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Business Profile

Bank

Anderson Brothers Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Anderson Brothers Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Anderson Brothers Bank has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Anderson Brothers Bank

      101 N Main St Mullins, SC 29574

    • Anderson Brothers Bank

      728 North Main Street Marion, SC 29571

    • Anderson Brothers Bank

      1799 Hwy 17 North North Myrtle Beach, SC 29597

    • Anderson Brothers Bank

      302 Highway 701 Loris, SC 29569

    • Anderson Brothers Bank

      4230 East Main Street Loris, SC 29569

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment for my auto loan and they took out two payments when I ONLY authorized one. Then they tell me that the only thing they can do is mail me a check and there will likely be a 10 day hold on it. I NEEDED that money to buy thanksgiving meal for my family. I am a single mother to 8 kids. I worked my **** off to have enough extra money to buy food for our Thanksgiving meal. And now I DO NOT have it.

      Business Response

      Date: 02/06/2024

      Bank has changed procedures for handling refunds.  Multiple attempts have been made to contact customer, as of this date there has not been a response from customer.  

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a small loan of ***** for 48 months from Anderson Brothers Bank in ***********, ** in April 2020. In January of 2022, I paid the account off IN FULL and it was CLOSED. In April of 2022, this business negatively reported to my credit saying I was 60 days past due on my account, even though it was CLOSED. When I called to get this fixed and removed from my credit report, after three days I was told NO, and to dispute through Equifax. This has driven my credit score down almost 68 points and is financially hindering me from favorable terms in an already high interest environment. All I want is for ABB to remove the April entry from my credit report. All other entries may stand as of account close (circa 20 Jan, 2022). If there was something to be reported, they should've reported it when they had the chance, not 90 days after account closing and payment IN FULL and EARLY.

      Customer Answer

      Date: 01/19/2023

      Nobody has contacted or attempted to contact me since the complaint was made. No response from business through BBB.

      Business Response

      Date: 01/26/2023

      Our system reports credit history information to Equifax monthly on the first business day of the month based on the last business day of the month prior.
      This continues 90 days after the loan is paid off and then our system automatically turns off credit reporting for the particular loan.

      For the loan in question the last payment date was 1/5/2022 (reported to Equifax as paid or closed account in February) and the last credit reporting date was 4/29/22 (our May transmission).

      We reported the following information:
      November (for October): current account
      December (for November): current account
      January (for December): Account 60 DPD
      February (for ********* **** or closed account
      March (for February): **** or closed account
      April (for March): **** or closed account
      May (for April): **** or closed account
      June (for ***** no account reporting.

      This loan was last reported on 4/29/2022 in our May transmission with the last payment record showing December 2021.
      While the credit bureau still received information, it was the same reporting as provided in January.

      Business Response

      Date: 01/26/2023

      Business supplied email: ******************* *****************
      Use this address for any contact with the Better Business Bureau

      Customer Answer

      Date: 01/27/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      With that description the account was still reported incorrectly...the account should have been reported 30 days late in December (for November) if it was 60 days late in January (For December) for it to be accurate. There is also no reason to continue reporting on a closed account 90 DAYS past the account closing. Show me a statute or law that allows this. This kind of credit reporting practice is a sign of CLEAR AND INTENTIONAL RETRIBUTION for the loss of interest incurred by the business for the simple fact i paid it off 3 YEARS IN ADVANCE. Correct the record to reflect 30 days PD in December (for November) and 60 in January (for December), or remove it from record due to inaccuracy.

      Business Response

      Date: 02/06/2023

      Respectfully, we use legal firms to guide us on uniform commercial code.
      To our knowledge we are following the law per FCRA .
      We will be happy to put you in touch with our legal firm should you have any further concerns.

      Customer Answer

      Date: 02/07/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Way to be ABB...hope other people see this and beeare

    Anderson Brothers Bank is NOT a BBB Accredited Business.

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