ComplaintsforSynter Resource Group, LLC

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Initial Complaint
04/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Was sent a collections notice for $63.83 from this Synter Resource Group on behalf of UPS despite paying on time. The actual brokerage fees I paid UPS was $110.06. UPS has ignored/redirected my attempts to contact them about their brokerage fees throughout the whole shipping timeframe and when I have to pay by check at delivery in order to accept the package they say I owe a late payment fee well after they cash in my check, which for some reason they took 7 days to do. If that is what caused the late payment then that is absurd as that is still within the timeframe provided by UPS. Their invoice was dated 11/8 but I handed in the check on 11/7 at the time of delivery so the dates provided by UPS already are not lining up. I have the bank statement that shows the check was cashed in a week after I handed it at the time of delivery on 11/7 if needed. If the check was fraudulently deposited by the delivery guy then that's an issue, but I don't know how that would have gone through and I haven't been contacted by my bank. There was no way I would be able to receive the package if I did not pay on time. The file# provided by Synter Resource Group LLC is ********. I would like this debt collection closed since I have clearly paid on time and you guys are negligent in checking whether or not I have paid on time.
Business response
04/02/2024
Hello,
UPS is our client and we assist with their outstanding receivables. UPS sends us the files and we load it in our system per their instructions.
I have just closed your account out of our system and it will be sent back to UPS.
Please let me know if you need anything else.
Sincerely,
John Church
Synter Resource Group
COO
843-7**-****
Customer response
04/02/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. Please do not send me any more letters, and let UPS know to stop ignoring my calls to clear up the bogus late payment fees. They can reference the screenshots of the check.

Sincerely,
Henry ****
Initial Complaint
02/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have received several fake invoices supposedly from UPS for charges that I do not owe. I have a legitimate account with UPS, and I called them several times and went online to their official website as well and I have confirmed from both sources that I do not owe any money. UPS told me that this was a common scam and I should report it because I do not owe them any money. I just received a collection letter from Synter Resource Group which I have attached to this complaint. Upon doing some research, I discovered that there have been several other complaints about them with regard to fake UPS bills and other collection attempts as well. I would like BBB to contact them as I am unable to reach them by phone and resolve this false claim so it doesn't affect my credit report. The "file number" Synter listed is ********. Thanks in advance for your assistance
Business response
02/16/2024
Hello,
UPS is a client of ours, Synter Resource Group. We assist UPS in handling their outstanding receivables. UPS sends us the files to load, and we load exactly what they sent us. For our file # ******** we have 3 open invoices for the company BottleBlond COM at 1621 Don Carols Ave in Glendale California.
As info UPS will write off any invoices in their system after 60 days. From there those accounts get housed in their collection system. It makes sense that if you called them, they would say you don't have anything outstanding as they don't always look in their collection system. These invoices go back to 08/26/23, 09/16/23 and 10/07/23 respectively. I will be happy to get these invoices emailed to you for review, just let me know.
As far as Synter Resource Group being a s***. This is not the case, Synter has been opened for over 22 years and we are a very reputable company.
Should you have any other questions please let me know.
Sincerely,
John C*****
Synter Resource Group, LLC
COO
************
Initial Complaint
02/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have been contacted by this organization via phone and mail in attempt to collect a falsified dept in an amount of $27,233. We do not owe a dept of such to FedEx confirmed. I believe there is some sort of s*** in this and want this to be reviewed and remove from the call list.
Business response
02/13/2024
Hello,
We, Synter Resource Group, assist FedEx Freight in collecting and resolving their outstanding receivables. FedEx sends us the placements and we load the business as they send to us. Regarding your account we show 16 invoices open totaling $27,233.76. The principal amount for these 16 invoices is $6,085.76. According to FedEx's tariff when they send an account to collections the company's discount gets revoked. This is why the total we have is $27,233.76. We can send the invoice copies and back up to you if you want to review, please let me know.
Synter Resource Group, LLC has been in business since October, 2022. We are not a scam.
Should you have any questions or need anything additional please let me know.
Sincerely,
John C*****
Synter Resource Group
Customer response
02/13/2024

Complaint: ********

I am rejecting this response because: The account is up to date with the exception of the disputed invoices that were quoted one price and charged a different price, therefore there is no past due invoice for FedEx. My account rep has confirmed that this matter is in review and waiting for corrections to be made by FedEx.

Sincerely,

Grommet M***
Business response
02/16/2024
Good morning,
As of this morning we haven't received any information from FedEx regarding corrections to your account. I have notated your account in our system stating that corrections are to be made.
Let me know if you have any questions.
Sincerley,
John C*****
Synter Resource Group
COO
************
Initial Complaint
11/20/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Collection Notice for a freight bill that does not belong to us and Synter Resource Group, LLC refuses to remove the charge from collections. We do not want this to go against credit as we have impeccable credit.
Business response
11/20/2023
Hello,
*** is a client of ours, Synter Resource Group. They outsource their outstanding receivables to us and we assist them in collecting and or resolving them. I just closed your account out of our, Synter's, system and this file has been sent back to ***. We, Synter Resource Group, don't report to any credit reporting agencies.
Please let me know if you have any additional questions or need anything else.
Sincerely,
John Church
Synter Resource Group
COO
Customer response
11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,
Gayla ********
Initial Complaint
11/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have been contacted repeatedly by a representative from Synter Resource via phone message. The representative that calls leaves only a first name. We have returned these calls numerous times only to get voicemail. We have used Synter Resource's automated phone system to try to reach another person that could assist in resolving this matter. The only response we got from Synter Resources was an individual that gave us an email address for the representative that keeps calling and told us to email this person. This business claims to be a collection agency for UPS and that our "account" is past due. We were given a "file number" and told to reference file number 14296299 when we return calls. In additional to returning calls and leaving messages we have sent 4 emails to the Synter Resource representative> ALL retuned calls and emails reference file number 14296299 explaining that we do not have a UPS account past or present. We have received no response to our phone messages or to our emails. We want an email response from Synter Resource concerning the resolution of this issue. Thanks
Business response
11/09/2023
Hello,

I just looked at this account in our system and I saw where we received the email from Cindy Sandlin stating they don't have an account with FedEx and wanted their number removed from our system. Your phone number has been removed out of our system. We have also closed this account and sent it back to FedEx.
Let me know if you need anything else.

Sincerely,
John Church
Synter Resource Group
COO
843-7**-****
Customer response
11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20823018, and find that this resolution is satisfactory to me.

Sincerely,

Um Disaster Relief Warehouse Um Disaster Relief Warehouse
Initial Complaint
10/02/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dispute I have checked with UPS and have never had a past-due balance associated with my account. Therefore the collection notice is wrongfully associated with me.
Business response
10/04/2023
Hello,
UPS outsources their receivables to us and we assist them in collecting/resolving their receivables.
For our file number, ********, we have closed this account out of our system and sent it back to UPS.
Please let me know if anything else is needed.
Sincerely,
John C*****
Synter Resource Group
COO
843-7*******
Customer response
10/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ramon R*****
Initial Complaint
09/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not the person being collected on. It is the parent company of who I work for. They send me spam emails about something I have no power to fix. I have spoken with them and asked nicely to be removed from the emails about the issue. They ASSURED ME they would remove me and apologized. BUT IT DID NOT STOP! I even ran it up the corporate ladder for the parent company to handle on their behalf. Tried to help. But they continue to SPAM ME!
Business response
09/06/2023
Good morning,
I just went into this account in our system and took your email and phone number off the account. I also put a note on the account to no longer call or email you regarding this matter.
Let me know if you have any questions.
Thanks,
John Church
Synter Resource Group
C00
************
Initial Complaint
05/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a phony invoice from *****. I called *****. They could not help. I have never had a ***** account. The dates list I was not even in the state! How do I stop these harassing daily phone calls.!
Business response
05/11/2023
Hello,
We have an account in your name for ***, not *****. *** is a client of ours and we assist them with their accounts receivables. *** sent us two invoices in your name.
We, Synter Resource Group don't report to any credit reporting agencies. I have closed your account and sent it back to ***.
Let me know if you have any additional questions.
Sincerely,
John C*****
Synter Resource Group
COO
843-746-2202
Initial Complaint
04/28/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Starting on January 18th, our company begain receiving multiple emails and calls from Synter Resource claiming they are owed $3404.50 for a past due invoice from ***** *******. The invoice in question was for $566.75 and was paid to ***** on January 5th 2023. ***** accounts receivable department confirmed there were no balances due on our account. Synter Resource was informed on April 20th that this invoice was paid to ***** on January 5th 2023, yet Synter Resource continues to send harassing emails.
Business response
04/29/2023
Hello,
***** is our client of ours and they send us outstanding receivables to assist with collections/resolution.
We have sent your email attachments to our contact at ***** so we can get it closed out of our system. We have it to where you should not receive any more calls or correspondence from us.
Let me know if you need anything else.
Sincerely,
John Church
Synter Resource Group
COO
843-746-2202
Customer response
05/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
04/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have received a collection letter file # ********, we have tried to contact you via phone and email but haven't received a response yet. We need further details in regards to this letter since we don't know what it is for. Thank you in advance.
Business response
04/29/2023
Hello,
*** is Synter Resource Group's client, and they send us outstanding receivables to collect and resolve on. For this particular account we have the company name as Turbo Air at 101 Crossroads PKWY in Bolingbrook IL. We have sent the invoices and documentation to [email protected].
Not sur if you know Isabelle and are affiliated with Turbo Air.
Please let me know what else you need and any other questions you may have.
Sincerely,
John Church
Synter Resource Group
COO
843-746-2202

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