Reviews

Review Details

• Review fromtaffy c

  Date: 03/15/2024

  5 stars
  Hey there! I'm excited to share my experience with you about the salt panel from Spiritual Quests. We ordered three units in February and they arrived safely on March 12th. Let me just say, these panels are absolutely fantastic. We're in love with the adjustable combinations of color and the full-remote controllers. However, I want to mention that these walls are pretty heavy, so make sure you have some muscle to help set them up. Overall, the Spiritual Quests team was fantastic to work with, and were super happy with our purchase. Thanks, guys, you rock!

• Review fromJake H

  Date: 03/05/2024

  1 star

  Jake H

  Date: 03/05/2024

  We contacted SpiritualQuest to inquire about a product and the credit company they use for payments. Unfortunately, our experience with their customer service was extremely disappointing. The call began poorly, with the employee answering the phone in a dismissive manner, lacking basic courtesy or introduction. Despite our efforts to explain our concerns regarding the checkout process and our desire to avoid multiple credit checks, the employee was condescending and unhelpful. They repeatedly insisted that we proceed with checkout, disregarding our valid inquiries and becoming increasingly frustrating to communicate with. After ending the call, the situation only worsened. We received harassing texts from multiple numbers, with one even disclosing personal information belonging to someone else. This unprofessional behavior further exacerbated our dissatisfaction with SpiritualQuest. Upon contacting customer service to address these issues, we were met with a dismissive response, indicating a lack of accountability for the behavior of their employees. Overall, our experience with SpiritualQuest was highly negative and has led us to seek alternative options for our purchase. We hope that they take our feedback seriously and work towards improving their customer service practices to avoid similar incidents in the future.

  SpiritualQuest

  Date: 03/06/2024

  "Dear ****, regarding your girlfriend's misunderstanding regarding how finance companies work, it seems like there has been a misunderstanding. The credit company is separate from **, and unfortunately, you and your female friend didn't have any orders with us when you called. You inquired about connecting a random approval from a third party, but when we informed you that you needed to choose a product and checkout using the outside financing company, the situation escalated. As if we have anything to do with one financing approvals those are all done instantly by an outside bank. I guess the refusal to finance energy was channeled to us. One can always contact Bread Pay and find out why one was not approved for the financing. The issue here isn't with us but with the confusion surrounding the financing process. It's understandable that emotions can run high, and we appreciate your passion. However, it's essential to remember that the financing is a courtesy provided by a third party, and it's a separate entity from our company.As for your partner's reaction, it's important to recognize that everyone has different levels of understanding when it comes to complex processes. It's an opportunity for growth and learning for both of you.Instead of focusing on the challenges of this experience,, and it's important to approach it with patience and understanding.In the end, ****, this experience can serve as a reminder that we all have room for growth and that even the most trying situations can lead to personal development. Embrace this moment as an opportunity to learn and become a better version of yours We have never received any orders from your partner. If they are using Bread Pay, it should work at checkout without any issues. However, if there are any problems, please let us know. Financing is an adult process and we hope you can figure it out soon. Thank you for your kind words, but we appreciate it if you could take responsibility for your own mistakes and not blame us.

• Review fromMary d

  Date: 02/21/2024

  5 stars
  I had a wonderful experience with my sauna. It was shipped perfectly and arrived on time. My wife and I use it almost every day and we absolutely love it. I've noticed some negative reviews online, but I can say with confidence that our experience was nothing but positive. They have verified reviews on their website, which are provided by and verified by actual customers. If you need to confirm my order, the number is *****. If you place an order, you will receive an invoice, so I find it hard to believe that anyone would doubt the legitimacy of the reviews. I wholeheartedly recommend this sauna to anyone looking for a high-quality product.

• Review fromCherie S

  Date: 02/20/2024

  1 star

  Cherie S

  Date: 02/20/2024

  The worst customer service I have ever encountered!!We bought the 2 person Salt cave! definitely not a salt cave! it comes with one 7 1/2 x 17 1/2 framed salt panel. The instructions were beyond ridiculous. **** the ** person was so rude. When we sent an e-mail saying how much we loved the Sauna but we had to modify a part of it HE said that we installed it wrong. We sent pictures he basically called us liars. He said there is no way that they could have left off the small piece that we had to modify. They sent 2 panels for the salt and only enough to fill one frame. When we reported that with pictures.. They sent another 2 frames but no salt. They said that was a mistake they shouldn't have sent them? then changed his approach to say it only comes with one salt frame.When we tried to talk to someone that wasn't as rude he laughed and said I wasn't important enough to talk to a supervisor. He also said if I wrote a review it would VOID the warranty. We are not complaining about the Sauna just the horrible customer service. His Emails got so bad we told him to lose our email! I would love for this to get to someone higher than him to review emails and phone calls.Horrible ***************** Disappointing that one person could make such a bad impression on a company.

  SpiritualQuest

  Date: 02/21/2024

  Hey there, just a friendly reminder that we've already gone over everything related to this order with the end users. They've confirmed they received all the items, which is great! However, we're not able to provide additional salt panels for free, as the item was confirmed complete by the end user it's rare but from time to time we have the experience where a customer feels *********** more items for free, as a business we do care and have already provided a substantial discount of over ****.on the sale and the customer was the benefactor We hope this clears up any confusion and helps the customer understand our position. Please note we have included our previous very kind emails explaining and explaining the issues with demanding free stuff.this is from the past several weeks, Hello *****,I trust this message finds you well. I wanted to address your recent inquiries regarding the salt panels for your sauna. I understand there may be some confusion, and I appreciate your patience as we clarify the situation.As mentioned previously, each sauna order includes one frame of our meticulously sourced 100 million-year-old salt. The additional frame you received was sent inadvertently, and we want to assure you that it doesn't indicate any obligation for further complimentary items.It's important to reiterate that the order you placed is complete with the intended one frame of salt. We have thoroughly discussed this matter with your husband, and we appreciate his understanding of the situation.If you find the need for extra salt panels, we offer them for $125.00 each. Normally the salt panel for a sauna is an additional 238 after the sale. We've invested significantly in ensuring the quality of our salt, and additional purchases help support our commitment to providing top-notch products and allow us to continue to offer the best values on the market. We understand that clarifying this matter may be frustrating, but we hope you comprehend that our initial offering posted as Savannah **** ********** with **** Panel is just one panel. Our goal is to provide exceptional service, and we appreciate your understanding in this matter.Should you have any further questions or concerns, please feel free to reach out. We value your business and aim to make your sauna experience enjoyable.Thank you for your understanding and enjoy the sauna with the included Himalayan salt panel Best regards,

• Review fromVincent B

  Date: 02/20/2024

  5 stars
  We have enjoyed the conversation with the team they are helpful Merchant choice: they have the best value for sure Product choice: one for the home

• Review fromDale C

  Date: 02/15/2024

  1 star
  Spent ***** on a 2 person sauna. Sent me an inferior 1 person and told me to **** it up. He said it was my own fault for taking it off the pallet. Like how in the h*** was I supposed to know that it was a one person and not a two person by looking at a bunch of boxes. None of which said what was inside. The freight guy even asked what it was because there is nothing on the ticket that says whats inside of those boxes. So the only way to know would be when you start to put it together. Not to mention it didnt have all the things that I paid for. he gave me 400 for the difference which is ridiculous, ( there is no way that that one person is $2000 )and accuse me of trying to steal a sauna from him. For HIS mistake. . Did I mention he refused to take it back? He said there was no way to find somebody in the area to package it up. Then five emails later he tells me sure h*** take it back if I package it up the way that I received it. Which he already knew was impossible. The depth of bad customer service is so over the top. And the way I look at it he stole $2000 for me. I will definitely dispute this with my credit card company. Its pretty crappy when a company can make a huge mistake. And expect the customer to **** it up. And just take what theyre given. Just wish there was a negative star, he doesnt even deserve the 1

• Review fromLeah L

  Date: 02/01/2024

  1 star

  Leah L

  Date: 02/01/2024

  Horrible customer service. **** is outrageously rude and overcharged by $2000!!!!! But the rude behavior was the worst. Suing him now.

  SpiritualQuest

  Date: 02/06/2024

  Thank you for bringing your concerns to our attention. We acknowledge the delivery of the four-person sauna to your specified location on May 11th. Regrettably, upon delivery, you declined to accept the unit and subsequently requested a full refund. At that juncture, we communicated that in addition to forfeiting the initial shipping costs, both for the delivery and the return, there would be an associated reconditioning fee due to the substantial nature of the shipment.It is disheartening that, following these terms, emotions escalated, and a range of issues were attributed to our service. While we understand that dissatisfaction can arise, it is essential to adhere to contractual commitments, particularly with non-cancelable items post-shipment.Our team made sincere efforts to assist and guide you throughout the process, even during emotionally charged interactions over the phone. We regret any perceived lapses in service and understand that emotions can run high in such situations.However, it is important to highlight that your decision to rescind the purchase after shipment resulted in considerable financial and operational implications for our business. The expended resources encompassed both labor and product costs, adding a substantial burden.In light of these circumstances, we consider this matter closed. We appreciate your understanding and cooperation in resolving this issue. Please be advised that we will proceed by informing the relevant channels about the challenges encountered during this transaction.Thank you for your attention to this matter

• Review fromAngelo S

  Date: 12/09/2023

  1 star
  Company lacks any customer service. Products ate quality but missing parts and shipping info not supplied. Had to contact multiple times to get I formation and request help for missing parts. This company has finally replied but leaves a harassing email with rude comments because I wanted the parts to actually use the Products I purchased . I even have proof of emails and phone call records . Horrible experience hope to never have to deal with them again. Nor should any other human .