We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surety Bonds

Surety Bonds Direct, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Surety Bonds Direct, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Surety Bonds Direct, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $100 for a $10,000 12 month surety bond. I called to upgrade my bond to $50,000 but was quoted an amount much higher than their competitors so I decided to cancel the bond and asked for a refund on the prorated amount. I was told "We requested cancellation with the Surety and they have advised that due to their $100 minimum premium requirement, there will not be any return premium. Please advise if you would still like to move forward with cancellation now or if you would like to just allow the bond to cancel when it expires 8/31/25."

      Business Response

      Date: 04/18/2025

      Good Morning,
       This bond premium is considered fully earned by the surety and there is no returnable premium. The current bond has been in place since August of 2024 for a 1 year term and the surety has a minimum of $100 for any cancellation. The total bond purchase price was $100. Also attached is the signed application which states that the premium paid may not be refundable at all based on the policies of the issuing surety company.
       We do apologize, but per Hudson (the issuing surety) there is no refund available for this bond.

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They stole my money they wont reply please help that are crooks please help asap

      Business Response

      Date: 01/22/2024

      As we have communicated already, we are working to refund some of the pro-rata refund despite customer defaulting on a loan.

    • Initial Complaint

      Date:09/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I give this company a 1 on customer service and reliability. On 09-08-23 I was informed via email that I was approved to obtain an Immigration Consultant Bond for one year for the amount of $2,188.00 and it gave me the option of installment payments. The initial amount was of $647.00 and the leyend within the email states that I should be receiving some kind of documentation between 1-2 business days. The bond processor’s name is Linda H ([email protected]). I have called several times and the other reps tell me that at least by now I should have received the financial application. As of today it has been 10 calendar days and I have not received any kind of documentation or even a courtesy email updating me on the status of the process. I even called today and was lucky enough to speak to LindaH asking her about the process and if this company is running SCAMS!!! I wish to speak to a supervisor or administrator! I need to know if they will proceed and if not I would like a reimbursement.

      Business Response

      Date: 09/18/2023

      Good Afternoon Virginia, 

        I am the operations manager at Surety Bonds Direct and this has been escalated to my attention. I have huddled with the team and we are working to get this handled as quickly as possible. You should have the financing agreement in your email, once we get that back, we can proceed with the issuance process. I do apologize at the length of time it has taken to get this completed. I will personally monitor this bond through issuance to make sure it is handled in a timely manner. I do appreciate you reaching out and allowing me the opportunity to fix this. 

      Chris

      Surety Bonds Direct

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bond to start the licensing process as a contractor in San Antonio, Texas. Purchase date was December 16th, 2022 but the expiration date was December 31, 2022. When I inquired about the immediate expiration and not a year as stated in the email and the advertised 1 year bond. They renewed the bond January 1 but requested an ADDITIONAL $100 to renew as the bond they issued was for 15 total days. This company then mailed the city stating they canceled the bond. The confusion lies with the original bond being issued and expiring in 2022.

      Business Response

      Date: 05/17/2023

      Good Afternoon!

        I am the Operations Manager at Surety Bonds Direct and I wanted to take a moment to thank you for you reaching out. This issue was escalated to my attention today by my Service Manager. Upon looking over the account, it appears that this bond has a fixed expiration. This means that regardless of when it is purchased, it has to expire on 12/31 and be renewed for the following year. I do see that you only had it for 2 weeks before it expired. We reached out to the surety company who issued the bond and we got this resolved for you today. We agree that paying full price for a bond that lasted 2 weeks is crazy and we conveyed this to the surety. We were able to get them to reinstate the bond for the full year and we assumed all cost for this premium as a courtesy. We have emailed you the reinstatement letter rescinding the cancellation and the bond renewal. We sincerely apologize for this inconvenience and thank you for giving us an opportunity to help resolve it. 

      Best, 

      C****

      Customer Answer

      Date: 05/18/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      P**** R****

    Surety Bonds Direct, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.