ComplaintsforRed Line Power Sports

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  STAY AWAY FROM THIS DEALERSHIP! I am so fed up with this dealer, General Manager and service ***** I took in my 2021 Slingshot for service. Check engine light on. I also was interested in purchasing a **********. My Slingshot had only **** miles, custome roof and F1 floor mats. It was in excellent condition. They took my trade for the **********. Mind you I have a excellent credit rating. Apparently financing a ********** is somewhat of a challenge. The interest is ***** % because apparently there is 2 places to get financing. I purchased my ********** on 4/15, had to wait to pick it up til the 17th due to bad battery. Coming home the hood was not latched properly and flew up in front of me. Only had it one hour and found out they put no gas in it. Went to get gas and found the gas cap broken. Took it in next day. Redline had it for 2 weeks and I had to call them to find out the status. When was told that I was contacting my lawyer all of a sudden I get the call it was ready. While they had it I also asked for a pigtail put on for a trickle charger. Picked it up on 5/6, brought it home approximately 5 miles away and looked it over. No pig tail. All the screws were stripped and rusted. The leather on the doors had tears. The hood is missing a s**** which made it resting on the body. It was also a dirty mess. It was to be cleaned and filled with gas. After 15 days i picked it up and returned back to them the same day. To date I still have no ********** and I was expected to make my first payment. This ia a $45,000 vehicle. After I talk to my lawyer I expect to get my deposit back and I will not recommend this place of business to anyone. They lie, cheat, and make you look like you're the bad guy. Shop some where else. It's a waste of time with them all.

  Business response

  05/24/2023

  There are several items in this complaint that is not correct.  This is an unfortunate situation where the manufacture had some defective issues that we had to address from the beginning.  At no point, nor do we ever, "lie" or "cheat" our customers.  This unfortunately has become an all-to-common response from consumers when talking about a retail establishment handling manufacture defects. With this being said, we have 100% supported **************** and worked through these manufacture issues.  This included the *************(on a rear facing hood), the gascap, and the battery pigtail(that was install from day of delivery). We have done everything to accommodate **************** by including and pick/delivery service and future detailing and services provided by Redline, not the manufacture.  She is currently in possession of her beautiful machine and left our dealership with a smile on her face. We consider this matter resolved and will continue to support **************** in the future.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 8th, 2023 I traded in my 2022 Triumph Street Triple R (motorcycle) for a 2022 Yamaha MT-03 (motorcycle). Redline Powersports either made a mistake with my trade-in or intentionally changed the deal. Somehow I ended up with a loan for $15,991 when it should've been for approximately $9,500. It appears that they did not apply the purchase of my trade-in but now they refuse to work with me to make any changes. I've made multiple calls to the dealership including to the sales manager and finance department but wasn't able to speak to anyone. I attempted to speak with someone using the stores website chat but was not helped with that either. The dealership was supposed to have sent my sale paperwork to me but still has not done so despite my requests and I was nearly late on my first payment due to not having any info about my loan. Finally after spending days trying to contact someone the dealership provided me with my account number but it was then that I saw a loan for a much higher amount than it should've been. I've sought help from the bank as well (1st ******************* but they could not offer me any assistance. Currently I have a $15,991 loan on a $3,600 motorcycle and desperately need help to achieve some kind of resolution. Please let me know if there is anything that can be done.

  Business response

  05/24/2023

  **************** purchase the vehicle for $7,319.00, not $3,600.  His loan is for $10,495.94, not $15,991. (Please see the attached purchase agreement as reference)  Our Business Manager ***************************** has contacted **************** and answered his questions and helped him understand the layout of the numbers and how his price ended where it did.  **************** also received 100% of his signed paperwork.  Not only at the time of closing but shortly after when speaking with our business department, again ******************************  I believe this complaint was a complete misunderstanding and unfortunately became emotional.  However, we will continue to support **************** during his ownership and future powersports endeavors.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for a new 2022 SeaDoo GTX LIMITED in August of 2021 a day after the Worldwide release of the watercraft. Was one of the first in the Country to place such an order. Was told at the time I would receive the unit sometime in January. Then told February, next April, got a call say the unit was in but was missing parts in May. Then the manager called and said my order was cancelled. Told him Glenn that was impossible because the unit was in. called back and said my unit was actually in Va and that would have it shipped down. Called weekly and each time given a different story of the problem. Was then given to a Sale person named Steve that told me my unit would arrive shortly but could not say if the parts were with it. first told it was complete except for a GBS Unit, then told a Speedometer cable was missing, then everything but one piece was here and he had it put together and as soon as that piece arrive I could pick it up. Told that we're receiving items daily and should be here within a week. Started calling and leaving messages, but was told they did not want to call me because he didn't want to disappoint me anymore. Wished he could do something but his hands were tied. again I waited another month the 2 now a year later still no craft. They are now selling used model from this year up north and delivering then daily. But still no craft. Call on Friday and told Steve that I was tired of the excuses and want the owner or general Manager to call me with a date that I would have the Craft. No excuses to call SeaDoo regional Manager or Sales rep and get a definitive answer to the issue. Steve said he would get with his manger and make personally sure that he called me today Saturday the 20th. Well, no call and now they are closed until Tuesday. The Company has 4 location between Va, NC, and SC. So cannot believe they have not had any units delivered. Just the other day Steve told me he was delivering 2 other Water Craft.

  Business response

  05/24/2023

  This was an issue of not having the manufacture allocation for ************** in the timeframe he was looking for.  This is not to say that we did not have Sea Doo PWC to sell, but only that we did not have the exact model ************** wanted to purchase.  We did not take any funds or written commitment from ************** and pursued the allocation of the watercraft from BRP on good faith.  When we did receive the watercraft of ****************** desire, he was no longer interested.  Since there was not a deposit on hand, we have considered this matter closed.  However, we will continue to support ************** in any future unit/service/parts inquiries.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  08/02/2022 I went to get oil and filter for a motorcycle and when looking at reciept they are charging me for shipping. When asked they say we do all items. I am wondering why I am getting charge for shipping when item is in store. I know it was only $0.99 cents but they shouldn't charge a customer for shipping when nothing been shipped. Then charging me a surcharge of $0.02 for SC which I have never seen before at a business either.

  Business response

  11/10/2022

  Business Response /* (1000, 15, 2022/08/25) */ The charges that were charged to the customer offset surcharges from our suppliers.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I called in April 2022 about a Can Am Ryker 600. The salesman said there wasn't any there and the would have some coming in in June. So I put a $500 deposit down. I never signed an agreement or contract. The quote they have was with $1499 in accessories but another person asked what accessories I wanted on the Ryker. That shows they didn't have the Ryker in April or even look at the quote. Well this past week I've been calling and trying to get my deposit back and they refuse to refund me because the Ryker has been there for 2 months but I never received a call. The General Manager tried to say they texted me about the Ryker but the only text I received was about "Is there any questions that you have" and " I know it's a tough decision let me know if you need anything ". Other than that, no phone calls or anything. It should not be my responsibility to do a salesman job. That is the salesman job. If I had a way to put a picture of the text on here I would. Why would Cliff say the bike has been there since April and I put my deposit down on April 26th. Just give me my deposit back and treat people better.

  Business response

  09/27/2022

  Business Response /* (1000, 10, 2022/07/20) */ The customer has been refunded her deposit. Consumer Response /* (2000, 12, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund back!

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nov 6th 2021 I purchased a Honda Forman atv. After getting fooled into paying $2000 over the listed price online. They offerd a 60 month extended warranty package for a additional $1,500. I was told it covers everything besides the normal wear and tear. Like brakes and tires. So I purchased it as well. Since then, I have taken to their service department several times to fix a few issues. The reoccurring issues are, motor oil keeps leaking through air filter, the front end is out of line and the ball joints broken or warn out. Each time, they give me a story about how much money I'm saving because the warranty. Before the last time taking it to them to be "so called " fixed. I paid another mechanic to look at it and tell me what's wrong and what needs to be fixed. He said, there's something internal issues in the motor that's causing the oil to leak through the oil filter. And the upper and lower ball joints needs to be replaced and either the tie rods need to be adjusted or replaced. After that, I took the atv to the red line repair shop. After 3 weeks. I got a call about my atv is fixed. When I arrive, I was told I needed to pay $556. Because the warranty doesn't cover replacing the ball joints. After looking at the receipt. It showed 4 ball joints replaced and labor. So I inspected the atv and noticed only 2 ball joints replaced. So I asked why am I paying for 4 ball joints and there's only 2 new ones on the atv. And ask what about the leaking oil? They said that's normal, which is a lie. And after pointing out the ball joints they pretend to act like they made mistake and refunded me $105. After that I also notice they never fixed the alignment on the front of the atv. After carrying the atv 6 or 7 times to fix the same issues. I've given up thinking they'll resolve this issue. So I asked to refund me the extended warranty money, but I was told they can't. Was not given any reason why. I paid $13000 for this atv brand new 7 month's ago.

  Business response

  09/27/2022

  Business Response /* (1000, 8, 2022/07/15) */ We are in the process of trying to reach out to Mr ********* to come to a conclusion on this matter. The unit has only been to our dealership twice for ball joint issues and once for any other issues. Unit History: The customer bought the unit on October 30,2021. On 11/10/21 it was brought back to us to have a Snorkel Kit installed. It was installed with no issues brought up at that time. On 1/6/22 it was brought back to us for a first service, no issues at that time were reported. On 3/19/22 it was brought back to us with the Customer stating- CUSTOMER STATES THERE IS OIL COMING OUT OF THE AIR FILTER CUSTOMER CHECKED OIL LEVEL AND IS NORMAL BUT THERE WAS ABOUT A HALF A CUP OF OIL THAT CAME OUT CHECK AND ADVISE- This was caused by the actual air filter oil mixing with a tiny bit of water that got in- It was cleaned out and we reoiled the filter. Customer also stated-CUSTOMER STATES CHECK BALL JOINTS ON THE FRONT ADVISE-2 were replaced at this time. Customer also stated-CUSTOMER STATES THE CHECK ENGINE LIGHT AND 4WD LIGHT COME ON TOGETHER AND STAY ON BUT DOESNT NOTICE ANY DRIVABILITY ISSUES CHECK AND ADVISE - we could not duplicate this complaint. This repair order was covered under warranty- with no charge to the customer. On May 17th, it was brought back to us to replace the ball joints-We replaced the ball joints- and refunded any that were not replaced.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Bought a motorcycle from redline for 4800 in December. I Was told by redline that the mechanics went thru the bike and the bike was sound and road ready. After purchasing the bike got it home and found that the left rear turn signal was not working properly. A few days later the radiator on the motorcycle blew. I called redline and they told me that they wouldn't replace anything because it was sold as is. I then took the bike to a local motorcycle shop and the radiator was replaced. I was told that the tires needed to be replaced and front wheel bearing needed to be replaced. I paid for these repairs out of pocket. Monday 03/07/22 I started checking thru the bike and found that the oil was low, added oil didn't find any noticeable oil leaks. Tuesday 03/08/22 I checked the bike before riding and found an oil leak coming from in between the two motor heads. So now I can't ride the bike and I've called redline multiple times about all these issues I found and they keep telling me there's nothing they will do to correct the problems that have persistently keep occurring. I feel that I was sold a lemon with multiple problems that they knew about and did not disclose or they did not actually inspect and service the bike like they have told me. I do not know where to go from here about the issues that keep occurring with the motorcycle. And I'm binded to a contract and am paying for something that keeps having major problems when it should have been caught by the dealership. I feel I have been mislead the whole time, and would like something to be done about this.

  Business response

  07/21/2022

  Business Response /* (1000, 5, 2022/04/01) */ The motorcycle was sold AS IS WITH NO WARRANTY and he signed off to that fact. He purchased a 2006 used Suzuki C50. We serviced, inspected it and replaced the Handlebar and the battery. He did call a few days later and said there was a problem with the Rectifier. We had him bring it in and our 20-year Service manager veteran looked over and determined it was working fine. Cliff C***** General Manager Redline Powersports *****@redlinepowersports.net XXX-XXX-XXXX EXT. ***

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  12/11/21.I was to finance 3889 with 1200 down they kept the money added 1400 in bogus charges dealer prep freight when I picked up.i was to finance 2889.they mislead me and deceptive practices. I will return this and I want my money back as this was fraudulent

  Business response

  07/08/2022

  Business Response /* (1000, 8, 2022/01/11) */ ******** ****** did purchase a Polaris stock # *******, from us December 11,2021 and all fees were disclosed on the retail Buyers order that she signed in two places. She also signed a loan contract. She only put down $750.00 that is disclosed on the buyer's Order. Should you need a copy of the the Buyers Order with full disclosure we would be happy to accommodate. Our Buyer orders are proprietary and confidential. Consumer Response /* (3000, 13, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) O DIDNT SIGN THE DOCUMENT.YOU GUYS ADD THINGS AFTER THE FACT.Thats fraudNd you know it Business Response /* (4000, 18, 2022/02/04) */ ******** ****** did purchase a Polaris stock # *******, from us December 11,2021 and all fees were disclosed on the retail Buyers order that she signed in two places. She also signed a loan contract. She only put down $750.00 that is disclosed on the buyer's Order. She is welcome to come into the store to review the paperwork and signatures.

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used motorcycle and after driving 2 hours to get there they mysteriously didn't have keys for it. So then I had to travel back down there again a week later. On 9/25 i went back to purchase the bike. They told me I couldn't test drive it and now I know why. I paid $795 for supposed "dealer prep" which I was told was checking the fluids etc. when I got the bike home it was not functioning properly. The oil was pitch black, and had gas mixed in it. The drive shaft fluid had metal shavings in it, so clearly had not been checked or changed. They refused to compensate me for the prep fees or refund me for the bike. So I am stuck with a bike I will have to put thousands of dollars in, in order to run it.

  Business response

  12/05/2021

  Business Response /* (1000, 5, 2021/10/12) */ Redline Powersports serviced the motorcycle with a used delivery inspection procedure, Oil change and oil filter replacement on April 27,2021. On September 17,2021 we replaced the battery, drained the fuel and replaced 2 spark plugs. Also Mr. ********** knew and signed off the he was buying the Motorcycle As IS -with no Warranty. We have supporting documents of the work that was performed here at the dealership on 2 different occasions mentioned above.

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