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Business Profile

Recreation Center

Grand Prix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids here who are African American they hired all these employees that are here for just a short period of time. I have been coming here for over a year and always bring family and friends here. Tonight I took my kids when we went to one of the tracks the new guy asked my daughter to step up to check her height which I understand because it's their job then he asked me to measure myself also that wasn't the problem. After checking our heights he started talking badly about our height to another guest. So when we got off the ride I asked to speak to the manager David T***** who is the worse manager I ever dealt with. I explained everything to him. He told me that he would speak to him so we decided to stay off that track so there were no issues. Well at the end of the night my son and daughter wanted to go back on that track so we went on and the guy started a problem with us telling us we couldn't get on. So David came back and said you can't get back on I asked why after you just let us around the whole park. Then they decided to call security so I asked for a corporate number but David refused then we went to the other manager Wanda who would not give me her last name she refused to give me her last name. So when I asked Wanda why we were being kicked out David chimed in saying that we called his employee a N***a and then Wanda decided to say that we called him a N****r. When my son who is black was dumbfounded and at 14 years old was able to say they were lying because they both have 2 different stories. I am requesting that this is handled and ASAP because as I told them I'm done here next I will be going to the newspaper next if this isn't handled. I'm a season pass holder and I'm requesting for all my money to be refunded for tonight as well. My wife and kids are Jamaican would it even make sense that I would use those words? This needs to be addressed ASAP!

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