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Business Profile

Carpet and Rug Cleaners

Stanley Steemer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had air ducts cleaned at a home we had the popcorn ceilings removed. We had the service done Friday March 22, 2024. We paid $1285.00. We moved in on Saturday March 23, 2024. This is our 2nd home. We live in ** and travel down 5-7 days a month at this point in our lives. We have a problem under our house with moisture and this is how we found the problem with the service we were to have done. We had to have a/c ducts rewrapped under the house. He went inside and sent me pictures of the air ducts from the inside. Nails/drywall and dirt in several of the ducts. He found mold and ask if we needed him to clean ducts. I said we had them done, I called your branch we had do the work and Forest spoke with me in July. He told me it is only guaranteed for 30 days. We cannot see in the ducts we trusted you to clean them , I feel we have been totally scammed. Forest was rude and said we had workers in there after they cleaned. Yes we did. Carpet on back steps and painters touching up the scratches from the move. The quart counter tops. Nothing that makes nails drywall dust and mold that should have been cleaned out. We want a full refund from Stanley Steemer. We will further pursue this issue, Hopefully you can take care of the issue. I have a huge problem with Forest. In how he dealt with the issue, his terrible attitude with me and not standing behind the service we had done. We stayed the house a total of 20 days since we had this service done, All the dirty work was done when we had the ducts cleaned and the post construction cleaning done. Looking forward to this resolve.**** Ann ******

    Business Response

    Date: 08/27/2024

    This complaint is for an independently owned and operated franchise location out of *********, ***
    The owner is ******* ***** Jr.

    Their address is:

    ********************/p>

    *******************

     

    Could you please have this complaint transferred to the BBB office that services this area?

     

    Best Regards,

    **** ******
    Customer Relations Manager
    IICRC Master Textile Cleaner
    IICRC Master Water Restorer
    Stanley Steemer | 5800 **************** ****************
    P ************  

     

Stanley Steemer is NOT a BBB Accredited Business.

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