Business ProfileforJones Ford, Inc

Jones Ford 100% engages in manipulative and unethical business practices. I was told at the time of dropping of my truck that the work would be covered by my warranty. They asked if there was anything else I wanted them to look at so I mentioned several minor things. They NEVER advised me they would charge me a diagnostic fee for EACH of these. Then they came back to say it was almost $2k to repair my seat heaters (along with some other incoherent responses to my other issues). I contacted the warranty company and they said they are covered and the dealership should not be trying to charge me for this. I then went to pick up my truck 2 hours after being told it was ready and it was not. They then would not release my truck until I paid over $400 in "diagnostic fees". I left multiple messages for the service manager who refused (and still refuses) to return my calls. I filed a complaint with BBB and they completely gaslit me, saying they "didn't know who I spoke to" at the warranty company (they did, I supplied BBB the email from them that was forwarded), that they have a "sign in their lobby" about diagnostic fee (maybe but I am looking the person in front me, not scanning location for evidence they are lying and who expects multiple fees?), and ignored my other complaints. Very seedy and unethical business practices. I know see multiple bad reviews on line with same kinds of complaints.