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Business Profile

Industrial Manufacturers

Atlas Copco Compressors LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service/invoice: 02/27/24 Invoice amount: $6,515.64/ Paid $5,548.07 *********** call was general planned maintenance to comply warranty requirements. There were no issues with compressor PRIOR to the servicing. The following day, the compressor bound up and filled all the lines with water and shut down operations. I did contact Atlas in the AM and had to chase them for a call back. They advised us to check a few things instead of offering to come out ASAP. I contacted them and told them it did NOT work and they then offered to send out a tech but didn't know when. I could not wait and honestly my confidence in their service came into question. I contacted another company and they came out immediately! They advised us that while Atlas Copco did NOT cause the problem they certainly SHOULD have caught the issue during the service call and had they followed ALL of the procedures to ensure proper flow of the drain pipe it would have been caught and at that time Atlas could have said this is extra, would you like it fixed but nothing was mentioned. There was also a oil leak left which was part of the service call and the tech must have seen this because he left a bunch of absorbent matting under the leak and we had to call someone to come out and fix it, at this point we definitely DID not have confidence in their work.We communicated this to Atlas and we only asked that they accept the debit for the amount it cost us to have another company to perform the service correctly. We debited them $616.62 for the drain clog repair and $350.96 to repair the oil leak that should have been caught during the oil change which is part of the planned maintenance. We did not charge back for loss of production, paying employees for the down time nor did we ask/seek it. ONLY what we had to pay to fix their failures.

Atlas Copco Compressors LLC is NOT a BBB Accredited Business.

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