Business ProfileforClosets by Design

I met with a designer in mid-May, with an installation scheduled for 6/3/24. It was intended to make the partly built-out master closet shelving more functional by adding closet shelving that blended well. When I met with the designer, she was very nice, but a little jet lagged from her weekend travels. Before she came downstairs to discuss pricing, she had completed her measurements and notes.The pricing and drawings seemed very fair to me, and I agreed to move forward. The day of the installation, two installers arrived and informed me that all measurements taken by the designer were incorrect. In one section, the existing units were 2-3" higher, and another two shelving add-on above another was 12" deep versus the existing 14" also 3" longer, not blending with the existing design. The installers told me this occurs "all the time."They encouraged me to call and speak with their manager - Jordan. During our conversation, Jordan stated without hesitation, "You signed off on the agreement."Jordan never offered a solution to the problem. After contacting the office, I spoke with another manager who explained there will be a price difference for the 14" shelving and persistently attempted to collect payment. After completing another assignment, the installers returned to make corrections. When they returned, it was mentioned that their second installation was also measured incorrectly. My philosophy as a business owner has always been "it's not about the problem, but the solution." Therefore, a compromising solution should not be so painful and readily offered. However, in this case, regarding expensive shelving, I want to warn others to ALWAYS check the work of the designer. As unfortunate as it may seem, this defeats the purpose of having a designer and should never occur. Without Jordan's rudeness and blatantly blaming me for the designer's shortcomings, I would have refrained from writing this review. I hope I can save others from experiencing this same experience.

We at Closets by Design take exception to the review of Mr. G****. Mr. G**** had a pre-existing unit in his space. He called us to add to the unit. His current unit was approximately 14" in depth. Our designer completed a design that was 12" in depth. We installed it at 12" as it was designed. Mr. G**** expressed his dissatisfaction to the installer who immediately elevated the situation to Leadership. We responded and advised Mr. G**** that the changes would have been approximately $300 difference in cost had the original design contemplated the 14" depth. Mr. G**** indicated that he was not going to pay that. We remanufactured the product and installed it at the 14" depth on the same day. Even though the client would not pay for the increased capacity. in the end, we responded, we installed what the client wanted. We did not charge him for the difference and all of it was done on the scheduled install date. Furthermore, I personally reached out to Mr. G**** and left a message. He has chosen to not return my call. In our view, we have responded and corrected the issue. We did it timely. The reviews that are being left are punitive and do not represent the efforts made by Closets by Design.