Business Profile

New Car Dealers

Sparks Toyota

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Complaints

This profile includes complaints for Sparks Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

24 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a brand new truck Feb 1 st 2025 with another dealership i had a issue that I noticed with truck about 2 weeks ago so I wanted to have a local dealer look at it and not drive 70 miles to address issue since my truck has 1700 miles on it and has warranty from Toyota. Sparks fails to warranty it because they are saying it was a window tint issue which isn't true because the tint shop doesn't touch anything on the mirror or molding. So I am seeking them to fix issue since it's under a factory warranty. I was there with tint guys and I watched them do the truck and it's a very well known shop that does dealerships in area sparks just blame them because they don't want to fix issues but has fixed others for me in the pass. It's a new truck and I made 1 payment why should I be on hook to fix it for 285 bucks when I have a factory warranty.
Business Response
Date: 03/25/2025
multiple staff members from our dealership have been in touch with the customer -- we are aware of his concerns and if the parts he has a concern with have a manufacturer defect -- then the parts maybe eligible for warranty assistance -- however as the customer did not notice this issues on his new truck till after he used an aftermarket company to install tint -- we can't be certain who caused the damage. It seems the areas of concern that the customer has on his new ********************** should have been addressed at the time of delivery between he and his salesperson - if the tint company did not cause his issue. Either way -- as discussed in writing with the complainant - once we started a Repair Order within Toyota's main frame for a warranty concern and then found the part to be operating as designed -- we cannot simple change our mind. That has been documented and the customer has a cosmetic concern that he cant verify where it came from. As warranties are intentionally written to be very specific -- we have suggested that he contact his selling dealer for a potential remedy -- because as he suggests -- this part was defective from the factory -- the vehicle was in another dealers inventory - not ours. Additionally the selling dealer is by design, supposed to provide "service after the sale" and this is their chance to do that. The customer has told us already that he has an appt to have his concern reviewed by his selling dealer so not sure why we needed to respond to this?
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order November 25th (order #******) wheel and center cap. I only recieved the wheel cap and have been waiting for over 2 months with NO UPDATE for the actual wheel. I have called and texted both numbers with no luck and no response to emails. This is unacceptable. I would like a refund for the wheel I did not recieve.
Business Response
Date: 02/04/2025
the part the customer ordered is still on back order with Toyota with no eta -- we have reached out to ask if the customer wants to continue to wait for the part or wants a refund
Initial Complaint
Date:01/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Black chrome exhaust tip for a Toyota Tacoma on 12/17. The wrong part arrived on 12/24. it was a hatchback part for a Toyota Corolla. No phone number on website. Online chat only for ordering. Managed to find a back door by calling dealership line and got them to send a return label. Shipped part back the same day 12/24. They received on 12/27. No response until 12/30 and then they asked if I wanted the part shipped again or a refund despite me already having requested a refund. No response since then. It is now 1/2/25. Part ordered was PT932-34221-02. Part shipped was PT924-12190. Images of part shipped and return receipt included. The part numbers are nothing alike and the shape appearance of the part are nothing alike. Sloppy work on the dealerships part. In addition to refund, an apology for their ineptitude would be nice
Business Response
Date: 01/02/2025
good afternoon - we are actively looking into you request for refund and will update shortly -- unfortunately with the volume of business at the holidays and being closed for several of those days since the return -- our response time is running longer than we like.
Initial Complaint
Date:09/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered parts from the Sparks Parts website on 8/30/24. I was told by email that my parts where on order and would arrive 3 to 6 business days and would be shipped directly to my address when they arrived. Its now 9/23/24 and still have not received my package. Ive tried contacting with text and email multiple times and absolutely no response from them. They have left me completely in the dark about my order and there is no way to talk to a real person to resolve this issue.
Business Response
Date: 09/23/2024
we have reached out to ******* for an update on the order we placed on behalf of the customer
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Toyota Tundra in May and the next day the brakes started making noise, I called Toyota and the lady said it was just dew on them hers does the same thing. It kept doing it and I called and complained and got the Tundras have a problem but no recall has been set yet so they cant fix the brakes. The brakes are now doing the noise more frequently and grinding really loud . When we pull to a stop everyone within a two block radius can hear us. Toyota is not willing to give rental or any concessions to alleviate problem.
Business Response
Date: 09/12/2024
currently working with the customer on a resolution
Customer Answer
Date: 09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in for a repair on 6/25/24, they diagnosed that the radio system was fried and they would order the part which was still under warranty. My mileage was at *****, it was a 2022 Toyota RAV4, ********************************************************** $50.00 and the part, the part didnt come in for almost a month, by the time it came in my mileage was up to ******. I was told to bring the car back in for the repair on August *******. While I was waiting I was just looking at other cars on the lot when I was approached by a salesman(*********************), I told him I was just looking to killtime. He showed me a truck then disappeared, he had also asked what was wrong with my car before he disappeared. When he showed back up he asked me if I knew the repair on my car was going to cost me $8000.00, I told him no it was only supposed to cost me $50.00 and the part, he continued to tell me that they were going to pull the whole wiring harness out of the car and basically rewire the whole thing, and more than likely I will continue to have problems with the car. I didnt know what to do, I didnt have that kind of money for a repair like that, I traded the car, now I have a leased truck that will never be mine, the car was half paid for. They sent me a survey and I filled it out, I guess they didnt like the way I answered the survey and they called me and questioned me about it, a couple days later they a lady named ****** called me and wanted to know who told me the repair was going to cost me $8000.00, and I told her the salesman (*********************), it was at that point I was told I was lied to and the repair would have only cost $50.00. I have asked them to make this right and to give me my car back, and was told they cant undo what has been done, I have talked to the owner of the car lot, he listened said give him a few hours to get to the bottom of this, and he would call me back, he never did, and now when I call they send me to the vice president. I get No respons
Business Response
Date: 09/09/2024
customer has been in contact with multiple employees of Sparks Toyota - ************************* (Customer relationship manager) - ********************* (General Manager) to discuss her concerns -- customer decided to lease her vehicle and has told us that she is unhappy that she does not own the vehicle -- we have tried to explain that if she had purchased the vehicle with an installment loan thru a bank she would also technically not own the vehicle as well. We have also explained that she has the option of purchasing the vehicle at the end of the lease. As the lease contract along with registration documentation has already been processed and put in the customers name -- we cannot simply undo the deal. The customer does have the option to trade her vehicle in with us or any other dealership.
Customer Answer
Date: 09/09/2024

Complaint: 22256707

I am rejecting this response because:
They have not discussed anything with me, they know I was lied to me if I wasnt lied to I would not have traded. I didnt feel like I had any other option when a $50 repair goes to $8000. They took advantage of me and they havent even returned my calls, the people I spoke to were just concerned about my survey answers, and they are the ones that told me they lied to me.
Sincerely,

*****************
Business Response
Date: 09/10/2024
we are rejecting that response -- because the customer voluntarily completed the transaction for a new vehicle -- she was not forced to purchase anything and if she didn't trust the information that was provided to her she had the right and availability to seek a second opinion.
Customer Answer
Date: 09/10/2024

Complaint: 22256707

I am rejecting this response because:
I was not aware that they lied to me till after I filled out the survey, that information was given to me after they didnt like my response to the survey. They are the ones that told me I was lied to before that I believed what I was told. Regardless what my mileage was the warranty should have been honored because the car was under ****** when the issue was diagnosed. Also if all the paperwork on this truck has been done, why do I not have a tag, the paper tag expired 9-9-24, and they wont return calls about the tag, so now I have a vehicle thats not legal to be on the road. They could at least apologize, at this point its not needed. I would be ashamed if my business was run like this, CUSTOMER IS ALWAYS RIGHT! I need everything with this truck to transfer to another dealer.
Sincerely,

*****************
Customer Answer
Date: 09/11/2024

Complaint: 22256707

I am rejecting this response because:

Sincerely,

*****************
Business Response
Date: 09/11/2024
we are rejecting that response because the CUSTOMER IS NOT ALWAYS RIGHT --
Customer Answer
Date: 09/12/2024

Complaint: 22256707

I am rejecting this because Im still have a vehicle with no tags, my license has been changed to NC for a month or so now and still no tags, and now theyre telling me if I drive this truck and get caught Ill be responsible for the fines. How am I supposed to get to my dr.s appointments? They keep saying they have talked to me, I suggest they pull their phone logs because there have been no calls made to me. This company seems to full of a lot of liars, but I guess they have had plenty of time to cover their own buts. There is a reason mechanics dont like sales people, theyll lie to make a sale.
Sincerely,

*****************
Initial Complaint
Date:08/28/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Parts from Dealership online 8/13/2024 (Order # ******). Dealership confirmed the parts I ordered where on national backorder from Toyota. Learning this information I instructed the dealership to cancel the order and I would work with my local dealership to obtain these parts. They replied to my email and confirmed the cancel on 8/20/2024. Allowing a week to pass, Spark Parts will not respond to any form of communication. The phone number is automated and says text/email them, then hangs up. The text doesn't respond and I can't get the email to spend with my inquiry about a refund. In addition the company did not provide a receipt of sale.
Business Response
Date: 08/28/2024
it ORDER #******
Sparks Toyota
*************************
$288.94
- Cancellation Reque
1 - Low Risk
DMS #:
857054 ?
Payment:
Received

we are showing that the refund the customer requested has been received.
Customer Answer
Date: 08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me after contacting BBB and Toyota the business sent me a cancellation notice.

Sincerely,

*************************
Initial Complaint
Date:08/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I came to ************ for vacation on Saturday August 10th. On our way there, our new Toyota Tundra started giving us trouble. Further into our trip, we experienced increased issues, having to stop periodically as we were traveling. So we made an Appt with Sparks. Once we dropped the vehicle off on Thursday the 15th we received a text message that the spark plugs were not gapped properly. Towards the end of the business day, it was decided by service that the truck would need to be kept another day. So, the next day we were notified that the truck was ready. Then, we were told they didnt feel comfortable releasing the vehicle back to us, and would arrange a tow for the truck back to our home dealership in **, and provide us a comparable rental.Hours go by and we call back, as we were checking out the following day. No rental had been secured and towing our truck back to ** was no longer an option.We then proceeded to get our home dealership involved because we were stranded at this point with no way home. Sparks service manager explained he was no longer willing to help us. I had to secure our own rental due to the business day being so close to ending. Our home dealership had to help us get home. So someone had to step in from ** while we were in **************. On Monday, August 19th, Advantage called to speak with Sparks about the status of our truck. On Tuesday, Advantage called Sparks multiple times with no success or response. On Wednesday August 21st, Advantage was told by Sparks that the truck is running fine, without making any repairs and that it was drivable. Advantage requested a borescope test. Advantage attempted a call to Sparks Thursday morning around 8:30 August 22nd with no response. At around 2:00 Thursday August 22nd, Advantage was still trying to get someone at Sparks to speak with them. As of Thursday August 22nd, not one person from Sparks has made any attempt to reach out to me or my husband since August 16th.
Business Response
Date: 08/23/2024
unfortunately the customer's recollection of events do not match ours -- however we have call logs and a recording of the phone call from the customer to our service manager - ***********************. While we understand that the customer was upset -- we will not tolerate any of our employees to be spoken too like *************** spoke to our service manager **************. The customer is in contact with their selling dealer and presumably they have opened a warranty case with Toyota -- so we will hold the vehicle here until one of those parties updates us on how they want to proceed. We will not have any further contact with the customers. We can provide a recording of the phone call upon request.
Customer Answer
Date: 08/23/2024

Complaint: 22185410

I am rejecting this response because:
My husband was cussing out of frustration and panic in how we were going to get home. He did not call anyone names, he was characterizing a very frustrating situation. We were on vacation, with a brand new truck that had only been in our possession for 2-3 weeks. I would very much like to have the recordings of the calls myself because I think it would give everything more context. We also have text messages as these conversations took place over cell phones.

Sincerely,

*************************
Business Response
Date: 08/23/2024
we have advised the customer to contact **********************'s *********************** and provided the 800 # -- that is the best and only recourse to move forward. The warranty on the Tundra is between the customer and ********************** and that should be the main focus (also something we have advised the customer on). The customer should have already opened a case and been provided a contact and case # so that corporate Toyota can follow their specific issue -- the customer MUST initiate this contact -- the dealer cannot do this on their behalf. This will be the last response we provide and we consider this matter closed.
Customer Answer
Date: 08/23/2024

Complaint: 22185410

I am rejecting this response because:
I already opened a case. And they tried to reach the service manager with no response today. The matter cannot be closed until we retrieve our vehicle.
Sincerely,

*************************
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sparks Toyota general manager refuses to service my 2023 Toyota vehicles which both came with free 24 month maintenance agreements/oil changes for 24 months at ANY Toyota dealership in the **.
Business Response
Date: 06/13/2024
As with most of the interactions we have had with this person -- he has intentionally omitted parts of the story to suit his narrative. This particular person has made it his mission to be difficult to deal with and hostile to our employees. He claims to have bought multiple Toyotas elsewhere due to lower price and better service -- obviously he found those stores to purchase from once -- he can certainly find them again for service. We have explained to this person that we are choosing to focus our time and energy on our existing customer base rather than arguing with him via Toyota or email.
As for his demand --- the ToyotaCare service that came with his vehicle is still available to him at other Toyota locations assuming mileage and term limits haven't expired. This is our final response
Customer Answer
Date: 06/13/2024

Complaint: ********

I am rejecting this response because:

I expressed legitimate complaints and this general manager now has a personal vendetta. I am always calm and he has been aggressive with me. I bought 2 new Toyotas elsewhere due to low prices and superior sales customer service. That made him angry. He should act ethically and honor my free 24 month maintenance agreements as I live in *************
This will be my final reply in this forum.
Sincerely,

***************************
Business Response
Date: 06/18/2024
it is apparent we both agree that neither one of us should waste anymore time on this frivolous complaint
Customer Answer
Date: 06/18/2024

Complaint: ********

I am rejecting this response because this man knows my complaints are legitimate. This complaint is a written record that he is bullying a senior citizen.
In addition, Sparks Toyota continues to send me emails soliciting my business, even through the BBB complaint process this past weekend.

Sincerely,

***************************
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dated transaction was April 1. I bought a used car from Sparks Toyota as is . I also bought the extended warranty .six weeks after I got the car.It needed a major repair and the warranty company told me they had 48 hours to approve the repairs. Its been six days and I still havent heard from them. This is the only car I have and Ive been to the manager of both of the companies and I havent got any answers. I dont know what the recourse to take
Business Response
Date: 06/03/2024
warranty company has approved the request for repair -- parts are on order

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Sparks Toyota is NOT a BBB Accredited Business.