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Business Profile

Audiologist

The Audiology Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audiologist.

Complaints

This profile includes complaints for The Audiology Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Audiology Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 1/16/2025 I was seen at the Audiology center by Dr ******** ********. We discussed my hearing needs and I explained to her that I spend a lot of time outdoors and needed hearing aids that had the technology to help with wind noise, that was my biggest concern. I had completed a form online prior to my visit stating the same. She completed a hearing exam and after the exam she give me a chart explaining the difference between 4 hearing aids. Price starting at ******* and going to *******. each having a slightly different description of wind cancelling technology.. I choice the one that was ******* and paid a ******* deposit and made an appointment to pick them up the following week, When I went to pick the up Dr. ******** told me that the ones she ordered did not have any wind cancelling technology and informed me that my next option was the hearing aids that cost *******. At that point I ask for a refund. She left the office for awhile and when she returned she said that a refund would not be a problem and I should receive it in ***** days. that has been over 9 weeks ago and I still have not received my refund. I have called several times and have not got any where with that. On 2/19/25 I received multiple calls from them and stated I would needed to come into the office to receive a refund, That would mean missing another day from work I ask them to just drop a check in the mail, I was told they could not do that and ask me for my debit card information and at the time I was out of the country and did not want to share that information with them on a unsecure line. On 2/25/25 I received a registered letter stating that I had been verbally abusive to their staff members and I was not allowed to visit any of their facilities for any reason and the letter stated that they would mail me a check, All of which was false statements and as of 3/11/25 I have not received a refund.

      Business Response

      Date: 04/13/2025

      I am so sorry for your treatment at the facility earlier this year.  Unfortunately, I am not the person to whom this complaint should be filed.  I sold this business in November of 2023 to *****************  This business is owned by **** ******** Azodo.  Her personal phone number is  **************.

      You should have signed a purchase agreement or form showing what you are purchasing and refund policy.  Again, I am so sorry this has happened to you and I wish you good luck.

      ********* ************, Au.D.

      Customer Answer

      Date: 04/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    The Audiology Center is NOT a BBB Accredited Business.

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