Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted on March 20th by Sebastian ******* from Synter Resource Group regarding UPS invoice ********** under file ******** trying to collect $179.21. I contacted UPS billing department on March 27th and they confirmed the invoice is paid. I logged into our account with UPS to confirm that it does show a balance of $0.00. SYNTER is a scam!

  

  Business Response

  Date: 03/29/2025

  Hello,

  UPS is a client of ours, Synter Resource Group.  UPS sends us a file with accounts and detail they want to load in our system with the information they give us.  With the fact that you said this balance we paid we have sent your account to UPS to get verified and closed out of our system.

  Synter Resource Group has been in business for almost 23 years.  We are a reputable and legitimate company and not a scam.

  Let me know if anything else is needed.

  Sincerely,

  John C*****

  Synter Resource Group

  COO

  ***-***-****

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a bill from Synter Resource Group,LLC for a overdue amount from ***... problem is, we do not and have not owed *** anything. We had an account with them years ago, over 15, for our business but we never used it and never owed them anything. This is a total scam and from the looks of it, many others have had the same thing happen to them as well. Makes me wonder how many people have fell for this and payed them money. info they sent me was: *** Account: ****** Synter File Number: ******** Says I owe $87.78 Again, I do not owe *** and have never owed them anything.. I closed my account years ago as well. And by the looks of these other complaints with this company, they have been doing this for quite some time to people.

  

  Business Response

  Date: 08/27/2024

  Hello,

  *** is a client of ours, Synter Resource Group.  We assist *** with collecting their outstanding receivables.  *** sends us the accounts to work, and we enter them into our system with the information they give us.  We have two invoices for a company called Sound Wise Studios at PO Box 28501, Bellingham WA, 98228.  They were shipments made on 03/23/24 and 04/13/24.

  I will close this account out of our system and send them back to ***.  We don't report to any credit reporting agency.

  Synter Resource Group has been in business for almost 22 years.  We are a legitimate and reputable company.

  Should you need anything else please let me know.

  Sincerely,

  John C*****

  Synter Resource Group

  COO

  843-746-2202

   

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep Getting phone calls from this group saying they are trying to collect a debt from *** that my buisness incurred. My buisness does not owe *** anything. I even checked their website and it shows nothing. I have no clue what they are talking about. I told them that and I do t want to call because I believe it’s a scam and I do t want them to record my voice saying yes or no

  

  Business Response

  Date: 08/16/2024

  Hello,

  *** is a client of ours, Synter Resource Group.  We assist them in collecting their outstanding receivables.  They send us the accounts and we put them in our system with the information they provide.  As info, ***, after 60 days they write off any receivables in their main system.  

  We have closed your account in our system and sent it back to ***.  We, Synter doesn't report to any credit reporting agencies.

  Let me know if you need anything further or have any other questions.

  Sincerely,

  John C*****

  Synter Resource Group

  COO

  ************

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synter continually calls me asking for a company. I have repeatedly told them they are calling a personal cell phone not a business. When I ask why they are calling and where they got my number, they hang up on me. When I call back, I only get Gail at the switchboard who ALWAYS sends me directly to voicemail when I ask for a Synter manager! I want to A) know where they got my number B) why they are using it for deceptive purposes and C) have them STOP CALLING ME. These are simple and fair asks yet they refuse to comply and have been calling me since November 2023 (even under different pretenses!)

  

  Business Response

  Date: 07/12/2024

  Hello,

  *** is a client of ours, Synter Resource Group.  We assist them in collecting their outstanding receivables.  *** sends us a file with all the contact information, and we load it in our system.  *** provided us with your phone number, hence why we have been calling it.

  I just closed that account out of our system and taken your phone number off.  I apologize for the repeated calls and the lack of response when you tried to call us back.  I will make sure that is addressed accordingly.

  Let me know if you have any questions or need anything additional.

  As info, Synter Resource Group has been in business for almost 22 years.  We are a reputable company.

  Sincerely,

  John C*****

  Synter Resource Group

  COO

  ************

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been contacted twice by this company for supposed overdue charges on a UPS account. My company has never had a UPS or any kind of shipping/mailing/etc account. These notices are suspicious at best since there is no information on how to contact the indicated debtor. In fact, it actually states if you try to reach out to UPS they will not be able to help you because your account is in our possession now.

  

  Business Response

  Date: 06/12/2024

  Hello,

  UPS is a client of ours, Synter Resource Group.  We assist them in collecting and resolving their outstanding receivables.  UPS sends us their accounts and we load in our system with the information/detail, and we load it in our system as they tell us to.

  I am attaching the invoice for this account as you wanted an explanation.  Please review and advise if anything else is needed.  

  We Synter Resource Group has been in business for over 22 years.  We are a reputable company. And in good standing.

  Should you need anything else or have any questions please let me know.

  Sincerely,

  John C*****

  Customer Answer

  Date: 06/21/2024

  I have contact UPS directly and they have no record of the Account number listed on the invoice sent from Synter Resource Group.   They are researching the account/activity/tracking numbers.  Since all the packages went to one address (not ours) they are researching that address/business.  We are also contacting the police in NYC since that is where the business that received all the packages is located. 

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synter Resource collections agency claims that our company owes charges for shipping via UPS. The invoice is totally false since we don't use UPS nor have an account with them. Is a total SCAM.

  

  Business Response

  Date: 06/05/2024

  Hello,

  UPS is a client of ours, Synter Resource Group.  We assist them in collecting/resolving their outstanding receivables.  

  UPS sends us the business and we load it in our system based on their information.  These two open invoices we have are Custom Duty invoices for the company Central Audio Inc, located at 3941 Pine Gate Trail, Orlando FL 32824.

  We, Synter Resource Group, LLC has been in business for over 21 years.  We are a reputable company and not a scam.

  Should you need anything else please let me know.

  Sincerely,

  John Church

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a collections notice for $63.83 from this Synter Resource Group on behalf of UPS despite paying on time. The actual brokerage fees I paid UPS was $110.06. UPS has ignored/redirected my attempts to contact them about their brokerage fees throughout the whole shipping timeframe and when I have to pay by check at delivery in order to accept the package they say I owe a late payment fee well after they cash in my check, which for some reason they took 7 days to do. If that is what caused the late payment then that is absurd as that is still within the timeframe provided by UPS. Their invoice was dated 11/8 but I handed in the check on 11/7 at the time of delivery so the dates provided by UPS already are not lining up. I have the bank statement that shows the check was cashed in a week after I handed it at the time of delivery on 11/7 if needed. If the check was fraudulently deposited by the delivery guy then that's an issue, but I don't know how that would have gone through and I haven't been contacted by my bank. There was no way I would be able to receive the package if I did not pay on time. The file# provided by Synter Resource Group LLC is ********. I would like this debt collection closed since I have clearly paid on time and you guys are negligent in checking whether or not I have paid on time.

  

  Business Response

  Date: 04/02/2024

  Hello,

  UPS is our client and we assist with their outstanding receivables.  UPS sends us the files and we load it in our system per their instructions.  

  I have just closed your account out of our system and it will be sent back to UPS.  

  Please let me know if you need anything else.

  Sincerely,

  John Church

  Synter Resource Group

  COO

  843-7**-****

  Customer Answer

  Date: 04/02/2024

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. Please do not send me any more letters, and let UPS know to stop ignoring my calls to clear up the bogus late payment fees. They can reference the screenshots of the check. 
  
  Sincerely,
  Henry ****

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several fake invoices supposedly from UPS for charges that I do not owe. I have a legitimate account with UPS, and I called them several times and went online to their official website as well and I have confirmed from both sources that I do not owe any money. UPS told me that this was a common scam and I should report it because I do not owe them any money. I just received a collection letter from Synter Resource Group which I have attached to this complaint. Upon doing some research, I discovered that there have been several other complaints about them with regard to fake UPS bills and other collection attempts as well. I would like BBB to contact them as I am unable to reach them by phone and resolve this false claim so it doesn't affect my credit report. The "file number" Synter listed is ********. Thanks in advance for your assistance

  

  Business Response

  Date: 02/16/2024

  Hello,

  UPS is a client of ours, Synter Resource Group.  We assist UPS in handling their outstanding receivables.  UPS sends us the files to load, and we load exactly what they sent us.  For our file # ******** we have 3 open invoices for the company BottleBlond COM at 1621 Don Carols Ave in Glendale California.  

  As info UPS will write off any invoices in their system after 60 days.  From there those accounts get housed in their collection system.  It makes sense that if you called them, they would say you don't have anything outstanding as they don't always look in their collection system.  These invoices go back to 08/26/23, 09/16/23 and 10/07/23 respectively.  I will be happy to get these invoices emailed to you for review, just let me know.

  As far as Synter Resource Group being a s***.  This is not the case, Synter has been opened for over 22 years and we are a very reputable company.

  Should you have any other questions please let me know.

  Sincerely,

  John C*****

  Synter Resource Group, LLC

  COO

  ************

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been contacted by this organization via phone and mail in attempt to collect a falsified dept in an amount of $27,233. We do not owe a dept of such to FedEx confirmed. I believe there is some sort of s*** in this and want this to be reviewed and remove from the call list.

  

  Business Response

  Date: 02/13/2024

  Hello,

  We, Synter Resource Group, assist FedEx Freight in collecting and resolving their outstanding receivables.  FedEx sends us the placements and we load the business as they send to us.  Regarding your account we show 16 invoices open totaling $27,233.76.  The principal amount for these 16 invoices is $6,085.76.  According to FedEx's tariff when they send an account to collections the company's discount gets revoked.  This is why the total we have is $27,233.76.  We can send the invoice copies and back up to you if you want to review, please let me know.

  Synter Resource Group, LLC has been in business since October, 2022.  We are not a scam.

  Should you have any questions or need anything additional please let me know.
  

  Sincerely,

  John C*****

  Synter Resource Group

  Customer Answer

  Date: 02/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: The account is up to date with the exception of the disputed invoices that were quoted one price and charged a different price, therefore there is no past due invoice for FedEx. My account rep has confirmed that this matter is in review and waiting for corrections to be made by FedEx. 
  
  Sincerely,
  
  Grommet M***

  

  Business Response

  Date: 02/16/2024

  Good morning,

  As of this morning we haven't received any information from FedEx regarding  corrections to your account.  I have notated your account in our system stating that corrections are to be made.

  Let me know if you have any questions.

  Sincerley,

  John C*****

  Synter Resource Group

  COO

  ************

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection Notice for a freight bill that does not belong to us and Synter Resource Group, LLC refuses to remove the charge from collections. We do not want this to go against credit as we have impeccable credit.

  

  Business Response

  Date: 11/20/2023

  Hello,

  *** is a client of ours, Synter Resource Group.  They outsource their outstanding receivables to us and we assist them in collecting and or resolving them.  I just closed your account out of our, Synter's, system and this file has been sent back to ***.  We, Synter Resource Group, don't report to any credit reporting agencies.

  Please let me know if you have any additional questions or need anything else.

  Sincerely,

   John Church

  Synter Resource Group

  COO

  Customer Answer

  Date: 11/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  Gayla ********