We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Express Shipping Services

The UPS Store #3503

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ======UPS USA WEST COLUMBIA, LOST MY PACKAGES====== ******************, this is a shipment of 24 items, one of which had no movement on June 21st and was investigated on July 4th. However, the investigation was closed on July 9th due to incomplete product description We are very curious and worried that only UPS would have such a strange excuse to search for this package because searching would increase the workload. We have used the services of other carriers such as DHL and FedEx, and have never had such an issue before We cannot see our cooperation break down, nor can we see customer loss. Please consider continuing to search for this package and make sure to find it. Attached are detailed pictures, videos, and materials of this package As far as lam concerned , we find your companies ashandling agents partners seems without any discuss togetherhow to make that as smoothly as possible.Your company slogan is“Customer First", l cannot find your team positive attitude andwithout any considering for customer care We always support UPS service as our consolidationpartner. think, l am no need always involved your business and toldyours what UPS need do. We cannot keep silent and blind like as a small sheep,we need voice out. Here with our liftings support to yours company! Seems many days pasted, is there anything updated for this case ? I was so wondering about your attitude to customer service satisfaction, UPS as global express supplier, we cannot trust to your company’s service in the future. Why we chosed UPS, there UPS vision/mission/brand impression. Once,we booked UPS, UPS need take care of our cargos when UPS deliery. UPS need pay more attention to your serivce. But when this case occurd, there was nobody from your company to deal with this case positively, if anybody can deal with this case. Seems many days pasted, is there anything updated for this case ? ==================PAY MORE ATTENTION===============

The UPS Store #3503 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.