call at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2022/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund because I do not use their services and never intended to

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 23rd, I went to the VetFriends website and was directed to the option of a "Lifetime Membership" with a cost of $97.00. I did NOT click on that option and yet my credit card was still charged. When I called the company I was told that since I already put a hold on my credit card that she could not give me a refund, that until the bank came up with a resolution/decision, their hands were tied. She also said she could not cancel my subscription, but when my daughter called today, she was able to cancel it immediately. Something is not right about this business, especially due to the fact that there is no option on the website to cancel a membership. I originally discovered this website when I was looking for a veterans military discount from ****'s, and it was this website that popped up. If you need any additional documents or info, please respond.

  

  Business response

  01/12/2022

  Business Response /* (1000, 8, 2022/01/04) */ Contact Name and Title: Barb Customer Service Contact Phone: 800-975-1618 Contact Email: *******@vetfriends.com ******, We do apologize for any confusion. Memberships can be canceled at anytime but are non-refundable. This is noted in the terms and conditions. When disputes are made we do have to let the banks handle it. Your membership was canceled and you were refunded. If further assistance is needed, please give us a call at 800-975-1618 or email us at *******@vetfriends.com. Thank you and have a great day.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Aug 1, 2021, my wife ordered 2 Desert Storm Hats from Vetfriends.com. When they arrived, I immediately recognized that the Ribbons displayed on the front of the Hats were incorrect. I called Vetfriends.com and left a message regarding this issue. No one returned my call. I sent an email requesting that someone call me to address this issue, however, no one responded to my email. I even attached 2 pictures to my email, one that showed what they shipped to us and one that shows the proper Ribbons displayed on one of my previous Hats I had ordered in the past. Despite all of this, no one from Vetfriends.com has responded to my concerns. I am a Desert Storm Combat Veteran and I paid a total of $39.96 for two Desert Storm Hats, I am unable to wear because of improper Ribbons displayed on the front of the Hats. The Hats are still sitting in the bag they were shipped in. I am attaching 2 photos to this complaint. One photo shows the Hats shipped from Vetfriends.com and the other Hat shows one of my previous Desert Storm Hats with the proper Ribbons displayed on the front of the Hat. Having the proper Ribbons displayed, for the conflict a Veteran served in, is very important. Vetfriends.com should know this.

  

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2021/12/16) */ Contact Name and Title: Barb Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: *******@vetfriends.com *****, We apologize for the inconvenience. I did call you back on 8/20/2021, it went to your voicemail and I was unable to leave a message because your mailbox was full at the time. We do have our team looking into ribbon situation. Please give us a call at XXX-XXX-XXXX or email us at *******@vetfriends.com so that we can take care of this for you. Thank you and have a great day. Consumer Response /* (3000, 7, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Let me first say that my voicemail has never been full and you have had ample opportunities to return my email in order to resolve this matter. It was only after I had to file a complaint that you are now responding and that is unacceptable. The hats you shipped to me are still in the bag and have never been used. I am respectfully requesting a Full-Refund for the purchase of these hats. I am willing to incur the cost of shipping these hats back to you, but only with the assurance that you will provide me with a Full-Refund. Business Response /* (4000, 9, 2021/12/23) */ *****, The ribbons on the hats you purchased are correct. If they were combat ribbons they would be different. If you want to return them, we will refund you once they are received. As far as your email, we never received it or we would have responded. Again, we apologize for the inconvenience. Have a great day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩