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Business Profile

Manufactured Homes Sales

Gallery of Homes of the Upstate
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a modular home from Gallery of Homes at the end of 2016. We noticed issues with the floors within the first year and contacted them. They sent someone out and we were told the floors were structurally sound and no issue was found, even though there were dips in the floor in several spots. Fast forward to this year, and the floor is sinking in in several places that we told them about before. They assured us the floors were fine, but they are not. The floors should not be sinking in in a house that is only 7 years old.

    Business Response

    Date: 01/26/2024

    The owner was not aware that the homeowner had any issues with the home. As soon as we found out, we called the customer and sent our guys out to help him with his issues. They are there today working on his home. We are very big into customer satisfaction and try to take care of our customers. 

Gallery of Homes of the Upstate is BBB Accredited.

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