We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Welding

Southeast Rails, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Welding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We initially contacted Southeast Rails in Jan. (17th) 2024. After several emails were exchanged, they agreed to come to our house for a site survey. Shortly after the survey, they provided an quote (attached). After several conversations with the sales person regarding some minor changes to the design, they gave us a new quote in an email on April 22; -$230 more than the original quote. We then gave them a deposit of half the original quote amount - $225. That's when everything stopped. We contacted them several times for an installation date and we kept getting put off. We were told at one point that the sales person had left the company. They also claimed that they don't do residential work?! It has now been over six months and they have not set an installation date. We are requesting that they complete the work for the amount quoted with the changes. We have emails and text messages to support our claim which we can provide as necessary.

    Customer Answer

    Date: 08/02/2024

    Hello,

    We have received a check from Southeast Rails for the entire amount of our deposit. We deposited the check and it went through.

    We are satisfied with the solution and are willing to close the complaint.

    Thank you for your help with this issue.

     

Southeast Rails, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.