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Business Profile

Vacation Rentals

Myrtle Beach Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

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Complaint Details

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  • Initial Complaint

    07/09/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Myrtle Beach Tours offered a "beach week" to high school seniors that coincided with my families vacation stay at the Ocean Beach Drive and Golf Resort.We have been vacationing at this hotel for the last 19 yrs and there has never been a beach week for hs students.These children were unattended and problems brought to the attention of MB Tours were not dealt with in a timely manner. My families vacation was ruined because of this lack of action.Rooms at the hotel were rented to these children who were all around us on our floor. We did not get sleep due to inappropriate behaviors of these children (some even under 18 yrs. old). My niece was assulted verbally by a group of these kids while trying to enter our room. We were spit on while trying to use the pool throughout the week by these kids from the balconies. We could not use our balcony due to the smell of marijuana and fireworks being thrown from rooms above us. Our hotel tried to control the situation but MB Tours would not come to the hotel to follow thru with their contract made with the students. We could not use the beach most nights bc large gatherings took place with the police clearing the beach. Shops and streets we normally go to were overflowing making it unsafe to pass by bc the students were everywhere unattended. The MB Tours ambassador was made aware of our issues early in the week he claimed he had no way to control the situation. By mid week kids were found face down on the beach drunk unable to walk. When I asked the ambassador what he was going to do he said he could not do anything. We had to leave on our last day very early at 3 a.m. bc the room next to us was making loud noise all night. Nothing was done to stop these underage children from wrecking the vacations of everyone around them. I want compensated by MB Tours for ruining my vacation.

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BBB Rating & Accreditation

B-

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Businesses in this category

Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1001 2nd Ave N

North Myrtle Beach, SC 29582-3092

(843) 249-4411

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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