We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

American Towing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This event occurred on Wednesday, May 31, 2023. American Towing made a delivery of a shipping container to my property at *** ********* *****, Easley, SC 29640. When meeting with the delivery driver, Keith, he asked me the location I wanted the container, I showed him and he said “okay”. No other comments were made. He didn’t say or indicate that it would be too difficult to place the container in the requested location. He didn’t say or suggest that he would need to drop the shipping container somewhere else, he just proceeded to do it. In the process of dropping the shipping container, he crushed a brand new 4” concrete pad that I had just had installed the week before because he lowered his steel bar at the back of the truck onto the concrete to lift up the weight of his truck, causing the concentrated pressure of the truck on the small surface area of the metal bar to crush the pad. He apologized profusely and said the owner of the company would be in contact with me that day to take care of the issue and fix the pad. The shipping container company was also contacted and I spoke with Daniella, with *** **********, and she also stated that she contacted American Towing and that the owner of the company would be reaching out to me that day. No one reached out to me that day. I contacted both *** ********** and American Towing the next day 6/1. I did not get a response from *** **********, but I did get in contact with Caitlyn with American Towing. I explained to her the situation and she apologized and told me that I would not be able to speak with the owner as I was told, but that she would reach out to him and get back to me. I called Friday 6/2 to check in with Caitlyn, as I did not receive a call back. And she stated that the owner said they would not be paying for damages and hung up on me. I contacted *** ********** again 6/2 and have not received a call back yet. I simply want to be reimbursed for the damages their driver did to my brand new $3000 concrete pad.

American Towing Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.