Reviews

Capital Vacations is a scam. They ruined a resort we enjoyed for 20 years after they acquired our resort management company *** and purchased 100 units. Their contract included purchase of 250 units but they reneged on their obligation. Within 2 years of taking over the management of the resort from *** they stopped paying annual maintenance fees on their units. This many unpaid units forced the resort into insolvency. They were trying to force us into bankruptcy, probably so they can acquire it on the cheap. That failed because the resort had no debt and did not need bankruptcy protection. But with insufficient operating funds our resort had to close and will look for a proper buyer. Sad.

Dear ****, we would very much like to assure you that Capital Vacations is a more than reputable company with a priority to provide remarkable service for all our guests and owners at all times. We are absolutely disheartened to hear this hasn't been your experience and would be grateful for the chance to speak with you further in order to address your concerns and determine how we may best be of assistance. Please do call our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We look forward to speaking with and assisting you. 

I deeply regret getting involved getting involved with Capital Resorts. What was supposed to be an exciting opportunity to explore travel has turned into a financial and emotional nightmare for me. Im a widower who saved carefully to enjoy lifes experiences, but this timeshare has drained nearly all of my savings.From the very beginning, I felt deceived by the promises and sales pitches. The salespeople painted a beautiful picture of a dream vacation lifestyle, but the reality has been far from itit is nothing short of h*** They made it sound heavenly, omitting crucial information that would have completely changed my decision. My first vacation with Capital Resorts confirmed my fearsI was promised a specific room at ************ and ended up with something entirely different.When I called for help, I was blatantly told to just take what is there for you.The financial toll is unbearable. Ive spent thousands upon thousands of dollars with really zero benefits. My monthly fees, unexpected add-ons, and additional points have become an overwhelming burden. I trusted Capital Resorts, but I now see I was taken advantage of by their deceptive practices. It has cost me sleepless nights and constant stress.I cant afford the timeshare and Ive reached out for help, only to be quoted $14,000 for a graceful exit. I dont have that kind of money! I feel completely trapped with no way out.Capital Resorts has taken something that should have brought joy into my life and turned it into a source of endless anxiety and regret. I wouldnt wish this experience on anyone. If youre considering a timeshare with them, please reconsiderits not worth the financial and emotional devastation I am now living with every single day. Something needs to be done about this company a

Dear ******, we are thankful for you reaching out to share your feedback and experience with us. Our commitment here at Capital Vacations is to do all we can to provide remarkable service to all our guests and owners, always, allowing them to better focus on what really matters; creating as many lifelong, lasting memories as possible with their families and loved ones. We would be grateful for the opportunity to speak with you directly so that we may address your concerns and see how we may be of help; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We hope to speak with and assist you soon, ******. 

These guys are professional liars. At very minimum make sure you like to vacation where their resorts are. The points seem virtually worthless along with the to go weeks. Also you have like a ***** day window to book its insanely, 21 days before and no later than *****.

Dear *****, here at Capital Vacations, our top priority is to ensure that each and every one of our guests and owners are treated to exceptional service at all times. We are disheartened to hear that this hasn't been your experience, and we would be delighted for the chance to speak with you further so that we may address your concerns and determine how best to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We look forward to speaking with and assisting you, *****. 

This company lies to the customers over and over again to try to deceive you in upgrading your present timeshare. I was told on several occasions that my maintenance fees would go away if I just upgrade. This was a verbal agreement and even when I signed the papers I verbally said on tape that I was told the maintenance fees will stop, and the gentleman told me yes dont worry about it. We just dont have it on the contract. Then in the first of the following year I was charged these fees. The management texted me back that my maintenance fees will never go away. They completely lied to me to get me to upgrade. This is criminal to take tens of thousands of dollars from their owners.

Dear *****, we are truly saddened to hear of your experience as here at Capital Vacations we are entirely committed to providing all our guests and owners with outstanding; allowing them the opportunity to better focus on creating as many lifelong, lasting memories with their families and loved ones. We would be so grateful for the chance to speak with you further so that we may address your concerns and determine how we may best assist. Please do contact our BBB ********* Line at ************** to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We look forward to speaking with and assisting you. 

Shouldn't be worth one star, I'd give zero if possible. I told them atleast ******************************* pursuing the vacation I purchased and they continue to call my phone from different phone numbers. I've given up on them understanding I'm not interested, I've asked to be taken off their call list and they continue to call. Do not use as you'll never get rid of them and have them call atleast twice daily.

Dear ****, we would like to assure you that here at Capital Vacations we take any and all concerns very seriously. We are apologetic to hear that you've been receiving unwanted calls and would like to remedy your issue. Please do contact our BBB ********* Line at ************** to speak with a representative who will be happy to assist in stopping any further unwanted calls. You may also reach us via email at ******************************************** should that be preferred. We look forward to assisting you. 

I have just sent an email. I am looking forward to a response and swift recourse.

We were recently in the ************* location and told it would be a brief owners update and they would not answer any questions about our current timeshare we owned (for the last 2 years). They would only discuss their new one and made us sign up for by telling us we could use our points to pay off the down payment and the monthly fee so we did not have to have an increase in what we are currently paying as we barely use it to begin with. They were extremely aggressive, do not listen, pressure you, yell at you, and manipulate their words. We were rushed to try to make a flight (which was known to them prior) and yet they made us miss it and still did not answer our questions. We were told someone would follow up with us once we got home and could go over everything that was discussed again. It is now a month later and we have been completely ghosted by everyone in the office. We have been texting, emailing, and calling. Do NOT go to them or sign anything.

Dear *******, ensuring all our guests and owners are consistently treated to remarkable service is our top priority here at Capital Vacations. We are completely disheartened to hear of your experience and would be so grateful to speak with you further in order to determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. We may also be reached at ******************************************** should email be preferred. We look forward to speaking with and assisting you. 

Capital Vacations lured us in to 'Teach us how to use our timeshare" and that lasted 5 minutes. The salesperson began to practically yell at us and i finally asked him to bring his voice down, He acted like he didn't understand. We are in our seventies but we can both still hear just fine. He told us we needed to go to a points program and using the one he got ok's for us would take out any future costs and give us more points to use on vacations without costing us money. It would be a "wash" and Capital Vacations would benefit by having more clients from whom they could rent their timeshare to show new timeshare prespective owners. I started taking notes and he told me to put it away, he would give me copies of what i needed. i asked to keep a page he wrote on, he said no, i could not take any of the papers he wrote on. He said we would have no payments because we had just updated. all this was suppose to be how the contract read, at which the time of signing we were not to ask any questions, it slowed the process down too much he said. we told him repeatedly we were not interested, didn't want more points, we were too old to have big payments we couldn't afford, we were on a fixed income and retired. He almost had me in tears after four hours. Absolutely assured my husband there would be no big payments, it would be a wash because they would reinburse the credit card they insisted on us taking out, all the charges!! ALL LIES. ALL DECEPTION. ALL CRAFTED TO SCAM INNOCENT, ********** PEOPLE!! we asked to cancel and so far have avoided any action, saying they reviewed the signing and it all looked good. THE PAPERS DID NOT FOLLOW THE SALESPERSON'S WORDS. WE WERE SCAMMED!! would like to select no stars but one is the lowest i could select. Capital Vacations deserves to be insolvent and pay back the millions they have scammed!

Dear *****, we sincerely appreciate you reaching out to share your feedback and experience; it's how we here at Capital Vacations continue to improve and deliver exceptional service to our guests and owners at all times. We want to assure you that your concerns and all others are taken very seriously, we would be grateful for the chance to speak with you further in order to assist. Please do contact our BBB ********* Line at ************** to receive the necessary assistance. We may also be reached at ******************************************** should email be preferred. We look forward to assisting you. 

My experience with Capital Vacations has been very disappointing. In July 2022, I purchased a silver vacation package at their North Myrtle Beach Preview Center, but the reality of ownership has proven drastically different from what was promised during the sales presentation. The major issue was the misrepresentation of their points system. The sales representative repeatedly assured us that a three-bedroom beachfront unit at Seaside Resort during July 4th week would cost 100,000 points. However, we later discovered at the mandatory New Owner's Workshop that the actual requirement was 450,000 points - more than four times what we were told. This revelation came only after our purchase was complete, as we weren't allowed to book anything until we attended the workshop. Other significant misrepresentations included: Promised rental income potential that proved impractical due to limited availability - Undisclosed restriction of access to only one-third of available rooms - Incorrect information about points awarded for trading in existing timeshare weeks - False promises about the ease of booking prime vacation periods. Their customer service has been equally problematic. Attempts to resolve these issues have been met with dismissive responses that simply cite contract language. The sales representative who made these promises has been completely unresponsive to our communications. Even worse, when we attended "Owner's Updates" seeking resolution, these turned out to be aggressive attempts to upsell us to higher-priced packages. Despite owning this package since 2022, we've never actually used it for our own vacation (aside from one use by our daughter). Our only visits to their properties have been for mandatory training sessions and update meetings. I cannot recommend Capital Vacations to anyone. The combination of deceptive sales practices, poor customer service, and failure to deliver on promises makes this the worst purchasing decision I've ever made.

Dear *****, we are truly disheartened to hear of your experience thus far as we here at Capital Vacations are entirely dedicated to providing all our guests and owners with exceptional service at all times. We would be extremely grateful for the opportunity to speak with you directly in order to address your concerns and determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Should you prefer email, we may also be reached at ********************************************* We look forward to speaking with and assisting you, *****. 

We have been trying to get out of our timeshare for over 6 months, but they wont let us due to the remaining balance we owe. We havent used the package at all. After splitting up, its become unaffordable, especially since maintenance fees have doubled. We no longer want to travel, and my mothers health has declined, leaving me focused on caring for her. Life would be far less stressful without this timeshare. The maintenance fees are outrageous. During the owner workshop, we were the only two people there, and the discussion focused on upgrading rather than how to use the timeshare we purchased. At the initial presentation, we were there for over four hours, repeatedly saying no due to the cost. They eventually came back with a budget plan cut in half, convincing us it was worth it with promises of go weekends and a free trip to ******. Now, were stuck trying to get out with no resolution in sight.

Dear ******, your feedback is greatly appreciated as we here at Capital Vacations take any and all concerns very seriously. We would like to speak with you directly in order to further assist; please do contact our BBB ********* Line at ************** at your earliest convenience in order to speak with a representative and receive assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We look forward to speaking with and assisting you, ******. 

There are many one star reviews. I add mine to the list. The bottom line is that my wife and I signed on with capital vacations after hours of sales tactics including fear of passing down our existing timeshare responsibilities to our children. We now have an outrageous loan with the 15% interest rate for 10 years. I could not then, and certainly cannot now afford this. I was very happy with working with *** exclusively before capital vacations became involved. I was very clear that there was only one place on the planet where I would go vacation. The sales team while quite friendly and communicative was not rehearsed in the specifics of their new association with ***. I deeply regret becoming involved. I cannot pay the fees associated with the membership, therefore I cannot use the membership. I am still paying the loan for the purchase, the purchase of what? I don't even know what it is I am supposed to own. I understand the only way out is to stop paying. My wife and I have maintained a superb credit rating without one single late payment in 40 years. I do not want to start going down that road, I do not see, however, how I can avoid to simply stop paying.

Dear *****, we take the experience and satisfaction of all our guests and owners very seriously here at Capital Vacations. Thus, we are truly disheartened to hear of your experience and would be so grateful for the chance to speak with you in order to determine how we may best assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** if email is preferred. We look forward to assisting you, *****. 

Wow, Capital Vacations now claims that they could not reach me to address my issue. I have many emails which clearly indicate the contrary. Capital Vacations has now responded to me only after I sent another email highlighting my concerns. I really feel for the people upon who's shoulders the responsibility to address complaints has been placed by Capital Vacations. I have only heard indirectly that CV posted to BBB that attempts to reach me have gone unanswered. I would very much like to know how many complainants have been put off by this strategy.