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Review from William H
1 star12/13/2023
For three plus years never had a problem paying my ***************. This month they come up with a charge if you use ach or debit card auto withdrawals. I call them junk fees. Just a reason to make more money.Tried setting up Bill *** from ***** Fargo.Check was generated on 12/1 and charged to my account on 12/4. Then on 12/6 Newtown withdrew the dues again and charged me the payment fee.On 12/11 they returned the dues but not the fees to my checking account. Now they say I owe December's hoa charge and a penalty of $37 dollars meanwhile I'm missing my dues for December. My wife tried talking to someone at the office but got nothing but disrespect and a hard time. We are filing a complaint
New Town HOA Management, LLC Response
12/18/2023
Good Afternoon,
Unfortunately, Appfolio (the system we use) started charging a $2.49 echeck processing fee as of 12/1/2023. This owner did have an autopay set up to pay "outstanding balance in full". This auto pay went through on 12/5/2023, but unfortunately, the payment was denied per the email below:
Payment Rejected
******* & *********************************** payment has been rejected and they have been notified.
View the rejected receipt in AppFolio:
*********************************************************************
Details
Method: eCheck
Confirmation: 5D47-C100
Amount: $160.00
Date: 12/05/2023
Reject Reason: Customer Advises Entry Not in Accordance with the Terms of the Authorization
Failure Message
The homeowner's payment was not successful. Please contact the homeowner to arrange payment.
Suggested Action
Please tell the homeowner to correct their account information and resubmit payment at ***************************************.
Payer Contact Information
Name: ******* & *******************************
Property: ******************
Unit: ******************
Email: ******************
Phone: Phone: **************Unfortunately, this caused the owner's account to be charged a $37.00 NSF fee, which we have asked the ***** of ********* to waive as the owner did pay via bill pay check as well. The owner's autopay through Appfolio was not deleted until 12/7/2023 at 1:27 PM after the autopay (which was rejected) was submitted. The HOA's bank account is charged for every rejected payment, which is why the $37.00 NSF was charged.
HOA monthly dues Outstanding balance in full ****** 01/04/2023 10:58 AM 12/07/2023 01:27 PM 01/05/2023
Also, as we tried to explain to the owner, ***** Fargo, sends New Town a paper check for billpay. They withdraw the funds the day that the check is cut, not the day that we receive the check. ***** Fargo cut the check on 12/4/2023, however, we did not receive the payment until 12/14/2023.
The NSF Fee was rightfully charged to this owner's account.
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