Complaints

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction December 7, 2022 Amount paid for service: $147.00 Appointment was made for routine cleaning and xrays Nature of dispute: my 21 year old son, my dependent, covered under my insurance with me as solely responsible for his bill went in for a schedule routine cleaning and xrays to Market Common Dentistry. He was told about plaque buildup and that they were going to "clean deeper" but was not told there was a fee for this.Business attempt to resolve dispute: I returned a call from ****, office manager. I explained my concerns. **** was very argumentative with me. I explained that cavities aren't filled without estimates and additional procedures shouldn't be completed that are going to cost extra without approval from the responsible party. I requested the amount of the "scaling" procedure returned to me. **** then judged my son and inferred he was not taking care of his teeth. My son is a college student and sees dentist while at school. Because they haven't seen him in 2 years doesn't mean he is not being seen and I believe they assumed he needed this scaling procedure because they had not seen him in 2 years. I requested a call from **************. ***************** up on me after telling me she didn't like me and her practice didn't like me and that we will be discharged from the office. I've had these interactions with **** before. She is very rude and that only potentiates a rude response. The procedure also resulted in one of my son's fillings falling out for which there was no replacement or stated plan to correct. He has a hole in his tooth.Account number: ****

  Business response

  01/02/2023

  The doctor will have a reply sent tomorrow.

  Customer response

  01/03/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will wait to read the response received.

  Business response

  01/03/2023

  ***Document Attached***
  
  See Attachment/File: Rebuttal to BBB.pdf

  Customer response

  01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is against ethical medical standards to do a procedure that will incur additional costs and not inform the patient of that fact. ****** is 21, but he is a legal dependent of me and covered under my insurance. ****** also confirmed that his filling fell out during this procedure. It needs to be replaced as it was their error. Also, ************** did not leave a message for me. I have no messages from him. While I appreciate the response, I feel they can at the very least, correct the filling that was dislodged by a procedure that was added to what was supposed to be a routine dental visit. As far as **** is concerned, we have certainly had our interactions mostly because she comes off rude at the onset and matter of fact instead of addressing patients with a caring tone of voice. Certainly she is from up north working in the south and sometimes you just need to pay attention to how you speak to people.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩