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Business Profile

Optometrist

North Augusta Eye Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to get glasses from this business in December 2021. They still have not gotten the glasses correct where I can see and I have asked for a refund and was never given one. The last time I went there I was told they were getting new lenses for the frames and they would expedite them. I called again today and they never ordered the lenses and the office manager would speak to me at the end of the day. I feel like I keep getting the runaround from them instead of a refund or a working pair of glasses. The way the glasses currently are that they gave me have the nose pads pushed all the way up so that the lenses go above my eyebrows so I can see out of them somewhat. It's uncomfortable and not practical especially since I still can't fully see out of them that way. Thanks!

    Business Response

    Date: 10/17/2022

    Consumer Response /* (450, 15, 2022/10/03) */ ******************************************************************************** Hi the company has reached out to me and remade my glasses. I would like to withdraw my complaint. Thanks!

North Augusta Eye Care is NOT a BBB Accredited Business.

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