Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made an appointment with Beach GMC in Myrtle *********************** to have my 2021 ****** pickup truck serviced. When I arrived at the service department, I told them there was a small quarter size corroded area on one of the chrome rims around the valve stem. I left the truck with them to be repaired and went home. I was never notified on how they planned on repairing the chrome rim, as it was under extended warranty. (The dealership continues to blame the extended warranty people which is wrong it falls back on the dealership. I checked with other dealership and they agree its the dealerships responsibility). A few days later I was notified to pick up my truck. I was extremely upset and shocked to find out ALL FOUR CHROME RIMS were painted, and the corrosion was never repaired it was painted over. They never notified/called on how they planned on repairing the rim. I would NEVER have approved this! I dont understand how they could just take it upon themselves to paint over the corrosion and paint all four rims without my acknowledgment. (There wasnt anything wrong with the other 3 rims)I contacted and spoke with the service manager, as well as the general manager to my disbelief they said this is practice and nothing could be done with chrome. I asked many times why wasnt I called because I never would allow them to paint my chrome rims. They told me to bring my truck back in and that they would remove the paint. A few hours later, I received a phone call from the service manager to pick up my truck. I was told they could not remove the paint without damaging all the rims. Im still in shock that they damaged all my rims and wont replace them with new chrome rims and my vehicle has depreciated due to their negligence. At this point my only option is to notify and report this to the **** BBB, *** and the attorney general.

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1 I took my vehicle to GMC Buick at Myrtle *********************** I told them that they needed to check the mass airflow sensor if its unplugged, the vehicle run smoothly if it was plugged in it ran poorly. They called me and said after checking it out the mass airflow sensor was good but I needed to have many other things replaced. My total bill was $1683.21. I was called and told them my vehicle is ready for pick up when I went to pick it up. I made it approximately 10 feet before it stalled out it was running poorly. The mass airflow sensor was plugged in. *** proceeded to walk back in and they said they would check it again, they called me back and said the mass airflow sensor was bad. I asked them since previously I was told it was good. What happened did they miss diagnose? I was told between when they test drove it and when I picked it up the mass airflow sensor went bad and thats why they had to change it. My second bill was $201.65 I spoke with the person that had previously worked on a vehicle, and he said that none of that stuff needed to be done. I feel like I was ripped off. I also think that they misdiagnosed it and that they should adjust their pricing accordingly.

  Business Response

  Date: 03/06/2023

  To whom it may concern,

  
  

  When the vehicle was brought to us it was stated that a new mass air flow sensor was installed in the vehicle and it was still running poorly. We inspected the *** and deemed it to be clean. The vehicle had several other vacuum leaks, some large enough to feel with your finger and cause  the valve cover to whistle and it had a crushed PCV pipe. These can all replicate *** symptoms/problems and create the vehicle to run poorly because of unregulated air flow and allowing trash to get in the system. Once the repairs were completed, and the system completely closed, this trash already in the system caused the *** that was installed in the vehicle to fail and require a new sensor. We discounted the ***, did not charge any labor to install it and returned the one the customer had bought so they could return it and get some more money back, since they had just purchased it. All of these parts were needed to properly repair the vehicle. If we had not repaired all of the vacuum leaks and just put in a new mass air flow sensor, the vehicle would have returned with a faulty part again within the month. Thank you.
  

  
  

  *********************

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Recently came to find out that my ID had Fraud/Stolen and contacted all three credit agencies, upon putting a Freeze on my credit came to find out that someone has applied for credit without my consent. I reached out to Beach Buick and was advised to contact all three agencies to dispute the credit inquiry that did not belong to me. Upon reaching out to the credit agencies they informed me that I needed to contact the bank directly because these inquires where done online and I needed to contact them directly. I have filed a police report and sent documents showing where this inquiry showed on my credit to the above Financial instution and was advised again to contact all three credit agencies. I am requesting that his inquiry be scrubbed from my credit as I am not the one whom done this, looks like it was for a possible auto purchase online through a third party.Beach Buick 9/19/2022

  Customer Answer

  Date: 01/31/2023

  I have yet to hear back from this company as I have called and left several messages for the person in charge. Seems like all of these applications were done online as I received a letter from ********* that was submitted by this company. I spoke with ally and they also states do contact this dealership

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to Beach Buick on September 19, 2022 and explained to them that my car was running hot the day before and needed it checked. Beach Buick told me that the had left my car idle for 2hrs and the car didn't run hot. When I picked the car up they told me everything was fine. I left there and proceeded to the airport while I was unloading my luggage with the car running the car begin to over heat, I than called them and they told me that the gage going to the middle was normal. When I returned I picked my car up and went home the next day I went on lunch to Bojangles while in the drive thru the car begin to run hot this time going towards the HOT. I than drove my car next door back to Beach Buick and showed the receptionist that my car was still running hot. The mechanic came and told me that it was the fan and repaired it for 900. A few days later the car begin to make a whining noise I took the car back to Beach Buick they told me that the car needed coils and a few other things and that it would be $1500 , I agreed that I would pay that if the car is going to finally be fixed. I receive a call a few days later with them telling me that my engine needed to be replaced. I than spoke with a few people at the dealership and they explained to me that they would refund me for the fan being that it wasn't a problem and that they would take a look at the engine free of charge to see if there was another possible problem. They than called me back telling me that it would be $3800 to repair the car but explained to me that I could trade with them and they would pay the car off. I was willing to purchase a car through them but the vehicle that I wanted they wanted too much so I decided not to go with them. I than explained to them that they could still purchase the car but now they're telling me that they are only going to give me $8,000 for the car meaning that I would owe them $5000.

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 8, 2022/10/18) */ The vehicle was brought to us stating that it overheated at idle. The vehicle was tested at idle and driven for approximately 3 hours. The fans were working properly, and the vehicle did not overheat at any point in time. When the vehicle returned, it was found that it had an intermittent cooling fan issue and was repaired. The vehicle ran fine for a week, as stated by customer. The vehicle then returned with a cylinder 2 misfire and camshaft solenoid timing code. The initial starting place for the repair would be, the solenoid, spark plugs, a coil for cyl 2 and a cleaning. The customer was credited the $900 for the previous repair in good faith because the work had just been completed, not that it was done improperly or didn't fix the problem. This was a different issue with the vehicle. Replaced components and camshaft codes gone but cyl 2 misfire still there meaning there was another underlying issue. We recommended that the cylinder head be removed to try and see if there was any coolant intrusion from previous overheating. We agreed to do it at no extra labor cost for the customer and found that there was not intrusion. We recommended the cylinder head be sent to a machine shop to have the valves replaced and head planed. The customer declined the repair and asked for the vehicle to be put back together. The vehicle was put back together with the agreement that new parts (i.e. gaskets, seals, etc.) would be paid for by the customer and we would not charge any labor again. Vehicle was returned to customer in working order. AS far as the matter of the vehicle being "paid off" is concerned, the customer is correct that the vehicle would be paid off in the event of a trade-in. The lean has to be paid off so the dealership can receive a title. The customer does not understand that they have negative equity in the car. The car is only valued at $8000 when the customer owes $13,200. That additional $5200 would have been added to the purchase of a new vehicle. The customer asked what the dealership would buyout her vehicle for and that number was $8000. In order to satisfy the lean, the customer would have had to pay the remaining $5200, which is what they can't comprehend.