We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Pops Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Sept 15, 2023. I had previously taken the vehicle to Pop's garage due to oil leak. Pop's garage change the oil sensor which they said was cause the leak. I schedule tune up in two weeks in which I was informed by the owner *** that the oil sensor was defected part and needed to replace. The car continue to leak oil. I took the car back t Pop's garage on Sept 15, 2023 to replace the "defect" oil sensor. After about half hour, one of mechanic informed me that it was not the oil sensor but crack head of the engine. During the conversation with the mechanic, he was placing sealant in the engine to slow down the oil leak The strange part of the conversation he mechanic asked if I was upset.The only way to fix the car per *** , the owner was to replace the engine. I asking about replacing the engine vs buying a new car. ***, the owner, recommended buying another car. I picked the car up on Saturday Sept 16, 2023 , run errands and noted the oil light was on. I checked the oil and I had to replace the oil with 3 quarts of oil. Barely made back to my house when the engine was acting up and oil light was on. I had the car towed to another mechanic due I felt that the car should not have cracked head. The other mechanic stated either in replacing the oil sensor , the oil sensor was put in wrong first and/or tighten too much which lead to crack engine The other mechanic stated that ****'s garage can caused the crack on my engine

Pops Garage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.