Complaints

This profile includes complaints for Coastal Grand Eye Associates Ltd. Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coastal Grand Eye Associates Ltd. Co. has 3 locations, listed below.

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  Coastal Grand Eye Associates Ltd. Co.

  1512 Coastal Grand Cir Myrtle Beach, SC 29577-9779

• 

  Coastal Grand Eye Associates Ltd. Co.

  2701 David McLeod Blvd Florence, SC 29501

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  Coastal Grand Eye Associates Ltd. Co.

  100 Columbiana Circle Columbia, SC 29212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the deceptive pricing practices and lack of follow-up I encountered at ************ Associates. The issue centers around a $39 fee for digital photo imaging. The office claims they do not offer traditional dilation services, yet their website clearly states that eye exams include dilation. This inconsistency is both misleading and deceptive. If a routine exam is not covered by insurance, it should be transparently disclosed upfront. Instead, the manager justified the fee by claiming that my insurance covers it and $39 is the allowed charge. However, upon reviewing the offices website, I found that $39 is the standard charge for the imaging, directly contradicting her explanation.Additionally, the office fails to clearly inform customers that it operates as an all-digital office, making the imaging test mandatory and subject to an additional fee not covered by insurance. I attempted to contact the ******** location directly, but my efforts were unsuccessful. I emailed the Coastal Grand sister office twice but received no response. I also contacted ************ customer service on two separate occasions. Both times, they assured me they would notify the store manager and provide my contact information along with my concerns. To date, I have received zero communication or follow-up from anyone at the company or *********** a result, I was unexpectedly charged $39 for my exam and an additional $39 for my husbands exama total of $78 that I was not prepared to pay. This deceptive practice, compounded by the complete lack of follow-up, undermines trust and causes significant frustration.I am seeking a full refund of the $39 charged per exam ($78 total) and an assurance that this business will implement clearer communication practices regarding its services and fees. Customers deserve transparency and responsiveness to make informed decisions about their care.Thank you for your attention to this matter.