Complaints

This profile includes complaints for Grand Strand Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grand Strand Nissan

  4701 Highway 501 Myrtle Beach, SC 29579-9444

• 

  Grand Strand Nissan

  PO Box 2187 Myrtle Beach, SC 29578-2187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/24, I leased a new Nissan Rogue from Grand Strand Nissan. Before I drove off the lot, I realized that the new large screen which controls many of the safety features, radio, etc. was not working properly - the screen would be completely dark when you started the car. Several empoyees at the facility worked for 45 minutes to get it operational and could only get it working by multiple tries turning the car on and off. I accepted the car with the promise that that Grand Strand Nissan would get to the bottim of it, which they haven't done so far.After multiple attempts over the past 4 months by visiting the dealership, it becames apparent that no one at the dealer was taking responsibility for getting the problem resolved. No one kept me up on the repair and I was not getting any feedback on the status of the repair. I could see that the repair was an open issue since January of this year, 2024. It is now 9 months since the issue was identified, over 4 months since I've had the problem, and no one can resolve the problem for me, nor does anyone feel resposnsible for keeping me poste on whats happening to fix the problem. Two weeks ago, I was told that the software engineers at Nissan would have a fix available by the end of September. Today, I visited the dealer once again, and no one was available to tell me what's the status was, but instead pointed to the Service Manager who was not in the office at the time.I'm only looking to get the problem fixed but not looking to wait months or years for it to be done. Please help me get this issue resolved - it is a safety issue!

  Business Response

  Date: 10/02/2024

  Nissan engineers are still working on a solution to the issue that they will pass on to Grand Strand Nissan. We certainly hope that the issue will be resolved soon. The customer is more than welcome to notify ********************** Consumer Affairs regarding the issue. They can be contacted at 1-800-NISSAN-1.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Nissan Rouge from Grand Strand Nissan in ************, ** on March 29, 2014. My vehicle now has 1500 miles on it. The computer screen on the dashboard wont stay connected. This screen controls all the safety functions, GPS, radio and other information. I made calls to my salesman which advised bringing it in for service. They told me they werent able to work on it because it was a software issue.

  Business Response

  Date: 08/12/2024

  There is currently no repair available at this time.  The vehicle fault continues to be under review by Nissan North American.  We are hoping for a repair solution at the earliest possible time.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2011 Nissan Altima in to have the A/C repaired in summer of 2021. That repair went well but the A/C did stop working and the vehicle was taken back in March 2023. The diagnosis was the A/C evaporator needed replaced and the cost was $2700. After driving the car for 3 weeks we realized the A/C was not working properly. Before we could get the car back in for service the vehicle broke down on Highway 501 in ******, **. The vehicle was stuck in the middle of the road and could not be moved because it would not shut off and the front wheel drive had locked up. We had to pay $110 to have the car towed to Grand Strand Nissan. This time the diagnosis was the A/C compressor was bad and the estimate was for $1300. This made no sense to us since the car was in for A/C repair 4 weeks ago and the A/C had not been working properly since we took the vehicle after the last repair. We bought this car new and have taken great care of this vehicle. We had no problem paying the $2700 but expected the car to last more than 4 weeks before it had to go back in for a similar problem. I sent an email to the general manager but received no response. No one at the dealership would provide any explanation but just expected payment which we did.

  Business Response

  Date: 04/20/2023

  Grand Strand Nissan completed all repairs that the customer approved.  The parts and service director, *****************, contacted the customer to offer the service at a discounted rate.

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19956928
  
  I am rejecting this response because:  The car was never repaired properly the first time.  You mentioned that we signed off on the repairs.  The first time we signed off for $2700 as a consumer we expect the repairs to be done correctly.  The car broke down in 4 weeks due to a repair dealing with the same issue it had originally been brought in for 4 weeks earlier.  In regards to the discount, that is a joke.  We spent almost $4,000 for repairs in the same month on 2 different occasions.  The discount that was offered was $35.  That amount was almost offensive due to the fact that your service department did not repair the issue the first time.  If anything, all labor costs should be refunded since this repair on the compressor should have been done the first time it was brought in.  Also, I see no response was given as to why I never received a direct response from the email I sent to the general manager. I suppose the business just wanted us to pay the bill and go away quietly but that is not the case.  
  A consumer expects the work to be done correctly when paying for a service.  This work was not done correctly, as reviewed by our new mechanic and therefore an adjustment should be made to remedy the situation.  All of my contact information is the same.  I am not difficult to get in contact with, an attempt just has to be made.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a certified used vehicle from Grand Strand Nissan early December of 2022. It has been in the service department 3 times in 3 months, my most recent was due to a check engine light coming on. After they inspected the vehicle they told me there was wiring damage from rodents. Ive used the vehicle every single day since I bought it, and the extent of the damage and the visibility of a nest leads me to believe the car had been sitting up for quite some time. A rodent can only do that amount of damage if its taken up residence in something. I can assure you it was not by me, given the miles driven since we purchased it, any rodents would have been scared off and its not the kind of damage that can be done overnight. The service department didnt do their job to properly inspect the car before selling me a certifiedused car.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extended warrantey on my used Nissan Rouge 2012 car in bought in June of 2021, I drove it about 1,000 miles and the transmission died completely, stranded me on side of road. I had my car towed to a mechanic, ******** auto repair. My warranty covered this transmission and my mechanic ordered the part through Nissan dealer parts here at Nissan Grand in Myrtle Beach. I started having issues with the transmission and my mechanic said it was either the valve body or torque convertor so I brought to NIssan for diagnostic on that part on Oct 5, 2022. Warranty was good through Oct 30th 2022. They assured me there were no issues and charged me $142. I still had concerns and had my mechanic run the diagnostic and it showed torgue converter issue. I brought back to Nissan and they had lied to me stating they had done a full inspection but had not, so they ran the codes for free. Two hours later they said there were not issues until I told them my mechanic just ran them. They then admitted it threw the same code and recommended Transmission replacement, they verified warranty but because they did not install, John C*** mngr, refused to put the part replacement order in and told me to call NIssan Assurance. I called and they will not help me for three day, the part will be expired by then I feel they deliberately lied to me about my transmission the first time, risking my life, then lied again till I forced them to be honest, when I got upset they refused to help me any further.

  Business Response

  Date: 01/08/2023

  Business Response /* (1000, 8, 2022/11/11) */ The transmission was replaced by non-Nissan repair shop. The warranty has coverage 12 month or 12,000 miles part only and not labor. The customer stated the dealer personnel was lying to her and demanded the transmission be replaced at no charge to her. She was instructed to work through the company that did the replacement, and the dealer would work with that company for the transmission part only coverage. After a few choice words by the customer, we instructed customer to contact Nissan Corp. if she was not happy with the warranty given on a wholesale part purchase. Consumer Response /* (3000, 10, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) That was not the issue, the issue was your service department lied to me that they even inspected the auto, said there was no issue and charged me. Then after I insisted they recheck, the agreed the transmission was bad and needed to be replaced. that is the issue. I never used any "choice words" once again they are lying, very rude. The service they supplied was far below acceptable, I never demanded anything but do feel a major part such as a transmission that the company has been in a class action law suit over, should be installed free of charge. All the other major auto companies give this service regardless of who installed the part, it is a $1,600 install that I should not have to pay for nor my mechanic. * The issue is not only the install but mainly the false initial service inspection that stated nothing was wrong and charged me $142. then when my mechanic checked it, I went back in and they finally did inspect the vehicle and said it needs a new transmission, the one they supplied was only three months old when the issues started. They lied to me and put my life in danger in order to avoid paying for that transmission that was clearly NIssan part that was again faulty. Two transmission s in 6 months is unacceptable. I never used any "choice words" that again is a lie, is seems the company and the owner have no ethics. This is a major part, cost to install quote from them $1,600. Why should I or my mechanic have to pay for this, and what if the next part is bad as well? this is bad service and direct deceit on the company part Business Response /* (4000, 12, 2022/11/16) */ The transmission was replaced by non-Nissan repair shop. The warranty has coverage 12 month or 12,000 miles part only and not labor. The customer stated the dealer personnel was lying to her and demanded the transmission be replaced at no charge to her. She was instructed to work through the company that did the replacement, and the dealer would work with that company for the transmission part only coverage. After a few choice words by the customer, we instructed customer to contact Nissan Corp. if she was not happy with the warranty given on a wholesale part purchase. Business Response /* (4000, 17, 2022/11/22) */ Grand Strand Nissan considers this matter closed.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2022 I went into Grand Stand Nissan finally deciding to purchase a 2020 Nissan Murano. That I had already been researching and did the Capital One pre approval application for. I had a tight schedule due to school and work, so one of the Sales Manager Marcus. Allowed me to go ahead and take the vehicle being that I provided him with my Capital One. Pre approval paper and financing was backed up. Between me providing Marcus with that paper, him giving it to my salesperson Michael and going to the Finance Manager Stan it was lost. Instead of someone calling me to inform me of that they sent a brand new application to y'all at Capital One. Which was then denied based on the information from the attached letter dated 4/10/2022. Then they also pressed a charge on me like I was only test driving it instead of buying it. After they messed up and lost my original pre approval and me requesting that they remove all the hard pulls that they caused on my credit due to poor communication from the dealership. I am asking that y'all remove the hard inquiries reporting on all 3 credit bureaus on 4/1/2022 because of the dealership lack of communication when they lost my pre approval paper. I done emailed the general sales manager Vitaly ****** D****** before and after the crazy charge with no response.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 15, 2022/10/31) */ Grand Strand Nissan contacted the police regarding the situation.