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Business Profile

Vacuum Cleaners

Carolina Forest Vacuum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a brother pr680w embrodiery machine and it comes with a stand which i didnt get . i contacted brother usa and this is their reply Response By ***** (*****) (10/24/2023 12:06 PM)Dear *****,We have researched your information and the dealer has advised that the stand he referred to on the receipt, is the mounting jig for the cap frame driver. He states he calls it a stand and was not referring to the ** stand for the machine. We do recommend reaching back out to him for any further information regarding the stand.Thank you for being a Brother customer. If I can be of further assistance, please let me know. I am happy to help.At Your Side,***** Brother

    Business Response

    Date: 10/27/2023

    I am so sorry to read of your discontent. I thought that my work at saving you over 5k on this purchase would put a smile on your face. I also worked with you to hold the special price, while you waited for your credit card so that you could purchase the machine. We listed what was included with the product on our web page.

    We did have a misunderstand that you had to pay for the unit before it was ordered and you did make the unannounced trip to our store arriving at closing where we explained that for you.

    I did provide the 6-needle playbook as a gift to you for your troubles.
    I also provided you with a extra bonus ****** thread set as well. I have your signature on our receipt confirming the delivery of the product along with your drivers license. I have called you twice today and you have failed to answer my calls or return them. I do want to make you a satisfied customer however you are not making that possable by ignoring our efforts.

    Customer Answer

    Date: 10/31/2023

     
    Complaint: 20789143

    I am rejecting this response because: after recieveing the business email yesterday and their respond this morning i decided to go another route. thank you for your time

    Sincerely,

    ***********************

    Business Response

    Date: 11/01/2023

    We spoke with Ms. ************ when she took delivery of her product and explained in detail what was in fact included with her order. She accepted the order and signed her receipt. She also provided her drivers license. When going over the order with her we did offer her the Table /stand that the machine sits on at a reduced price that she turned down remarking that her husband would simply build her one.

    After reading the complaint filed here as well as reading public forum complaints we did reach out and offer her a no cost table /stand in exchange for her removing negative post and or comments by her and her friends or family and signing a document that she would refrain from doing so in the future. We also requested that she would accept that item this would conclude our business dealing on this purchase and that she would agree that she was 100% satisfied.  She has refused this offer.

  • Initial Complaint

    Date:06/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have provided all documentation with dates and amount in photos.

    Business Response

    Date: 08/04/2022

    Business Response /* (1000, 8, 2022/06/22) */ We do not have an order under the name on this complaint. We do have an order with the same billing address as the customer on this complaint but under a different name. Our staff has worked closely with the customer that placed the order to try to resolve it as quickly as possible. We would like the opportunity to submit documents and more information about this matter. Thank you Ron M***** President Carolina Forest Vacuum

Carolina Forest Vacuum is NOT a BBB Accredited Business.

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