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Business Profile

Apartments

Breckenridge Villa Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Breckenridge Villas. Also, I do not have a contract with ************ **** *********. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/08/2024

    ****** ***** moved into apt. *** with ***** ******** on 09/**/2021 and moved out of the unit on 05/**/2022.  They gave a 60 day notice on 03/01/2022 which was before end of the lease term.  These residents were charged for damaged carpet for 1500.00, break lease fee of 1020.00 and 68.00 in unpaid rent for the month of May.  This debt was sent to *** on 05/06/2022 and placed on their credit in June.  This is a valid debt owed that has not been paid.

    Thank you

    Breckenridge Management

    Customer Answer

    Date: 02/08/2024


    Complaint: ********

    I am rejecting this response because:

    Neither I nor ***** ******** were notified of the fees that were supposedly left. After checking my credit report I saw the collection amount and contacted Breckenridge where I was told that they had no way of contacting either of us (contrary when we both had to fill out applications for the lease). I then corrected them because the due balance was incorrect because we had in fact paid the last months rent. After research was done on their behalf they concluded that we owed a different amount with was supposedly for damaged carpet. We were not told that the carpet or any other specifics had to be done before vacating the premises. $1500 for carpet with no notice is insane.

    Sincerely,

    ****** *****

    Business Response

    Date: 02/08/2024

    Residents did not leave a forwarding address.  We do not send information to previous addresses as this is no longer your address.  We no longer own the debt and it was forwarded to ***.  If you have any further questions on regards to this debt you can contact them at ***-***-****.

Breckenridge Villa Apartments is NOT a BBB Accredited Business.

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