Reviews
This profile includes reviews for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 599 Customer Reviews
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Review fromShannon O
Date: 04/11/2025
1 starShannon O
Date: 04/11/2025
If I could leave a zero I would. I was very ill when I attended my timeshare preview. I asked to leave and they pressured me to stay - I even said I need to leave and was no longer interested on the recorded conversation. I asked questions that they refused to answer. I ended up with pneumonia and called one day late to cancel my purchase. Everything was lies. The sales person gave me his cell phone number and I sent him a text and he didn't respond. He promised me he was not lying but it was absolute lies. Worst decision of my life.
Capital Vacations, LLC
Date: 04/15/2025
Dear *******, we are saddened to hear of your experience as we wish to assure you that here at Capital Vacations our top priority is the satisfaction of each and every one of our guests and owners. We would very much appreciate the chance to speak with you directly in order to address your concerns and see how we may best assist; please do contact our BBB ********* Line at ************** at your earliest convenience. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromFern M Y
Date: 04/11/2025
1 starFern M Y
Date: 04/11/2025
We were completely misled by Capital Resorts during our stay.Capital Vacations, LLC
Date: 04/15/2025
Dear Fern, we would like to assure you that Capital Vacations is a more than reputable company with a profound focus on delivering astonishing service to all our guests and owners at all times. We are truly disheartened to hear this hasn't been your experience and would greatly appreciate the opportunity to speak with you directly in order to address your concerns and determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience in order to receive the necessary assistance. Alternatively, you may reach us via email at ******************************************** if that is preferred. We hope to speak with you soon.Review fromKAYA M
Date: 04/10/2025
1 starKAYA M
Date: 04/10/2025
We participated in a very long, more than 3 hours presentation and we received a $150 "gift card" that was actually a refund from a deposit they took from us. Our booking was through Monster Reservation Group. They took a deposit of $298.66 but we received a receipt for only $124. From this deposit we received the "gift card" of $150. We did check in with Capital Vacation and the presentation was at the location in *******, **. At the check-in, we were required to pay additional fees we were not aware of, and some of those fees we were told would be refunded after we check out.We were charged $100+ $138.79. We are still waiting for that refund. We check out on 04/05/2025.Capital Vacations, LLC
Date: 04/11/2025
Dear ***** we'd like to sincerely thank you for reaching out to share your feedback and experience with us. We here at Capital Vacations are entirely dedicated to doing all we can to provide astounding service to all our guests and owners, always. We would be thankful for the chance to speak with you further in order to determine how we may best be of assistance and to address your concerns. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us via email at ******************************************** if that is preferred. We hope to speak with and assist you soon.Review fromROSA P
Date: 04/10/2025
1 starROSA P
Date: 04/10/2025
Beware of dealing with ***** from Capital Vacations. Weve been trying to get out of our timeshare, and despite her requesting a call, she repeatedly ignored our attempts to reach her. I emailed, called, and left messages, but she never got back to me. Instead, she sent a dismissive email refusing to help and shutting us down completely. This company has shown zero concern for our situation and has made the process unnecessarily difficult and frustrating. Extremely disappointed with their lack of professionalism and compassion. Stay away!Capital Vacations, LLC
Date: 04/11/2025
Dear ****, we very much appreciate you reaching out to share your feedback with us and are truly disheartened to hear your experience has been anything less than exceptional. Here at Capital Vacations, we are dedicated to ensuring all our guests and owners are treated to spectacular service at all times. We would be grateful for the chance to speak with you further so that we may address your concerns and do what we can to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ********************************************* We look forward to speaking with and assisting you.Review fromAlan P
Date: 04/03/2025
1 starAlan P
Date: 04/03/2025
I was lied to by the sales representative and his supervisor! They promised that my maintenance fees would go away if I agreed to a platinum membership. I would love to talk to somebody about my concerns!Capital Vacations, LLC
Date: 04/07/2025
Dear ****, we would like to assure you that here at Capital Vacations we take any and all concerns extremely seriously as we strive to provide remarkable service to each and every one of our guests and owners, always. We are truly disheartened to hear of your experience and would greatly appreciate the chance to speak with you further so that we may speak with you directly and offer our assistance. Please do contact our BBB ********* Line at ************** at your earliest convenience to speak with a representative who will be happy to help. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We hope to speak with you soon.Review fromJoe R
Date: 03/31/2025
1 starJoe R
Date: 03/31/2025
I recently spoke with ******* at the timeshare regarding our situation. I spent 12 minutes on the phone explaining my concerns, but unfortunately, I havent received any meaningful assistance. Weve been receiving 2-3 texts per week, which adds unnecessary stress to an already overwhelming situation. We simply cant afford this anymore, as we are on ****************** With so much uncertainty ahead, we desperately need to get out of this timeshare so we can focus on what truly matters.Capital Vacations, LLC
Date: 04/02/2025
Dear ***, we would like to assure you that here at Capital Vacations we take any and all concerns very seriously as we strive to deliver astounding service to all our guests and owners at all times. We would greatly appreciate the chance to speak with you further in order to address your needs and determine how we may best be able to help. Please do contact our BBB ********* Line at ************** at your earliest convenience in order to receive the necessary assistance. Alternatively, we may be reached at ******************************************** should email be preferred. We hope to speak with you soon.Review fromJames M
Date: 03/29/2025
1 starJames M
Date: 03/29/2025
Avoid Capital Vacations We have had a terrible experience with Capital Vacations and cannot recommend this company to anyone. When my wife and I initially attended their presentation in December 2021, we were subjected to 5 hours of relentless pressure. Despite saying "no" multiple times, we were passed between four different salespeople, each promising "better deals," "extra points," and exclusive perks like tickets to shows. I have a traumatic brain injury and PTSD from my time serving in *******, which makes it difficult for me to process lengthy conversations, and the experience left both my wife and me completely exhausted. We finally gave in and purchased the smallest package. Arranging travel was complicated, and the destination options were far more limited than what we were told. When we finally traveled to ************ in April 2022, we were appalled by the condition of the accommodations. The property was poorly maintained, lacked cleanliness, and offered none of the advertised amenities we were looking forward to. On top of that, when we thought we were attending a meeting to learn how to make better use of the program, it turned into yet another aggressive sales pitch. My wife is now unable to travel, leaving us unable to use the membership. I am a 100% disabled veteran with memory challenges, and we've explained our situation to Capital Vacations multiple times, asking them to cancel the membership. Despite our circumstances, they outright refuse to work with us and continue to trap us in this contract. We even contacted the Missouri Attorney General, but Capital Vacations denied all accountability. This company is as untrustworthy! They prey on vulnerable people with high-pressure tactics and make promises they have no intention of keeping. Their refusal to address or accommodate our situation is deeply unethical. I strongly urge you to avoid them at all costs.Capital Vacations, LLC
Date: 03/31/2025
Dear *****, we are deeply disheartened to hear of your experience as we here at Capital Vacations do all we can to provide all our guests and owners with remarkable service, always. Allowing them to focus on creating as many lifelong, lasting memories as possible with their families and loved ones. We would very much appreciate the opportunity to speak with you directly so that we may address your concerns and offer out assistance, please do contact our BBB ********* Line at ************** to speak with one of our representatives at your earliest convenience. Alternatively, you may also reach us via email at ******************************************** should that be preferred. We hope to speak with and assist you soon.Review fromAlex B
Date: 03/27/2025
1 starAlex B
Date: 03/27/2025
We thought we were getting an ****** but somehow it was capital vacations place. Now they call to get me to stay with them again. They call more than any collections agency or those scam calls. They call from a different number so you cant block them. The only way is to start yelling at them till they hopefully stop callingCapital Vacations, LLC
Date: 03/31/2025
Dear ****, we sincerely appreciate you reaching out to make us aware of the issue you've been facing. We would very much like to assure you that Capital Vacations is a more than reputable company with a sole focus on providing exceptional service and experiences to all our guests and owners at all times. We are saddened to hear that you've been receiving unwanted calls and would be glad to do what we can to assist. To ensure you receive no calls going forward, please do contact our BBB ********* Line at ************** at your earliest convenience to speak with a representative who may properly assist. You may also reach us via email at ******************************************** should that be preferred. We look forward to assisting you further, ****.Review fromPatricia M
Date: 03/23/2025
1 starPatricia M
Date: 03/23/2025
All our maintenance fee were paid, then they came after us because they said one week had not been paid.They charged us $12.99 for interest and a late fee of $******** THAT THERE WAY OF DOING BUSINESS?We have the receipts, the time it was paid and the approval code..WHAT ARE YOU PEOPLE DOING!!!!!!Capital Vacations, LLC
Date: 03/26/2025
Dear ********, we are terribly saddened to hear of your recent experience as here at Capital Vacations we are committed to delivering astounding service to all our guests and owners, always. We would greatly appreciate the chance to speak with you further in order to address your concerns and offer our assistance. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We look forward to speaking with and assisting you.Review fromMadalyn W
Date: 03/22/2025
2 starsMadalyn W
Date: 03/22/2025
I highly regret my decision to purchase a timeshare packet through Capital Vacations. The sales process was full of misleading promises and incentive tactics. Once I signed I discovered...* I was not told I had NO access to the website as a 'discovery packet'. I very inconvenienced having to call to inquire what is available and where?* The number on the documents I received was incorrect, had to be redirected. * I was told I'd have flexible vacation options, later realized that the availability was more limited than I was led to believe. * The "special perks" that were promised as part of the package is still non-existent.* The sale *** and I emailed for 2 months; typo on email, confirmation# missing a digit, etc...* My work hour are the same as their customer service hours. The people purchasing your product are employed; where is the service?* Finally, the sale person went "Ghost". I have not hear from him since March 1st. I am an educator. I value my time; how, where, and when; I'm sure everyone feel the same. I feel like this company cared more about closing the sale than actually providing the service they promised.Capital Vacations, LLC
Date: 03/24/2025
Dear *******, we are terribly disheartened to hear that your experience with us has been anything less than exceptional as here at Capital Vacations, we do all we can to provide our guests and owners with outstanding service each and every time. We would very much appreciate the opportunity to speak with you further so that we may address your concerns and determine how best to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us at ******************************************** should email be preferred. We look forward to speaking with and assisting you.
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