ComplaintsforCrews Chevrolet

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car was taken to crews Chevrolet November 21st 2021. They had it until January 7th of 2022. The service tech who started on my car was let go due to his unprofessional behavior I might add so a new person took over. After getting the car back after major work (motor replacement) the car had wiring issues air and heat issues I tried to have fixed . I was told the issues were from before but have paperwork from the same place of business never showing proof that these were. I was finally able to get someone to look at the car on 1/22/2022 due to the abs system light turning in and brakes grinding. I was told it was a wiring issue and they said they fixed it. Them again on February 7th 2022 the cars ac and heat were out again. I took it in and they wanted me to pay 2400 dollars for repair along with a now broken hood clip(was never mentioned broken before that day) nor were the actuator doors temp control issues etc they said were o name to pay to repair. I have paper work from all of these dates. Yes it never mentions these issues. I have again contacted them today 2-23-2022 about my airbag light and headlights not working and they say they will look at. Sounds like the wiring was never really fixed. I reached out today to the supervisor and never received a call back but hope to hear something so this can be handled professionally if not I will take the nexts steps to get this handled.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/02/28) */ We replaces the engine 11-23-21. Customer picked car up 1/7/22 and car returned 1/20/22 with ABS/ headlight complaint. As issue resolved with ground wiring repair, headlamps were working properly with no issues. Customer returned 2/7/22 with heat blowing from right side vents, but cold blowing from left side vents. Diagnosis found right side temperature actuator faulty behind dash board. Customer declined to have this repaired. The temperature actuator behind the dash board is not in the engine compartment (the area worked on previously) and has nothing to do with the engine replacement. This is a new issue with an older vehicle that has nothing to do with the completed repair. Based on that, if the customer wants the new issue repaired, they would be responsible for the payment of the reapir. Consumer Response /* (3000, 7, 2022/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My car was perfect before they did this work. It has gone to this shop for all maintenance and it was never mentioned by me as a problem nor them during any inspections. After the engine replacement all these issues have arisen and I do not feel responsible for the repairs. Business Response /* (4000, 10, 2022/03/04) */ The vehicle was repaired as directed in the customer approved work orders. The vehicle returned later with other issues that could not be part of the original repair. And the customer now is adding items on that were not part of the repair, and did not occur here. We are happy to repair vehicles for all customers. However, the repairs would be the customers responsibility. We will advise all customers on the needed or suggested repairs for their vehicles, but we will not fix the vehicle without customer consent. Consumer Response /* (4200, 12, 2022/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well the engine was replaced and y'all sure set that on wiring or so you say as to why my brakes no longer were working. Every time I deal with this company it's always an issue that has some astronomical price. I didn't mess up my ac nor the hood rod y'all did and y'all just don't tell people. The good rod sure worked when you did the repairs for the braking issue, and I certainly didn't touch my hood for any reason yet it was broken on return to you within two weeks of the actual repair. The car was never given back to me right. I was there within a week over the car acting funny and ***** whom y'all fired said that was my fault. But then ***** days we let him go bring the car in for us to fix because it was def the techs fault for setting an engine on the wiring but now I've broken an ac and a hood rod. So no maybe do accurate and honest work. Bc I didn't tear shutting in my car up.

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