ComplaintsforJT's Kia of Rock Hill

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 certified preowned kia ******* At around ****** miles I started having issues with oil consumption. I did the oil consumption test 2 times, both times after my was kept overnight, soaked, then cleaned, it passed the test both times. I have continually taken my car to the Kia ********** everytime my oil light would flash in between oil changes my car would be bone dry. They would top it off and I would be on my merry way. Now that Im at ***** miles they are saying my car is out of warranty and there is nothing they can do. But they never fixed the issue of why my car is losing so much oil, where the oil is going, fixed it while the car was still under warranty.

  Business response

  05/13/2024

  JT's *** followed all of the guidelines directly from *** of America.  *******'s 3 step process, the vehicle passed on the 3rd step.  As instructed by ***, we released the vehicle back to ************** with not further actions at the time.

   

  JT's took ****************** concerns one step further and completed a bearing clearance test, which also passed ***'s guidelines for replacement.

   

  We will be glad to address her concerns in the future while following ***'s engine guidelines. 

   

  Customer response

  05/13/2024

   
  I am rejecting this response because:
  Yes they performed these test, but its still not taking care of the issue. The car is consuming oil and no one knows why. The car has no oil around 3000 miles after an oil change. I u destined they have done the oil consumption test twice, and the car has passed both times. No one knows why the car is consuming so much oil and there were many times that I took the car to the express side at the ********* and they had to add oil to my car, because it was bone dry. So basically, *** is saying since they performed the test and it passed they are not going to do any thing. But I have continually had the same issue. I bought the car certified preowned and around ***** miles I started having issues with the oil. Now Im at ***** with the same issue and now out of warranty they will not do anything, unless I pay out of pocket. They did not document all the times I went to the express side, to get oil added after an oil change. I even asked the lady if she was putting it in the computer, so they could see the mileage and when I was coming in, because the car didnt have any oil in it. They were more concerned with the lady that worked there giving me free oil then the issue with my car. Im still having to put oil in the car between oil changes and nobody can tell me why. 

  Business response

  05/14/2024

  JT's *** apologizes that we are unable to assist in helping ************** get a new engine from ********************* manufacture has strict guidelines that service facilities must adhere to.

  ************** also contacted *** Consumer Affairs to voice her unhappiness.  We collected the data they requested. A supervisor from *** then called ************** to let her know that all JT's data was within ***** guidelines and specifications. 

  
  Again, **'s would love to be able to be able to replace Ms. ****** engine, but *** has the final decision when it comes to that.

   

   

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle in to ********* on 7/4/23 to see what was going on with it due to the fact it wouldn't start. They took on the job and was given the number to my warranty company. A few days later the advisor calls and let's me know what the issue was and asked if I wanted them to proceed with the repair. I agreed and they claimed they did the repairs. A few days later someone calls and said the peice replaced wasn't the issue and something else was going on and they wanted to find it and fix it. I heard nothing back from anyone and when I called I was always given the run around. They put me in a Hertz rental for a month and after that month they said they were waiting on a part and the car should be ready soon. Soon never came and was given one of their cars off the lot to drive until. I called and called and was always told someone would get back with me and never did. I worked for a known parts store and one of my employees knew one of the managers there and informed him of the issue. This manager called to get info but couldn't help as he wasn't over that ***** Here we are Mar. 2024 and I am still without my car and they want to get their car back and threatened to report it stolen. But yet I don't know what's going on with my car and haven't seen it. The new Service manager tried to make it seem like it's my fault some how, but they're the ones that has illegal doing going on in their business and yes I have witnesses to them saying that as well. I forgot to mention my car was spotted 45 min away from where it should have been back in Aug. I have all documentation to prove whats been going on. They aren't to be trusted and need to be investigated!

  Business response

  03/18/2024

  We have been unable to secure approval from the customer's warranty company. We have also been unable to reach the customer until this past Friday. We now have the customer's warranty information and will either obtain approval for repair or have the rental car returned to us in the next few days.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In August 2023 we purchased a 2010 Buick Enclave from J t's ****************. The car ran fine for about a Month. The check engine light came on and will not go off! I've had to have the car towed even with the tow insurance that came with the car I still had to pay a $150 to get my car towed. I can't get my car inspected in ************** because I can't get a diagnosis to get the check engine light off. On top of that half the heat in the car does not work on the passenger side along with the seat warmer. So whomever is on that side is freezing the whole ride. The salesman offered to order buick hubcap covers and they never came. We brought this vehicle to be able to take our grands along for the safe ride. NOT! This has been the worst decision ever!

  Business response

  01/23/2024

  ************************ acknowledged that he purchased his car "as is". I have attached documents outlining the terms of his purchase of the vehicle under our Wholesale to the Public program.

  ***************************** initialed, signed and in his own hand writing, acknowledged his understanding of buying a car "as is".

  Our service department has no records or ************************ arranging a service appointment with our facility to diagnosis his issues.

  The customer did purchase a service contract that *** cover his issues outlined in the complaint.

  He can make and appointment with any Buick dealership to address issues or return to JT's Kia for us to start the process.

  We are happy to assist in anyway possible to make sure the ************ have a car that is working properly.

  Please contact me with any additional questions.

   

  ***********************

  General Manager

  JT's Kia of *********

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them on 01/21 fory daughter. The past few days I've had to jump her car off . I found out that it was the battery.. well the battery in the car says 36 month warranty. We only have the car 24 months The battery was installed the same purchase day. It has that sticker on it as well. They said that they not going to honor that because the battery was not assigned to the buyer of the car. My wife and I bought the car , they should replace the battery. End of story.

  Business response

  01/04/2024

  **************** did purchase a preowned vehicle from ** with roughly ****** miles in January 2021. Based on the current odometer reading of ******* miles. ** there was a warranty to validate, it would've expired due to the mileage.
  
  
  
  As a Goodwill, we offered to install a battery at no additional charge. Should **************** purchase one
  
  JTs  may also have a coupon that we can apply to ******************** account to help with a battery purchase. From our last conversation with him and his family, they were going to seek a replacement battery at a different battery repair facility.
  
  Please call me or ***** if you need anymore assistance.
  
  
  
  ***********************.  
  General Manager
  JT's Kia of *********
  *************************************************************************************
  Main ************
  Cell ************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Wednesday 12/6 I submitted an inquiry for a **** *** ********* SX Stock Number: TL4158. I proceeded to get an idea of what out the door cost would look like with my trade in and used their websites functionality. Per my report that was generated by TradePending I was looking at 51k out the door including my trade in. Later on that day ************************* contacted me from the dealership and asked how she could help. I explained the estimate which she had access to the data also, and said if this was valid Id be interested. She asked me for my trade in payoff (which was also on the lead data provided). I confirmed what my payoff was. She tells me she will get with sales management to see if my trade in was really 36k as listed on the estimate. I was advised 30 mins later that my car was only worth 32k real time and best out the door cost they could do would be 54k. That I was okay with even though other dealers quoted slightly more. I decided to go look at the car myself. JTs *** is a good 40+ min from my house just one way, but I went anyway. Once I arrived at the dealer ***** proceeded to help. I was questioned about pricing and had to show my messages with *****. ***** again asked me for my trade in pay off to which I provided. We settled on numbers similar to what ***** told me, 54k out the door, and I was to get an official to the ***** payoff value and report back to *****. I contacted ***** on Thursday 12/7 in the morning with my official trade off value per the bank. ***** proceeds to tell me the paper work apparently had my payoff way lower listed and my out the door cost was now 59k. This did not make any sense to me as I was clearly told two times (one of which is in my text messages) what my out the door cost would be, and I gave them my payoff for my trade in (2) times along with the lead data the dealership already had. I was told there was nothing they can do even after I pointed this out.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Evening, I would like to file an official complaint against JT's Kia in *********, **. After having maintenance on my vehicle at JT's Kia in ********* **. The engine or head gasket in my 2015 *** ******* blew. I had some issues with the heat in my vehicle and the dealership/service department told me that it was my thermostat. My significant other paid close to 1k to get replaced. When we picked up the vehicle from *** I drove it to take my children to school and then to pick them up from school later that afternoon. After picking them up my vehicle overheated and the temperature gage went all the way up to "H". Once again we called *** and they asked that we bring the vehicle back, which we did. They called me and told me that My head gasket was blown and would need to be replaced. Mind you I have had no issues with my engine in any way. I immediately called ***'s Corporate and they gave me a case number and contacted the dealership with me online. Jt's Kia called me and asked me to bring my vehicle in and they would replace my engine at no cost to me. They completed another diagnostic for their consumer affairs. Mind you they have had my car for 2 months and have broken down my engine, During the 2 months no service tech would respond to any calls or messages that I left. The only person who would respond was the service manager *****. Today I received a call that they are not going to replace my motor because my car has over 100k miles. I am very disappointed to say that they let the service manager go this morning 8/31/2023. I would like for JT's Kia ********* to replace my engine as they agreed to do so at no charge to me because it is obvious they are unethical and lie to their customers. I will NEVER purchase another *** and will never recommend JT's Kia to anyone.

  Business response

  09/01/2023

  *************************** was instructed to bring her vehicle in by KIA ******** affairs to have a teardown of her vehicle done.
  
  
  We indicated to Kia ** that the vehicle had suffer overheating and has the rear head bolts stripped out of the machine block.
  At that time Kia ** has declined repairs.
  
  
  Based on *************** Loyalty to ************************* and impeccable service records, We have reached out to our DPSM for **** corporate and he has giving authorization to have ***************** engine replaced.
  
  This has occurred today at 12:30 on 9-01-23
  
  I have reach out to both parties and have left voicemails with my direct number to inform client on approvals.
  
  Mrs. **********;************
  *****************;************

• Initial Complaint

  07/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 11, 2023 my wife and I purchased a new Kia *** from JT's Kia in *********. **. The manufacturer, through its finance subsidiary, Kia ******* *******, advertises a $300 rebate for current and former members of the military, including those who have been honorably discharged.I provided a copy of my DD 214 as proof of honorable discharge, and was told by the ******* and Insurance person at the dealership that the paperwork would be submitted to Kia ******* ******* and I would receive a rebate check in the mail.Three months have lapsed without receipt of the rebate check and a phone call to Kia ******* ******* confirmed that the dealership never submitted the paperwork to them.

  Business response

  07/21/2023

  We have reissued a request for a  second check to be cut for the customer.  Im not sure why the customer had not recieved the first check.   This is a rebate from *** MOTORS ******* not a refund.  I have contacted the customer today 7/21/23 however they have did not answer.   We simply want to know if they would like to pick up the check or have us attemp to mail a second time.  I apologize for this inconvience , however we would never knowing not pass along an rebate owed to a  customer.

   

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 10, I purchased a used 2008 Jeep Wrangler. Within 3 weeks of the purchase the engine and the transmission went out. I contacted dealership and was told, well you have a warranty that I was unaware of. I was not given purchase paperwork. I asked for a rental vehicle until my Jeep could be repaired and I was told I had to pay out of pocket. No management team will return my call about this issue. This is not good business ethics.

  Business response

  05/17/2023

  This customer purchased an AS IS car from **. The customer purchased a warranty through the finance company while purchasing the vehicle. We have reached out to the warranty company and have been informed that a claim of over $10000 was paid on this vehicle. If the vehicle has not been repaired properly, the customer should return to the facility that repaired the vehicle. We have attempted to reach the customer to inform them of the process.

  Customer response

  05/17/2023

   
  I am rejecting this response because: even if I did purchase S is. They knew something was wrong with this vehicle. I did not receive ANY paperwork and yes, I do have a warranty that was added to my contract without my knowledge. So this is still very poor business ethics. Yes the warranty company paid the bill of $11k and the vehicle still is not fixed! So once again very poor business. 
  
  

  Business response

  05/19/2023

  I am unsure of how we were aware of the issue with the vehicle. We have properly documented the fact the vehicle was sold as is. We are also willing to help facilitate a repair through the warranty company. Our General Manager has reached out to the customer to assist. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Several days ago, via telephone, I negotiated a deal with Manager **** to purchase a, new, silver *******. We set up a pick up appointment as I don't have a car. Later, one of ****'s employees called me and demanded that I buy a white Rio as JTs didn't have a silver Rio in stock. Because I prefer silver and hate white cars, I declined. I asked them to swap a silver with another *** *********** This is America. If I don't want a white car, I don't have to spend thousands of dollars to drive what I don't want! The next day, while I was in my shower getting ready for my ride appointment, I received a text message cancelling it because I refused to be "bullied" into buying a white car. I was also told that *** refused to do business with me! **** must be forced to get me the silver Rio or be fired. *** must cancel its dealership with JTs for UNETHICAL MISCONDUCT!!!

  Business response

  12/21/2022

  To whom it may concern:

   

  Here at JT's Kia of ******** we pride ourselves in giving the best customer service.  With that being said the emplyees of this dealership should not be subject to profanity from anyone.  This is why we are not interestdd in doing any further business with *******************  He was never disrepected nor was any use of prfanity used towards him.   As far as his conplaint, about have a vehicle traded to our store.  That is not possible with current inventory levels.  

  Thank you 

  *************************

  Customer response

  12/21/2022

   
  I am rejecting this response because: ***** is lying. I did not use profanity. **** lied about having a silver Rio and his employee tried to bully me into buying a white car. JT's is a menace to society. *** should close JTs down for unethical business practices.
  
  

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Memorial Day 2022 I purchased a vehicle from JT's Kia. It is a used ****** Crosstrek. I was too concerned about the mechanics of the car and I didn't check the radio. The radio k*** just twisted and does not work as well as the screen is slighly cracked but not that noticeable. I reported this within 2 weeks of buying the car. I was told that a replacement radio would be put in by a local installer. It is now November 2022 and I called the installer only to be told that JT's Kia has yet to call and make payment on the radio. Do you honestly think I would waste all this money on a used car and the radio not work? I am very disappointed in the customer service of ********. The installer stated the radio is there and ready to be installed but JT's Kia has not made an attempt to call and make this right.

  Business response

  11/05/2022

  W are reaching out to the customer to tr an assist them with the issue

  Customer response

  11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  ******* made right on the situation and Im very happy with a radio that works now.

  
  Thank you. 

  
  

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