Reviews

Darian did an excellent job ??. He completed and fixed the problem.

Thank you for the 5 star review and taking the time to share your experience, Joyce! We're so thankful for your kind words about Darian's exceptional service and expertise. We appreciate your business and are here for any future needs!

They wanted to charge me $5,582.00 to check for leak in my compressor on my ac unit, refill the Freon and replace the compressor. Price gouging at its finest!!! I could buy a brand new unit and furnace for that!!!!!

Thank you for taking the time to provide your feedback Monica! We appreciate you speaking with our HVAC service manager to discuss your concerns directly. We wish you gave him a chance to explain the full scope of the work needed along with why this job cost more than you may have expected before hanging up on him but again we understand your frustrations with a costly repair. We are sorry that you were unhappy with our pricing. We do always make a point to provide upfront pricing prior to performing any repairs or installations to allow the homeowner to make an informed decision. Preferred does not charge an hourly rate, but rather for the job as a whole as it includes parts, labor, and warranty. Due to this pricing structure, we are able to provide our customers with services like same day scheduling, longer warranties, and trucks stocked with well over 500 parts, along with a fully stocked warehouse with parts runners. Again we appreciate your feedback, as this information will be passed along to our leadership team so that we can improve our services as we continue to grow.

Preferred Home Service was prompt in responding and quick in setting up an appointment. They indicated the fee would be $89 which is advertised online as “21-point tune up”. The technician was very nice and inspected the system. I was told the air handler blower motor wasn’t functioning. The evaporator coil was leaking, and the bypass damper wasn’t installed correctly and needed correcting. The quote was $8600. I contacted another company for a second opinion who found the system was fully charge, there were no leaks, and the system installation was completed correctly. The blower motor did need replacement. They quoted $600. Furthermore, Preferred Home Service charged the $89 “21 point tune up”, which shows on the invoice as “Dispatch Charge”. The technician stated he could not test the condensing outdoor unit because the blower motor wasn’t functioning. I was also charge $149 for “HVAC Service Extensive Diagnosis”, totaling $238.50. It was also recommended I schedule a quote for a full system replacement. I absolutely DO NOT recommend this company. I am thankful I work in an industry which provided connections to a second opinion which most people would not have. I’m disgusted with the misinformation provided and feel taken advantage of. (I emailed this review to them as well stating they could try to make this right, and received no response.)

We do apologize that we were unable to provide you with 100% customer satisfaction during your recent HVAC appointment. We appreciate you speaking directly with our Customer Experience Manager and sharing your valuable feedback on your experience and also giving us a chance to try and make things right! Feel free to let us know if we could be of any further assistance!

Today preferred home service texted me at 1130 saying they were unable to make my appointment today, this is not the first time this company has scheduled an appointment, confirmed the appointment, then canceled the appointment the day of the appointment. Just wanted my experience with this company documented.

Thank you for taking the time to provide feedback on your experience! We greatly apologize for your appointment being rescheduled as this is something we never wish to do. We understand that you have taken time out of your day and we never wish to inconvenience anyone. Unfortunately, there are times when an emergency comes in and we must prioritize in order to serve those in dire situations. While we understand this is not ideal for someone being rescheduled, we hope you can see the benefit if it were your home that had a need for immediate attention. We greatly appreciate you taking a call from our Customer Experience Manager and allowing us to get your feedback directly. We also want to thank you for rescheduling and giving us another opportunity to complete the scheduled HVAC tuneup we owed you, which is one of the major benefits of your complimentary Military Appreciation membership with us! If you have any future concerns or questions you have the Customer Experience Managers' direct phone line so feel free to reach back out!

My Rinnai RU98i tankless gas water heater stopped producing hot water. Thomas from Preferred came Monday morning (9/19/22) and quoted me $721.00 to diagnose. He told me Rinnai no longer made that model and he might not be able to get parts, if needed. He suggested that he install a Navien 240A2 which he had on his truck and could install right then. He quoted a price of $6,910.00 to install the Navien and then told me I needed a Halo Ion filter and a pressure reducing valve for my house for a grand total of $8,395.00. Needless to say, I told him I would pay the service charge of $59.00 and think about it. He asked why I didn't want him to install the Navien. I told him the price was excessive and you could buy the Navien model on the internet for less than $2,000.00. Plus, I called to have my water heater diagnosed and all he wanted to do was sell a new product. I called Blitch Plumbing and they were very helpful in diagnosing the problem. Turns out the Rinnai only needed cleaning and flushing and it's working like new. Blitch only charged $228.00 tp diagnose and $228.00 to clean. Incredibly unethical "bait & switch" sales tactics by Preferred Home Services. Stay away! Why does this company have an A+ rating from BBB??? Sorry I can't give less than one star.

Thank you for taking the time to provide feedback on your experience Greta! We do strive for 100% satisfaction and we do apologize that we were not able to provide that to you on your recent plumbing visit. We are Glad Blitch was able to restore hot water. Preferred Home Services did not give descaling a tankless of this age as an option due to the odds of creating issues. Descaling an 11 year old tankless in an attic posses too high of a leak risk that could cause significant property damage. Our tankless diagnostics quote is set at the price given as the process often takes multiple hours of tests, phone calls, and/or video calls with certified Rinnai technical support agents. Based on the age of the unit and the fact that it is a discontinued model we would still suggest replacement as a better option than investing money in attempting to repair the unit. Also in regards to the pressure reducing valve, International plumbing code states that a residential water supply should not exceed 80 pounds per square inch of pressure. A pressure regulation valve is needed for our company and manufacturer warranties and was quoted once he determined your PSI exceeded code. We also are sorry that you were unhappy with our pricing. We do always make a point to provide upfront pricing prior to performing any repairs or installations to allow the homeowner to make an informed decision. Preferred does not charge an hourly rate, but rather for the job as a whole as it includes parts, labor, and warranty. Due to this pricing structure, we are able to provide our customers with services like same day scheduling, longer warranties, and trucks stocked with well over 500 parts, along with a fully stocked warehouse with parts runners. Our Customer Experience Manager has reached out to you to discuss your concerns and see if there is anything we can do to help but feel free to reach back out to us at XXX-XXX-XXXX if you would like to speak with a manager. Again we appreciate your feedback, as this information will be passed ***** to our leadership team so that we can improve our services as we continue to grow.

Jason came and did an evaluation with findings. He explained and was able to complete work without leaving the site. I am a veteran and he asked prior to completion of the transaction. A wonderful experience. Thank you most sincerely.

Thank you so much for your 5 star review and feedback Sandra! I'm thrilled to hear that Jason took such good care of you and your home! We are very lucky to have amazing guys like him as a part of our Preferred Family! HVAC problems are never fun to deal with but we appreciate you giving us a chance to help! If you ever need us for anything HVAC, Plumbing, or Electrical in the future, we are just a phone call away!