Business ProfileforCharleston Roofs & Windows

January 2020 my insurance company (State Farm) paid Charleston Windows & Roofing a total of $12,000 for a total roof replacement. This amount included my deductible, which was over $3,000. In November 2021, I had a roof leak in garage, which they said was loose clamps and they fixed it. In April 2022, I began to have leaks in the ceiling and the chimney areas. I contacted the roofing company, they said it was chimney flashing issue. This went on for a couple of months, and in June 2022, supplies ordered from Lowes. The roofer came and worked on the roof, but the leaks continued to get worse every time it would rain, When it did not rain the leaks would dry up, but when it rains heavy, the ceiling again becomes wet. I kept in constant contact with them because I saw no resolution from the work they were doing, but things were getting worse. The more it rains, the ceiling would leak and it was spreading. In July 2022, a new leak in window area of the same room. I had to use jars and a bag to catch the water. I notified them. I was told on August 1, 2022 via a voice message that my issue is hvac and all they could do is cut out the ceiling to see where the problem was and if it was hvac, I would have to endure the cost of repairs, and from a roofing stand point, there is nothing more they can do. I went in damage control at that point. Paid 2 hvac inspectors and had 3 roofing inspections done by other roofers, who found roofing issues. I paid $1900-chimney flashing, $800 -rotten window repair-window area, $2,300 interior work. I currently have a leak in my kitchen since thanksgiving 2022. I am unable to pay for repairs because I exhausted my savings. The roofer came 12/02/22 and 02/25/2023 (kitchen), promised to call me back in a week. I never heard back. I have emails, text, videos, pictures, and phone messages to prove what I am saying to you. I want my kitchen repaired and a refund of what I paid. PLEASE HELP!