Business ProfileforAnchorage 1 & 2

In December 2022, I booked Unit C17 at The Anchorage 2 rental property in ************ ** for the week of June *****, 2023. The unit is a third floor unit, 3 bedrooms, directly oceanfront with a balcony. The cost of $4344 was split between my father and my own family. My family arrived (minus my father who was to come separately the following day) on June 10. Upon arriving in Unit C17 and bringing all of our luggage in, my husband and I proceeded to look everything over, including a thorough inspection of the beds. Im the first bedroom, we found several bed bug casings/shells, as well as several spots of bed bug waste which appeared to be undisturbed/fresh because it streaked when it was moistened. At that point I called Anchorage management and informed them of our findings and that we would likely not feel comfortable staying in the unit. A maintenance employee arrived shortly after to perform his own inspection. He and my husband found additional casings, and he told us that there had been a previous problem with bed bugs at the property, but he didnt believe there to be an active infestation or issue. Due to the evidence of bed bugs in this unit, we did not feel safe to stay there. The management said they had another, smaller unit available, Unit 111, which they could move us to. We inspected Unit 111 and found it be be very clean, and most importantly bed bug free so we moved all out belonging there. Due to Unit 111 being only 2 bedrooms, there was no room for my father, who had planned to drive down separately the following day, so he had to cancel his trip and could not join us on vacation. I wrote to the Anchorage management on June 20, 2023 to request an adjustment/partial refund to the total we paid. We paid for a 3 bedroom, 2 story oceanfront unit, and the price difference between that and the 2 bedroom unit that we ended up staying in is fairly significant (likely around $2000 difference). They denied this request.