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Business Profile

Orthodontist

Market Common Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction December 7, 2022 Amount paid for service: $147.00 Appointment was made for routine cleaning and xrays Nature of dispute: my 21 year old son, my dependent, covered under my insurance with me as solely responsible for his bill went in for a schedule routine cleaning and xrays to Market Common Dentistry. He was told about plaque buildup and that they were going to "clean deeper" but was not told there was a fee for this.Business attempt to resolve dispute: I returned a call from ****, office manager. I explained my concerns. **** was very argumentative with me. I explained that cavities aren't filled without estimates and additional procedures shouldn't be completed that are going to cost extra without approval from the responsible party. I requested the amount of the "scaling" procedure returned to me. **** then judged my son and inferred he was not taking care of his teeth. My son is a college student and sees dentist while at school. Because they haven't seen him in 2 years doesn't mean he is not being seen and I believe they assumed he needed this scaling procedure because they had not seen him in 2 years. I requested a call from **************. ***************** up on me after telling me she didn't like me and her practice didn't like me and that we will be discharged from the office. I've had these interactions with **** before. She is very rude and that only potentiates a rude response. The procedure also resulted in one of my son's fillings falling out for which there was no replacement or stated plan to correct. He has a hole in his tooth.Account number: ****

    Business Response

    Date: 01/02/2023

    The doctor will have a reply sent tomorrow.

    Customer Answer

    Date: 01/03/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I will wait to read the response received.

    Business Response

    Date: 01/03/2023

    ***Document Attached***

    See Attachment/File: Rebuttal to BBB.pdf

    Customer Answer

    Date: 01/05/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    It is against ethical medical standards to do a procedure that will incur additional costs and not inform the patient of that fact. ****** is 21, but he is a legal dependent of me and covered under my insurance. ****** also confirmed that his filling fell out during this procedure. It needs to be replaced as it was their error. Also, ************** did not leave a message for me. I have no messages from him. While I appreciate the response, I feel they can at the very least, correct the filling that was dislodged by a procedure that was added to what was supposed to be a routine dental visit. As far as **** is concerned, we have certainly had our interactions mostly because she comes off rude at the onset and matter of fact instead of addressing patients with a caring tone of voice. Certainly she is from up north working in the south and sometimes you just need to pay attention to how you speak to people.

Market Common Dentistry is NOT a BBB Accredited Business.

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