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Customer ReviewsforEMPWR Solar
15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kay C
1 star04/23/2024
This is a terrible system, I want someone to contact me right away and get these panels off my house!!!! I'm paying both the electric company and this company the same dollar amount...that's ridiculous also the contact numbers are no longer in service. Please don't waste your time with this company!EMPWR Solar Response
04/23/2024
Mr. N*****, We are real sorry to see that your experience has not been as expected. We did have a number change when we switched our phone service but the new number is listed on our website. After looking over the notes concerning your system, it looks like you had a power surge which affected your system. We have worked with you and communicated with you on an ongoing basis and have arranged services to be provided to your system through Generac which is who your warranty is through. I am sorry you have had these issues but we have done everything in our power to accommodate you. We even paid for an outside vendor to service your system. We have continuously worked as your advocate with Generac to have service provided when needed. We will still be here to support you.Review from Bill N
1 star03/04/2024
This is the worst system in the world. I want someone to contact me right away and get these stupid panels off my house!!!! They are worthless and this company is worthless. We have not benefited from this system what so ever. It has done nothing but cause us stress! I will not pay another dime on this system. We have a newborn now, we cannot keep dealing with this stupid system going down or tripping our power off completely and we just be without power. I mean this happened again just yesterday evening. And what's even more pathetic is there was no way to reach anyone at empwer. We had to get help from the power company to get our stuff to come back on. You cannot sell someone something and it just not work what so ever but expect that we just deal with it. You can come and take it back, we want nothing to do with this solar crap another day!!!! We have not had these panels at full function for even a full year.Review from Walt W
1 star01/11/2024
The sales material presented by EMPWR Solar LLP to the Homeowner was inaccurate and misleading. The contract was presented on an I-tablet, and the only Terms and Conditions seen were the ones selected by the Sales Representative. Did not review a physical copy. Three months later when the final hard copy contract was received by the Homeowner, it was drastically different than the initial discussion and presentation. The differences were the amount to be financed, the length of the financial period, and how the incentives would be applied to the gross amount being financed. I was later determined that there was absolutely no way the incentives could be applied, as shown in the Figures of the Sales Presentation, within the first 16 months of the contract. Both EMPWR and Dividend Finance, LLC showed these incentives being applied within the 16 months period, thus reducing the amount to be financed from the 17 months going forward. This is impossible because the incentives are tax credits applied over a 20-25 years. Because of this the amount to be financed is at least double than originally thought and after the 16 months the monthly finance payment is increased by approximately $90. This essentially wipes out $22,000.00 savings. All of these conditions were never discussed at the time of the sale and represent a FALSE sales presentation as to when the incentives were to be applied. Anyone considering solar should absolutely be sure they understand the financial arrangement and how the Federal and State Incentives are applied prior to signing any contract.Review from Melissa M
5 stars01/30/2023
Exceptional service! I would highly recommend EMPWR to anyone looking to have solar installed. They do their own installations which is one of the selling points for us. They communicate thoroughly, every step of the way! They made the entire experience a great one and we had peace of mind. Top notch service and product!EMPWR Solar Response
01/31/2023
Melissa, We appreciate your kind words and your business! Thanks for trusting us to help you make the switch to solar!Review from Mike Y.
5 stars12/07/2022
Hi everyone! Let me start by saying that I work for a solar company completely outside of my area who admittedly was my preference. I know how amazing they are and I know some of the games played by some reps and companies who don't even do their own installs or management of their panels but they aren't accessible in GA. As such I screened many Solar companies (7) to be exact and none came close to earning my business except for EMPWR Solar. Some solar companies told me it would take up to a month and even came with marketing offers like free for a year. EMPWR Solar was straightforward with me, took the time to sit down with me and explain everything they had to offer and I even tried to counter it with other companies and not a single one could compete with their service or offer. They installed my panels and battery in less than 8hours and were on their way. Very minimal proof of them even being here was also a great showing of their respect for my property and home. Their customer service rep appointed to me is second to none. As a Veteran and one who worked in customer service as a YN1 all around the world I can honestly state she is the BOMB!!!! half the reason my business with this company has been excellent is because of her and the salesman who came to my door. I do not like Salesman bothering me at home and he was so cool I almost invited him to hang out with us. My energy has gone down by half and I only had the panels up for three weeks and this was prior to getting the new meter from the utility company. I'm now signed up to the app and can check daily production and in the short 50 some days i've had panels, I've already had to use my battery once when the power went out during the day for no reason and everything worked perfectly and I was able to do my job at home remotely with no lapse in internet connection. If you're in EMPWR Solar's area and you're looking around stop wasting your time and go with them. I screened the rest, they are the best.Review from Conor Q.
5 stars11/10/2022
Both the sales portion and install with these guys were excellent! Clay (my salesman) walked me through what the panel system would do for my house showing me the numbers of it all. Very thorough with the explanation and I'm impressed and very happy about the look of the installation. 5 stars from me!EMPWR Solar Response
11/14/2022
Mr. Q****,
Thanks for taking the time to leave this review for us. We greatly appreciate your business and are happy that your experience was good!
EMPWR MgmtReview from Carrie C.
5 stars11/10/2022
Great company to work with. The installation was done perfectly. There was a last minute adjustment to the layout and several people worked with my husband and I so that we understood the changes perfectly. The panels are performing wonderfully. I feel like the price we paid was fair for the product. I've had to call Empwr a few times for help (like signing up to sell our excess production etc). They treat us just a great as they did before we became their customer.EMPWR Solar Response
11/14/2022
Mrs. C*******,
Thanks for your kind note and review. We appreciate your business and I we are so happy to see that your experience has been good.
EMPWR MgmtReview from Roger F
1 star11/10/2022
I am an easy going person and very little gets me upset, but I have reached the tipping point. My interaction with EMPWR Solar's customer support on the phone is very cordial, pleasant, and they act very helpful but the end result of satisfying the customer is not there.
Our system started working in May 2021. The problem is that the system breaks down. I am waiting on my FOURTH inverter since installation. This time it has taken over 2 months for the inverter to arrive at my house. Once it finally arrived they delayed the installation, knowing that the system has not been working for months. I received another email from Jared Abel delaying the replacing of the inverter yet again.
There is an obvious issue with this inverter design or the installation of the system that causes the inverter to stop working. I was advised by the EMPWR Solar that sometimes you just get a bad inverter but REALLY, this will be my fourth one in a year and half. FYI, they use equipment from Solar Edge.
Be cautious when using this company for installation. We spent over 46 thousand dollars to help the environment and save money, by paying very little on our electric bill. This is NOT happening. I have asked the company to make this right and by changing the type of inverter to prevent this from continually happening, they have not. They advise that the warranty will not allow them to change the inverter. They could still do the right thing but they choose not to.EMPWR Solar Response
11/14/2022
Mr. F*******,
I am very sorry to see the issues you have had with your equipment. I have done a deep dive into all notes and service related to your project and its unfortunate that you have had multiple issues with your inverter.
Your experience with your equipment is not normal and we have initiated a claim with the manufacturer to compensate you for the time you have been down and without production. We will continue to put pressure on SolarEdge to make this right.
Unfortunately, we cant just switch the inverter out with another brand as all of the optimizers under each of your panels are SolarEdge and will only work with a SolarEdge inverter.
EMPWR MgmtReview from Whitney M.
5 stars11/09/2022
They were so great to work with. The process was extremely easy.EMPWR Solar Response
11/10/2022
Mrs. M******,
Thank you for your kind review. We are excited that your experience was easy!
EMPWR MgmtReview from Anil V.
5 stars11/09/2022
I had a great experience working with EMPWR Solar. My solar project was completed on time. Amanda assisted me from the get go of the project and ensured a smooth journey up to its completion. I would recommend EMPWR to those who seek to go Solar.EMPWR Solar Response
11/09/2022
Anil,
Thank you soooo much for your kind review. We appreciate your business and are glad to see that your happy with your system and experience with EMPWR!
EMPWR Mgmt
Customer Review Rating
Average of 15 Customer Reviews
Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
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TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 4:00 PM |
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