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Business Profile

Timeshare Cancellation

Legal Advocate For The Consumer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/19, I contracted with above company to terminate a timeshare contract with Capital Vacations. I worked directly with ******* "****" ********. He did tell me that it may take months, because he used to work for capital Vacations and knew they were difficult to comply. Because the timeshare was approx 30 years old, there were many deeds (he said 5) and each deed was $5000 to process. I sent $ to his company and zelle to him directly. For these 3 years, he was believable and asked that I only speak with him. for the last year, he has been unavailable and I was told by *****************, that he no longer works there. I have never received any statements for any documents to support my "investment" of $30,000. phone numbers I have are *****************-635-2002ext100, ****************-561-8755,866-490-4535. ************ is the personal phone # for Chip when I sent $4,999 Zelle. Their current website is:LAFTC TSTO Chip told me (some time back) that he was not afraid of being sued because he had been sued in the past. Any contact I have with "them" is [email protected] phone:*******************.

    Business Response

    Date: 01/31/2023



    Jan <************************>
    1:26 PM (0 minutes ago)
    to me

    The client needs to understand legally they had agreed to mediation.
    ***************** Assistant

    Office phone ***********************

    ************************

    Customer Answer

    Date: 02/05/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I did receive a response from ***************** ***** telling me that if I remove my complaint, they would assign a mediator and give me a refund.
    This is the vague way she has responded for 2+years. At this time, I will not remove my complaint PLUS I won't to have the amount of the refund, before I proceed.

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